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Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Rug was delivered in a timely manner. Color, size and quality of rug match the description provided on-line. A nice addition to my dining area. Provides a vibrant, yet subtle addition to the decor of the room.
The color of the rug was just what the picture showed. The deliveries arrived as promised.
Easy to order and can't wait to receive this item. Thank you and will Oder from here again once I see my product.
My $5 credit has never been redeemed. There have never been directions other than typing in ok at the start of the transaction I typed in ok. It did not show up in my invoice.
Selection is great, the pictures are big and clear.
Easy check out.
Quick and easy ordering process
Love all my rug purchases from rugs.com.
Good picture of item. Easy order process I really do t know what else to say since I go t have the item yet!
Great choices, fabulous colors and sizes. I had been looking for a specific color and shopping in person was exhausting. Not only did I find the color I wanted, the price was incredible! I ordered it and was on my porch 2 days later. Very pleased!
It was easy to find what I was looking for. They have a large selection of color and styles and the website is easy to navigate. The rug arrived on time and looks great in my home!
Ease of Ordering and well-appointed website makes things simple! Wish all websites were so easily navigated.
Website is easy to use with a lot of selections. Have not seen the rugs yet but hoping for the best.
A lot of selections to choose from. I like that you can virtually picture it in the area you intend to place the rug. Quick delivery too.
Rugs.com is always easy to use...I have purchased several rugs from them over the years.
In looking for a rug to tie together the different colors and patterns in our living room, I wanted an abstract design that was also interesting. The rug looks exactly as it appeared online and the tool that lets you see how it would look in your space gave me the confidence to order.
My rug is to arrive today! The Rugs.com website was easy to use and ordering was so simple. My rug was shipped when promised and I can't wait to receive it! I wouldn't definitely order from you again!
I am delighted with my new Havana rug in every way!. The colors are just right and not too bright, it blends with my main chair and other accessories in the room Plus it is soft and so easy to care for, water resistant and doesn't pill. I am so happy I decided to check out Rugs.Com rugs before buying elsewhere. Very pleased.
I was scrolling through Pinterest and this Rooster themed rug caught my attention. It was on sale so I took advantage of it. It came within a few days, too.
Just moved into a new home and ordered several rugs from rugs.com. The website was easily maneuverable and they were promptly delivered. They matched the online picture very well. Attached is pic of one room. I chose two octagon instead of one large.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097