Rover

Go by instincts,
If you feel the sitter lacks any ability to be150% compatible to care and monitor your pet while you away. Do not use.
The petsitter I used allowed my dog to run out her door. Calls me to tell me "your dog ran out the door, where will it go, I did no it would run"
Since the it has been a nightmare. This petsitter has yet to apologize and take in account her error. My dog is still lost.
Never assume the that business reviews sitters to be top notch

This site should be shut down. I tried to reach out to one of their walkers Jessica K from Columbia MD and she responded with a rude message saying she can tell me up front that summer walks would be less than 15 minutes while I paid full price. When I tried to inquire if I would get a refund from her if she didn't fullfill the full walk I paid for she said we were not a good match, I responded unbelievable and she said she was reporting me to be blocked from services from Rover which she was successful with. She did me a favor as this whole site sounds like a scam which seems to employ lazy fradduders who want to fraud unsuspecting dog lovers. The moment I questioned it she had me blocked. Rover didn't even look at my side (paying client) of the story. So glad I never used them.

Myself and 2 friends tried Rover. One dog was left with a bloody mouth trying to get out of a kennel that drug induced Rover person was supposed to be taken care of. Crate was full of feces. Had to have friend check on as druggie was not responding to parents text. Rover did NOTHING about it! NOTHING…
Second friend's dog was not visited for 2 days straight! No walks or food and water!
My problem was their dog they brought with them tore up my furniture.
All of these problems Rover had nothing to do with, and would not give any help. Again, do not use Rover if you love your dog!

I have used Rover in the past with no issues. I hired a sitter for 16 visits over 8 days. Her name was Steph. Out of 16 visits she showed up 4 times and sent her husband the rest of the time. #1 I would not hire a man to take care of my dog, nor be in my home while I'm away. #2 He was more interested in staring at his phone than interacting with my dog. #3 I complained to Rover who has done nothing about this issue and said its between me and the sitter. I disagree, I don't care what their relationship is contractually with the sitter. I PAID ROVER FOR THE SERVICE. NOT THE SITTER. Don't think I will ever use them again.

I worked for Rover for 3 years it was good up until I dealt with a difficult client. I did a meet an greet and both of her animals were on the platform. When I went to care for the animals only the dog was on the platform not her cat. I called rover and they refunded the client the old booking and did a new booking with the cat and dog on the platform. I told the client she was being difficult. She said your only feeding my cat. Rover covers me if anything happens. Then her son got involved and made threats to me. I no longer wanted to continue the care due the threats. Rover put my account on hold and I can get any more work. I work rover full time. I have regular clients. Now I'm stuck without a job. Not happy!

I booked dog boarding twice and both times they cancelled.
It was near Christmas. Ofcourse I made first booking months before my holiday. The dog sitter came to my house to see my dog and everything was ok. He liked the dog, we spoke about the habits of my dog, etc. After a week, he messaged us saying that he is no longer available and we had to book another one. So, I booked another one, paid full amount; still about 2 months before my holiday, seemed no problem, but... Only 2 weeks before my holiday the dog sitter messaged me saying "Hi I'm awfully sorry to have to cancel so last minute you will be refunded the full amount"... Only 1 week before my holiday on Christmas time. Can you imagine, what are you going to do if it happens to you? I went through hell trying to find a place to leave my dog in the last minute. I can not trust them anymore, never. Can I...

I went through the process of finding a dog sitter for my 2 dogs for the week of Thanksgiving, kept texting sitter to set up the meet and greet, then after 2 days sitter texts and says she book another client and now cant watch my dogs. Spent a whole week setting this up for what? NOTHING
Now 5 days til my trip and no one to watch my dogs. This site is not worth the trouble and time it takes to find someone reliable and honest and gives a damm to take care of my dogs that mean the world to us. Wont be using Rover as its a complete waste of time and get nothing for the end results.
Also Rover wants to charge Holiday Rates for the whole week before thanksgiving when other sites only charges holiday rates day before, holiday and the day after.

I've used Rover twice to board my pup and I'm done with them. They're sitters are irresponsible and reckless. The first person I used seemed nice but when I brought my dog over for his stay he was boarding 4 other large dogs at the same time. He was basically running a hotel for dogs. Apparently my guy did not enjoy his last night cus of it. For my second sitter I was charged extra for a third party walker who only walked him for one of the two days of my dogs stay. On the last day the walker brought a package into my sitters home and left it accessible to my pup and then left. My pup got to it damaging its contents. Now granted I felt bad about him doing that, the sitter expected me to fully reimburse them. This along with the fear that there could have been something dangerous in the package upset me greatly. I paid for a sitter and that isn't what I got. Instead I got hit with huge expenses from irresponsible people. I will never use Rover again.

We booked and paid for our sitter three weeks out and confirmed with here the day before. I texted to say we were on our way and she responded perfect. We got to her place and I texted to make sure it was the right apartment building because the numbers were not well displayed and she texted back and asked us to leave saying she wouldn't be coming. We flew out first things in the morning so I started a support chat with Rover who did not respond until later the next day after we had left town. They say 24/7 support but they don't mean it. If it hadn't been for our friends we would have had no where for our dog. Rover sent a form response and offered Ilya 20 dollars off outlet next booking. That is no help. They sent an email asking if I was happy with their response. I told them no and explained the situation and never heard from them again.

Rover charges the sitter a 15% service fee and now charges the person that books an 11% service fee. Together they are collecting 26% of the total of all bookings. Whether you book for 3 days or 3 weeks or whether you book with a sitter that charges $25/night or one that charges $50 per night, Rover is now "working" more for the more expensive booking. So why a percentage, why not a straight fee for any booking. And you got to wonder from all the complaints what they actually do to earn that 26%!

I confirmed at 9:15am on the day of my reservation to meet with sitter. She agreed to meet dog and get instructions at 12:45. At 9:45 she texted she was too sick ( not sure what happened from 9:15-9:45) but now my dog will be home from 3:00-10:30pm since we are attending our daughter's wedding. I'm sure the sitter will be having a good time as well. Deleting Rover app.

We booked four days of doggy day care. When we arrived at the agreed time, there was no answer at the address the sitter had given. The phone number Rover.Com gave was not in service. We sent a message to the sitter through Rover.Com which she never answered. We submitted a complaint which was not answered. When we were asked to review the service we said we had not received any service and wanted a refund. Rover also didn't acknowledge this and charged us the full amount.

Sophia visited our home, met our dog, and we showed her around and discussed how to care for our pup. We agreed on the dates and everything sounded like it was covered for our vacation in 9 days. Then, we never heard from her again. She left our house and we booked the dates through the app, sent her multiple messages and requests, to which she never responded. Finally 2 days before our vacation she told us she wouldn't be sitting for us. We were left without a sitter 2 days in advance of a holiday weekend. Incredibly inconsiderate, irresponsible and unprofessional. I wouldn't trust someone like that with my pet anyway. Thanks Sophia.

Sitter canceled on me 20 minutes before she was supposed to be here to watch my dog so I could go to work. The supposed reason was because she messaged me an hour before the booking and told me to confirm within 5 minutes. I confirmed within 20 minutes and then she canceled the booking. The real reason is probably because she decided she didn't charge enough because she doubled the price she charges from yesterday to today. Rover said they can't do anything. Rover won't even allow me to do a review on this sitter to warn others because they said she didn't watch my dog. So this sitter could've done this in the past and no one will know because Rover won't allow you to do a review unless the sitter actually watched the dog.