business logo of Rugs.com

Rugs.comReviews 5,961

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rugs.com?
grey star
grey star
grey star
grey star
grey star

Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow DOLORES Q.
Unfollow DOLORES Q.
Share Review
Report Review

Lovely inexpensive rug
January 13, 2024

Easy to buy, fast shipping, decent quality. Would purchase another rug when needed.

Date of experience: January 13, 2024
California
1 review
0 helpful votes
Follow margaret K.
Unfollow margaret K.
Share Review
Report Review

Buckled up rug
January 20, 2024

The rug is so buckled, i dont know if it will ever straighten up. I folded it the opposite direction. But it still is very buckled.

Date of experience: January 13, 2024
Illinois
1 review
0 helpful votes
Follow Miechelle T.
Unfollow Miechelle T.
Share Review
Report Review

Beautiful rugs
January 13, 2024

The rugs are very pretty. I do like them and the size is prefect. But mine are supposed to be blue and they are more grey with a hint of blue. They are not the color in the picture at all.
Navy blue kamala

Date of experience: January 13, 2024
Arizona
1 review
0 helpful votes
Follow Kathie C.
Unfollow Kathie C.
Share Review
Report Review

Beautiful colors
January 13, 2024

It's beautiful! The colors are the same from the website to the actual rug. It's a bit wrinkly, less so as the days go by.
I am enjoying it and will recommend the manufacturer and website to others.

Date of experience: January 13, 2024
North Carolina
1 review
0 helpful votes
Follow Laura G.
Unfollow Laura G.
Share Review
Report Review

Large Variety
January 13, 2024

I found so many choices that it became overwhelming. I had an idea of what I wanted and used filters but I found I needed more filters. The price you pay for having so many to choose from.

Date of experience: January 13, 2024
New Jersey
1 review
0 helpful votes
Follow Betty T.
Unfollow Betty T.
Share Review
Report Review

I am returning a rug pad for a smaller one. I had already taken it out of the package and threw away the packaging waiting for the rug. The wrong rug comes and they want a picture and tell me to open up the wrong rug to get a good picture of the rug label. I, fortunately, did not remove all of the wrapping but enough to make it hard to rewrap.I see that the original pad 7'10x10' is too large for my living room, so I decided to get another set of rug and pad.Rugs.com wants me to package up the large pad myself, with a tarp, and pay $200. On top of this my printer is broken!

Date of experience: January 12, 2024
Florida
1 review
0 helpful votes
Follow S D.
Unfollow S D.
Share Review
Report Review

So many selections!
January 12, 2024

So many choices. Website has a few flaws and search engines can be better but overall a good experience.

Date of experience: January 12, 2024
Florida
1 review
0 helpful votes
Follow shirleen T.
Unfollow shirleen T.
Share Review
Report Review

Fast delivery
January 12, 2024

Haven't opened the package yet but 2 rugs delivered quickly in 2 days. Packaged very tight and neat.

Date of experience: January 12, 2024
Louisiana
1 review
0 helpful votes
Follow Sandra Y.
Unfollow Sandra Y.
Share Review
Report Review

Large selection
January 11, 2024

Lots of choices and colors. Good
I hope the quality is good for the price.
Reviews were good

Date of experience: January 11, 2024
New York
1 review
0 helpful votes
Follow Wendy C.
Unfollow Wendy C.
Share Review
Report Review

Washable rug
January 11, 2024

Great website and great value! Can't wait to get our rug!

Date of experience: January 11, 2024
North Carolina
1 review
0 helpful votes
Follow Gloria G.
Unfollow Gloria G.
Share Review
Report Review

My third time ordering with rugs.com
January 11, 2024

This is my third time ordering with rugs.com and my experience has been really great. I haven't had any problems and the rugs look fantastic

Date of experience: January 11, 2024
Texas
1 review
0 helpful votes
Follow Peggy R.
Unfollow Peggy R.
Share Review
Report Review

A bit late
January 11, 2024

One piece arrived earlier than expected and one is a bit late, but so far rugs have been great in previous orders.

Date of experience: January 11, 2024
North Carolina
4 reviews
0 helpful votes
Follow Katheryn M.
Unfollow Katheryn M.
Share Review
Report Review

Rugs.com is my go-to site
January 11, 2024

Good sales, great value for the money, free shipping. However, I still don't understand why so many of the rugs are "pre-aged"! I can do that myself but at least I have 15 years of a new rug.😂

Date of experience: January 11, 2024
Louisiana
1 review
0 helpful votes
Follow Ruth V.
Unfollow Ruth V.
Share Review
Report Review

Looking for a Rug
January 11, 2024

I decided quite early on a rug I liked, but being a woman who likes to look for bargains, I continued looking at hundreds more only to come back to the original one I picked. I love Rugs.com b/c I am always satisfied with the price and the quality of their rugs. Shipping is also an added plus; fast shipping!

Date of experience: January 11, 2024
Oregon
1 review
0 helpful votes
Follow Laurie U.
Unfollow Laurie U.
Share Review
Report Review

Great selection easy process
January 11, 2024

Very easy to find the rug I was looking for and the price was great. Lots to choose from.

Date of experience: January 11, 2024
Georgia
1 review
0 helpful votes
Follow Kari N.
Unfollow Kari N.
Share Review
Report Review

Luv the selection available
January 11, 2024

So many colors, styles, and shapes available.
It's a great site for those looking for a new rug to update or refresh your home or apartment.

Date of experience: January 11, 2024
California
1 review
0 helpful votes
Follow Marta X.
Unfollow Marta X.
Share Review
Report Review

Easy shopping and great variety
January 11, 2024

It was easy to visualize the rugs. Great experience.

Date of experience: January 11, 2024
Kenya
2 reviews
0 helpful votes
Follow Rose U.
Unfollow Rose U.
Share Review
Report Review

Click and Delivered
January 11, 2024

My rug was exactly what I ordered. Received it when promised. Color (Blue Teal) is exactly the color I saw on line.

Date of experience: January 11, 2024
Kentucky
1 review
0 helpful votes
Follow Danguole X.
Unfollow Danguole X.
Share Review
Report Review

Great Job!
January 11, 2024

Happy the transaction was easy to navigate. Thank you.

Date of experience: January 11, 2024
Virginia
1 review
0 helpful votes
Follow Marge J.
Unfollow Marge J.
Share Review
Report Review

Excellent Service
January 11, 2024

Package delivered within a couple of days. Package placed in a spot out of the elements.

Date of experience: January 11, 2024