On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
Th rug is beautifully made, with an exceptional quality. The shipping is as astoundingly fast. I his rug is will last forever.
Rug meets size and quality, much better than we expected
Awesome delivery quality and price! I don't have anything else to say to get 50 characters what a stupid thing!
The pictures do not do this rug any justice. This is a gorgeous rug. I am so in love, that I went back & ordered one for the other room.
Is as described came quickly and nicely packaged for shipping.
My rug arrived quickly, in perfect condition, and is absolutely beautiful. Pictures do not do its rich look justice. I'll be back as I move on to the next room to be finished.
I ordered
It arrived in a couple days
I love the rug and pad
Gonna order a smaller one if the same design to complete my kitchen
Bing, bang, boom, done! Perfect!
I am very happy with the color of the rug. It was exactly as pictured. It was delivered in a timely manner. I would definitely order from here again.
I recently purchased three rugs and I've been very pleased with all three of them.
It was easy to find the size and color rug I was looking for. Haven't gotten rug yet so can't say anything else.
I have just purchased the third and fourth rug(s) from Rugs.com in two weeks. So impressed with quality, shipping and packaging to make the trip, Awesome company with no complaints!
I ordered a 10 x 13 rug for my new place and it arrived so quickly and is more beautiful than I expected.
Nice rug and believe me I have shopped some rugs.
I called the representative about the size of the rugs I should order. She provided me with the information I needed to place the order. The representative was accommodating and professional.
Very easy to place and pay for order! Look forward to my tug being delivered!
This is the 5th rug I have purchased from Rug.comband each purchase has been a pleasant surprise. The rugs are soft, easy to spot clean or clean with a rug cleaning machine. Colors are as illustrated and delivery is amazingly fast. I'm sure I'll be back for more b
It took a while to put my bank info in. But finally I figured it out! I have ordered rugs here before and they are great quality!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097