Rover

Sophia visited our home, met our dog, and we showed her around and discussed how to care for our pup. We agreed on the dates and everything sounded like it was covered for our vacation in 9 days. Then, we never heard from her again. She left our house and we booked the dates through the app, sent her multiple messages and requests, to which she never responded. Finally 2 days before our vacation she told us she wouldn't be sitting for us. We were left without a sitter 2 days in advance of a holiday weekend. Incredibly inconsiderate, irresponsible and unprofessional. I wouldn't trust someone like that with my pet anyway. Thanks Sophia.

Sitter canceled on me 20 minutes before she was supposed to be here to watch my dog so I could go to work. The supposed reason was because she messaged me an hour before the booking and told me to confirm within 5 minutes. I confirmed within 20 minutes and then she canceled the booking. The real reason is probably because she decided she didn't charge enough because she doubled the price she charges from yesterday to today. Rover said they can't do anything. Rover won't even allow me to do a review on this sitter to warn others because they said she didn't watch my dog. So this sitter could've done this in the past and no one will know because Rover won't allow you to do a review unless the sitter actually watched the dog.

I listed my dogs' behaviors and characteristics in their profile and explained to the dog sitters the specifics about my dogs' situations before booking the dates. They also met with the dogs twice before the boarding. Afterwards they went online and wrote stuff about the dogs that I had already explained - if they didn't want to take on the dogs and handle their situations, they should not have agreed to board them. Then Rover refused to take down their comments. I already paid a lot of money for the sitters, so this isn't right. Plus, Rover's site is not very user-friendly, they have a lot of technology issues and tech glitches. Sitters show up in areas that aren't near where you are located. Also, Rover does not have a phone number, so there's no way to contact them if you have a question. You're better off leaving your pets with friends of family if you can.

I love Rover and have used them for about 10 years for my Great Danes. I carefully screen the sitters. I go to their house for a meet and greet with my dog to meet their pets. I make sure I know how many and what kind of pets they may keep when they are keeping mine. It is MY responsibility to check out the sitter. I have only had great experiences. I highly recommend using them - but you must check them out. There are ones I checked who I would not recommend end using. I have to be the judge but I have loved who I chose.

I had a person letting my dog out while I was at work... before I noticed an issue with her I left a good review... I tried to remove my review but rover.com was no help... they wanted me speak to lawyer and wanted to charge me for the lawyer... the rover employee was drinking my alcohol and trying on my clothes... I didn't want to cause trouble for her I just wanted to remove my review... I will not ever use rover.com again

After several attempts to actually speak to the "supposed" sitters and texting them over 8 times all I got was No Answer. Just wanted to confirm my reservation. Have a greet and meet because without that I refused to leave my baby in not trustworthy folks. If not able to answer me. For sure not able to care for my baby. My dog is supremely important. She is an ESA. WILL NEVER USE THOSE PUBLICIZED ADDS. Beware before dropping off your doggie. God bless our Dogs. A very concerned dog parent.

I contracted a very nice young woman through rover. And she did a great job with my puppy. But Rover kept contacting me and telling me that I needed to make more appointments. Suggesting that my appointments were not in place. So I kept making more appointments. Then it was billing my credit card for two and three appointments at a time because I was double and triple booked. They were also contacting her and sending her notices that I was wanting her to reach out to me to create appointments. Then they were creating fictitious appointments and billing me for those. They refused to correct this. So then I canceled all my future appointments. And hired someone directly through my text messaging. Then they were billing my credit card for the appointments I was making with cash pay. In the end, they robbed me of hundreds of dollars and refused to repay me and refused to allow me to cancel future appointments. Total 100% scam

My dog was injured during a stay. The care taker was irresponsible, and the communication was poor. I don't know how Rover chooses their care takers but they need to do a better job. We did a meet and greet and they seemed quiet and distant. That should have been my first sign but I like to give people the benefit of the doubt. Rover HAS NOT been caring, kind or helpful in any means when it comes to helping cover the medical expenses arising from the injury. They have made the whole process an absolutely hell. At the end of the day, I want my pet to feel good again. READ THEIR TERMS BEFORE YOU BOOK. Please do yourself a favor and get someone trustworthy to watch your pet, don't trust this company to back you up.

My "sitter" used my dog and this service as a play date so he could get a break from his horrible untrained puppy. My dog was abused by his dog the entire time he was with the sitter. He slept the entire way home and when I got home my dog was traumatized by being battered by his dog.

It took thirty six hours for him to return to normal. I was in fear the whole time that trauma from an uncaring, horrible, self serving (you fill in the blank). What a horrible, arrogant p@$*ck my sitter was. His puppy had barely been trained and the sitter used my dog to get relief from his puppy monster.

He claimed he supervised the dogs and said, "In all honesty I took pictures as proof he was supervising the dogs, but the proof was in my dogs behavior. The sitter also relayed that my dog nearly got out of his yard, saying he was "relieved" that he got my dog back.

Do not take the risk that I did! I received unsafe, unsecured care by Mommy Dearest!

Rover is not a business that looks out for your pet, they are not a site that looks out for their owners or sitters. They do not understand the love of animals, They are only interested in collecting fee after fee after fee. They take money from the owners and from the sitters for each and every day. They charge an annual fee that is absolutely unnecessary and ridiculous. When a sitter offers a client a discount Rover considers that fraud. Meanwhile when you called there trust and safety team they apologize for everything and then tell you they can't help you because they are simply a platform that connects people together they have no responsibility to owner or sitter! When you call customer service they once again advise you they cant help but are very apologetic. Lastly when a dog gets sick, while away the insurance the sitters think they have are null and void.

I had two "Meet & Greets" with different dog sitters for my dog. I started the search in January for my vacation in May. I liked both & told them I would be making a decision within two weeks of my meeting with them. They both said not to worry. The one I met on 1/21/23 told me "Don't worry about making your decision I'll hold your spot". I told her I would get back to her the next weekend. I reached out on 1/29 & she gave my spot to someone else & lied telling me that she told me that she never said that. So I reached out to the other one, my second choice. It took 5 emails to get her to respond. When she finally did, she says "Sorry I've decided to start working so I won't be able to watch your dog". She should have updated her profile to say that! If they aren't going to keep their word or be available, then this site is worthless. The sitters aren't trustworthy & who cares if they have to do a background check. If I could give them Zero stars I would! BOO to Rover!

Rover is a terrible business as our son and daughter-in-law had them watch their dogs while the family was in Orlando over Thanksgiving. Rover's employee, Jeremy allowed other individuals into the home and them robbed them blind! They stole thousands of dollars of clothing and other personal property and wouldn't take accountability for ANYTHING!

This business should be shut down as they are a bunch of crooks!

I have had multiple issues with Rover. I had one instance where a walker had a physical altercation with someone in my building which had multiple witnesses. I reached out to Rover and they recommended that I reach out to talk with him when I told them that I was afraid for my safety to do so. The final straw was that there was an emergency situation with my dog and a dog sitter and their emergency line did NOT work. No one answered and I had to resolve the emergency myself from states away.

Tried to cancel a dog sit 7 days out due to change of travel plans connected to the coronavirus. Amy B. In Fort Collins Colorado texted me that I could cancel up to 3 days prior for a refund. Four days later I canceled. When I did NOT get a full refund her response was "oh that must have been a typo I meant 8 days. Called Rover customer service and they would not intervene even though they had the text messages with time stamps. This speaks to the integrity of the provider as well as company policy. STAY AWAY