On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
Easy to find color and size I needed. A really nice product.
We recently remodled our kitchen and family room. We looked at every rug store locally and couldn't find what we wanted to fit our new decor. On a Sunday evening I found Rugs.com and used their search tool where I found 5 rugs that were exactly what I was looking for. I ordered them that evening and they were delivered to my home Tuesday morning. They were neatly packed and I found them easy to open and unroll. They look amazing on my new floors and I couldn't be happier. I told a friend who recently remodeled her home to check out the great selection. I haven't had much luck with online shopping, but Rugs.com did not disappoint. They will definitely be my go to site whenever I need indoor or outdoor rugs. Thank you, Rugs.com!
I ordered 3 rugs from them, quality is high, look beautiful, ordering process was very easy, delivery was super fast. Highly recommend for all your rug needs.
I am happy with my purchase, but displeased that I had 10% off in my cart that was not applied at checkout. I'm not sure if this was because I used Google Pay, but it felt a little like a bait and switch.
Speedy delivery despite terrible weather! Well wrapped. Using on kitchen tile to modernize an older tile! Decided to use sticky corner adhesives instead of an under mat as the underlay makes the rug a littler higher off the ground and in my situation, on a walker, makes it more of a trip hazard! VERY happy with the look of the new rug. Color, just like the photo.
Rugs.com has been a go-to for many years. I am always amazed at their sales and clearance. Their rugs are always top quality and beautiful. I would recommend them to everyone. I brag on the prices to all my friends and tell them about rugs.com.
I love these rugs. The patterns are beautiful and the colors are vibrant. This is my third rug I have purchased. I am pleased with them all.
I was able to find a rug that i liked, in the size and color that I liked, and the ordering was a breeze.
I've purchased rugs before from Rug.com and each time have been happy with the ease of using their site, their prices and their customer service.
They sell beautiful rugs at great prices. I have shopped with them a few times and never have been disappointed. Quality rugs everytime.
It was great, Very easy to use and very fast too. The price is really good, great.
Rugs.com never disappoints. I don't really see how you could get better deals anywhere. And I love rugs. I'm like an Arab; I'm ready to start putting them on the walls and ceilings. So many beautiful ones; so little floor. I just don't like being bombarded with ads. One can only reasonably use so many rugs and I'm pretty much at my limit. Also, it's unnecessary because I wouldn't go anywhere else.
Love the rug, I was worried about the jute not being soft but reviews convinced me to try it and it is very soft. I bought the thickest pad because I want to provide a soft landing for our little dogs jumping off furniture. The thick pad is great for them too.
I will be contacting customer service about FedEx though, they managed to get a rug and pad completely covered in plastic the pad especially soaking wet.
Easy to find what I was looking for and easy to check out
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097