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Rugs.comReviews 5,965

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,965 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 1 day

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District of Columbia
1 review
0 helpful votes
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Easy, fast service
November 8, 2023

I couldn't believe how simple it was to find my rug, make a purchase, and receive delivery. It was effortless and fast!

Date of experience: November 8, 2023
Virginia
2 reviews
0 helpful votes
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Great shopping experience!
November 8, 2023

There were so, so many rugs to choose from! My most favorite thing was being able to upload a picture & see the rug in place! It was SO helpful, and fun, too! The worst part was narrowing it down to one, because so many of them looked great! On top of that, there was a discount on buying 2, & I found a coupon code, so I even saved $$$! All around, a great experience! Two thumbs up!

Date of experience: November 8, 2023
Colorado
1 review
0 helpful votes
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Beautiful rug
November 7, 2023

The color and quality of the rug is exactly as pictured. Fits my room perfectly and a great price. It came with care and maintenance instructions as well. Thank you.

Date of experience: November 7, 2023
Maryland
1 review
0 helpful votes
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Easy process
November 14, 2023

I recently conducted a review regarding the carpet I had purchased. In return I was awarded a $10 store credit which I used on my latest purchase. However I was having trouble with the store credit dropping into my account. One quick call to customer service and my issue was resolved promptly.

Date of experience: November 7, 2023
Massachusetts
1 review
0 helpful votes
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Superb
November 6, 2023

Just like the pictures and good quality I got it in just 3 days! Super pleased. Good purchase.

Date of experience: November 6, 2023
Michigan
1 review
0 helpful votes
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Easy shopping.
November 6, 2023

What I wanted just popped up and I ordered the correct color.

Date of experience: November 6, 2023
Georgia
1 review
0 helpful votes
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Prettiest Rug Ever
November 6, 2023

I love my rug. Ordering was a breeze! Being able to see it in my space prior to purchase was a plus.

Date of experience: November 6, 2023
Florida
1 review
0 helpful votes
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Very easy and delivery was right on time, and product was as advertised.

Date of experience: November 6, 2023
Florida
1 review
0 helpful votes
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False delivery information
November 13, 2023

Rug was promised on Sunday 11/5 delayed to Monday 10:30 to 2:30 delayed to end of day. It's 5:30 pm no rug yet.

Date of experience: November 6, 2023
Florida
1 review
0 helpful votes
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Five stars
November 6, 2023

I recently ordered two rugs from Rugs.com. I am very happy with the quality, the price and the fast delivery.

Date of experience: November 6, 2023
Georgia
1 review
0 helpful votes
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Best rug buying experience yet!
November 6, 2023

The clean well laid out site with all of the filters etc. are a joy to use! Will be back!

Date of experience: November 6, 2023
North Carolina
1 review
0 helpful votes
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Very easy and quick delivery.
November 5, 2023

The rug is going to look great in my kitchen once the renovation is completed.

Date of experience: November 5, 2023
Indiana
1 review
0 helpful votes
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Runners and pads
November 5, 2023

Awesome! Beautiful, great quality, the non slip pads really work well. Arrived in great condition, very pleased

Date of experience: November 5, 2023
New York
1 review
0 helpful votes
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Surprised!
November 4, 2023

I ordered the rug and was very skeptical because it looked so nice online and the price was so cheap. I thought it would either never come or take forever to come and then ot would be junk... BUT when it came it was exactly as it was described and it came so fast. I absolutely love it the rug is absolutely perfect.

Date of experience: November 4, 2023
Louisiana
1 review
0 helpful votes
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Great experience
November 4, 2023

Ordering was easy and it was here before I knew it. A+

Date of experience: November 4, 2023
Washington
1 review
0 helpful votes
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Beautiful rugs
November 4, 2023

Love the colors & design of these rugs. Perfect for my bedroom!

Date of experience: November 4, 2023
Florida
1 review
0 helpful votes
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Rugs.com did not let me down!
November 4, 2023

I have bought rugs from Rugs.com for years. In fact, five rugs. They have been just prefect. But, this time it came with a flaw. I called them. They told me exactly what to do and it all went perfect. I was worried I would not get my new rug right away but it came almost immediately! Love it!

They are so easy to deal with and I thank them for being such a good company.

Date of experience: November 4, 2023
New York
1 review
0 helpful votes
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Carpet looks like picture online. Pile not as thick as advertised. It would have shipped and laid better if rolled onto a 2" cardboard dowel. It's very wavy and curled at inside ends of rolled up to ship carpet.
Looks great in new apartment.

Date of experience: November 4, 2023
Florida
1 review
0 helpful votes
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Very satisfied
November 4, 2023

Rugs were delivered on time. I ordered two rugs. Both are very nice quality. I am going to return one and keep one. I hope it's a good experience.

Date of experience: November 4, 2023
Illinois
1 review
0 helpful votes
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Rugs received!
November 3, 2023

Love the rugs received. They look great in my home. Thank you!

Date of experience: November 3, 2023