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Rugs.com has a rating of 4.7 stars from 5,965 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Prompt service and quality product. The rug was exactly as expected.
I am very pleased with my new runner! Pretty colors and great quality! Arrived on the time promised!
I placed a order, then changed my mind realizing I wanted something different for my newly remodeled bedroom. I was able to cancel and place a new order for what turned out to be just what I wanted. Love my new carpets, the ease of ordering and satisfaction of customer service when needed.
Ordered 1 rug to see the quality when it arrived very pleased so I ordered the rest of my rugs. Arrived 11 8 23. Looked on rugs.com to write a review on 11 10 and noticed the rugs had been drastically reduced as I had saved for this purchase. So sad. Thinking about sending them back.
I was looking something simple. Not patterns, but a color that would add warmth to my living room. This rug is perfect. It arrived in a few days and I love it. Also a reasonable price.
The sales process has been very user friendly. So far they are very meticulous and are going through the steps of cleaning and further inspecting our Persian hand made wool rug. We look forward to the delivery to finish off this transaction.
Easy to purchased! Great large selection of nice looking, affordable carpets and rugs.
I like the rug very much. It arrived quickly. The only reason I didn't give it five stars was because it arrived so horribly wrinkled and crinkled up that I'm having a difficult time getting it straightened out.
You have found a new customer. I was hesitant to order the rug online. However, the process was timely and I am satisfied with the beautiful rug.
Title says it all. I really love my new rugs and they arrived faster than I expected. They look great in my space and I would definitely recommend this site.
I was told to use rugs.com by a friend and it did not disappoint! It got here so quickly and I got it on sale
Very easy shopping. Have used the site before with great success. Had some rugs for over 12 years, still in excellent condition but just needed something new after painting and remodeling. Rugs arrived today, look great!
The rug I chose arrived last night.
This morning I laid it out on the tile floor. It is full of waved and they are settling down.
This site is so easy to navigate through, great selection of product. Quick and painless, ordered 3 rugs in a matter of minutes, shipping is fast as well. Love it!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097