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Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Easy to buy, fast shipping, decent quality. Would purchase another rug when needed.
The rug is so buckled, i dont know if it will ever straighten up. I folded it the opposite direction. But it still is very buckled.
The rugs are very pretty. I do like them and the size is prefect. But mine are supposed to be blue and they are more grey with a hint of blue. They are not the color in the picture at all.
Navy blue kamala
It's beautiful! The colors are the same from the website to the actual rug. It's a bit wrinkly, less so as the days go by.
I am enjoying it and will recommend the manufacturer and website to others.
I found so many choices that it became overwhelming. I had an idea of what I wanted and used filters but I found I needed more filters. The price you pay for having so many to choose from.
I am returning a rug pad for a smaller one. I had already taken it out of the package and threw away the packaging waiting for the rug. The wrong rug comes and they want a picture and tell me to open up the wrong rug to get a good picture of the rug label. I, fortunately, did not remove all of the wrapping but enough to make it hard to rewrap.I see that the original pad 7'10x10' is too large for my living room, so I decided to get another set of rug and pad.Rugs.com wants me to package up the large pad myself, with a tarp, and pay $200. On top of this my printer is broken!
So many choices. Website has a few flaws and search engines can be better but overall a good experience.
Haven't opened the package yet but 2 rugs delivered quickly in 2 days. Packaged very tight and neat.
Lots of choices and colors. Good
I hope the quality is good for the price.
Reviews were good
This is my third time ordering with rugs.com and my experience has been really great. I haven't had any problems and the rugs look fantastic
One piece arrived earlier than expected and one is a bit late, but so far rugs have been great in previous orders.
Good sales, great value for the money, free shipping. However, I still don't understand why so many of the rugs are "pre-aged"! I can do that myself but at least I have 15 years of a new rug.😂
I decided quite early on a rug I liked, but being a woman who likes to look for bargains, I continued looking at hundreds more only to come back to the original one I picked. I love Rugs.com b/c I am always satisfied with the price and the quality of their rugs. Shipping is also an added plus; fast shipping!
Very easy to find the rug I was looking for and the price was great. Lots to choose from.
So many colors, styles, and shapes available.
It's a great site for those looking for a new rug to update or refresh your home or apartment.
It was easy to visualize the rugs. Great experience.
My rug was exactly what I ordered. Received it when promised. Color (Blue Teal) is exactly the color I saw on line.
Happy the transaction was easy to navigate. Thank you.
Package delivered within a couple of days. Package placed in a spot out of the elements.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097