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Rugs.com has a rating of 4.7 stars from 5,965 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I couldn't believe how simple it was to find my rug, make a purchase, and receive delivery. It was effortless and fast!
There were so, so many rugs to choose from! My most favorite thing was being able to upload a picture & see the rug in place! It was SO helpful, and fun, too! The worst part was narrowing it down to one, because so many of them looked great! On top of that, there was a discount on buying 2, & I found a coupon code, so I even saved $$$! All around, a great experience! Two thumbs up!
The color and quality of the rug is exactly as pictured. Fits my room perfectly and a great price. It came with care and maintenance instructions as well. Thank you.
I recently conducted a review regarding the carpet I had purchased. In return I was awarded a $10 store credit which I used on my latest purchase. However I was having trouble with the store credit dropping into my account. One quick call to customer service and my issue was resolved promptly.
What I wanted just popped up and I ordered the correct color.
I love my rug. Ordering was a breeze! Being able to see it in my space prior to purchase was a plus.
Very easy and delivery was right on time, and product was as advertised.
Rug was promised on Sunday 11/5 delayed to Monday 10:30 to 2:30 delayed to end of day. It's 5:30 pm no rug yet.
I recently ordered two rugs from Rugs.com. I am very happy with the quality, the price and the fast delivery.
The clean well laid out site with all of the filters etc. are a joy to use! Will be back!
The rug is going to look great in my kitchen once the renovation is completed.
Awesome! Beautiful, great quality, the non slip pads really work well. Arrived in great condition, very pleased
I ordered the rug and was very skeptical because it looked so nice online and the price was so cheap. I thought it would either never come or take forever to come and then ot would be junk... BUT when it came it was exactly as it was described and it came so fast. I absolutely love it the rug is absolutely perfect.
Ordering was easy and it was here before I knew it. A+
I have bought rugs from Rugs.com for years. In fact, five rugs. They have been just prefect. But, this time it came with a flaw. I called them. They told me exactly what to do and it all went perfect. I was worried I would not get my new rug right away but it came almost immediately! Love it!
They are so easy to deal with and I thank them for being such a good company.
Carpet looks like picture online. Pile not as thick as advertised. It would have shipped and laid better if rolled onto a 2" cardboard dowel. It's very wavy and curled at inside ends of rolled up to ship carpet.
Looks great in new apartment.
Rugs were delivered on time. I ordered two rugs. Both are very nice quality. I am going to return one and keep one. I hope it's a good experience.
Love the rugs received. They look great in my home. Thank you!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097