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Ross-SimonsReviews 13,561

4.7

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,405
shipping
50
quality
12,030
This company responds to reviews on average within 2 days

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62,736 reviews

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Michigan
1 review
0 helpful votes
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Good company!
June 22, 2025

14 gold, very pretty stud ball earrings. Love them! Want to buy more stud earrings from Ross-Simons.

Date of experience: June 12, 2025
Virginia
1 review
0 helpful votes
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Customer service
June 21, 2025

Customer service was outstanding. My concerning to them. Were most helpful

Date of experience: June 10, 2025
Maryland
1 review
0 helpful votes
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Easy to order and prompt delivery.
June 21, 2025
Updated review

Very nice, quality product. Unfortunately I will return because the ring is just too big for my small hand.

Date of experience: June 11, 2025

Very easy web site
June 11, 2025
Previous review

Very easy web site. Very nice selection of products.

Date of experience: June 1, 2025
California
1 review
0 helpful votes
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18k Gold Cuban Link Necklace
June 21, 2025
Updated review

The necklace is pretty but I was disappointed with the lightweight nature of it. This was the heaviest gram weight offered. Also, it seems to kink easily. It took me several minutes to unkink a few of the links when I opened the shipment.

Date of experience: June 11, 2025

Quality and Customer Service Excellence
November 26, 2024
Previous review

Excellent which is the reason I am a repeat customer at Ross Simons.

Date of experience: November 16, 2024
Virginia
1 review
0 helpful votes
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Ring is REALLY small.
June 21, 2025

Always love buying from you but this ring is barely visible.

Date of experience: June 11, 2025
California
1 review
0 helpful votes
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Buying online was great. These are good quality silver earrings. They are a perfect replica of Bottega Veneta tear drop earrings i seen for like $900. You can find them for less, but Ross Simons says their product has a guarantee for free repair and shipping. (if the posts ever come off.) the posts are soldered on and hopefully we should not have issues. I have read complaints from other buyers (they did not buy from Ross Simons), that the posts that are soldered on come off and they have no place to take them. Hence I went with Ross Simons because they guarantee free repairs if it does come off.

Date of experience: June 11, 2025
New Jersey
1 review
0 helpful votes
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Tricolor figit ring
June 21, 2025
Updated review

Ring is beautiful yet was thinner than I thought it would be. Looks thicker in the picture. Hardly any weight for the cost. I did not choose the thin ring and it was still very thin.

Date of experience: June 11, 2025

The best shopping experience ever!
June 10, 2025
Previous review

The best shopping experience ever! Easy and reliable!

Date of experience: May 31, 2025
Washington
1 review
0 helpful votes
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Pearl and diamond earrings
June 21, 2025

Fast delivery, order process easy.
I have ordered previously and all items were great!

Date of experience: June 11, 2025
Oklahoma
1 review
0 helpful votes
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Lovely!
June 21, 2025
Updated review

I found exactly what I wanted at a great price. Ross-Simons is my go-to site for quality jewelry, distinct designs and fair prices.

Date of experience: June 11, 2025

Quality Jewelry at great prices
June 11, 2025
Previous review

Quality Jewelry at great prices.

Date of experience: June 1, 2025
Washington
1 review
0 helpful votes
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Great little pearl
June 21, 2025

Great service from phone contact to reviving it in a timely manner

Date of experience: June 11, 2025
Alabama
1 review
0 helpful votes
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Love my necklace!
June 20, 2025

First time ordering from this company. I have a friend who received this necklace and I asked where she got it. I immediately ordered mine. The process was easy. They shipped quickly. The necklace is exactly what I have been looking for. I never take it off. I will order more jewelry from this company.

Date of experience: June 10, 2025
Maryland
1 review
0 helpful votes
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Ring and earrings
June 20, 2025
Updated review

It's very easy to purchase on line. Products normally are as pictured. Quality is good;.

Date of experience: June 10, 2025

Great products and service
January 20, 2025
Previous review

The products to choose from are plentiful and the purchasing is seamless.

Date of experience: January 10, 2025
New York
1 review
1 helpful vote
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Bracelet
June 20, 2025

The bracelet I bought for $300 is now online for $200. What gives?

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 10, 2025
Barbara J. — Ross-Simons Rep
3 months ago

We show the bracelet purchased was sold for $199.00 which is the same price that is currently listed on our website. Please feel free to contact us with any questions at 1-800-521-7677. Private message sent.

Florida
1 review
1 helpful vote
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Lovely pieces of upmost quality
June 20, 2025
Updated review

My necklaces are very comfortable to wear and I receive compliments on them. I will continue to shop & purchase from Ross & Simmons as frequently as my budget allows.

Date of experience: June 10, 2025

It was a great shopping experience and it is my birthday...
June 10, 2025
Previous review

It was a great shopping experience and it is my birthday so some nice bling

Date of experience: May 31, 2025
Missouri
1 review
1 helpful vote
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Very happy
June 20, 2025

Love the charm I got for my necklace, it's perfect. Delivery was seamless.

Date of experience: June 10, 2025
Ohio
1 review
1 helpful vote
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Wrong size pearls
June 19, 2025
Updated review

I lost an earring from a pair I ordered in December 2024. They were cushio like not round. I didn't notice not notice the cm size of pearl and the 2 pairs were returned. I then ordered the 10-11 cm size, but they were round and not like the initial pair. They look very bad and droop. So I now ordered still another pair. I hope they are the same as the originals and are scheduled to be delivered on Saturday.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 9, 2025
Barbara J. — Ross-Simons Rep
3 months ago

The earrings you ordered originally in 2024 are not the same as the one's you have been replacing them with. Please contact us at 800-835-0919 to re-order the same pearls that you purchased in 2024. Private message sent.


It was very quick!
December 16, 2024
Previous review

It was very quick!

Date of experience: December 6, 2024
New York
1 review
0 helpful votes
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Byzantine necklace
June 19, 2025

The necklace is gorgeous, no doubt. But I thought it was rounded and not flat. I did try it on and wore it for a few minutes and it flipped over on my neck. So the flat side was showing. Maybe I miss read or the information was misleading.

Date of experience: June 9, 2025
Ohio
1 review
0 helpful votes
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Shopping at Ross-Simons
June 18, 2025

I had a great experience when I went shopping at ross-Simons.

Date of experience: June 8, 2025
New Hampshire
1 review
0 helpful votes
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Bracelet
June 18, 2025

The bracelet is very light in weight. But otherwise for the price is gorgeous. I love it.

Date of experience: June 8, 2025
Georgia
1 review
0 helpful votes
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A gift
June 18, 2025
Updated review

This was a gift for my daughter's birthday and she loves the earrings.

Date of experience: June 8, 2025

Tablet, i-phone and laptop each had different websites
June 7, 2025
Previous review

Tablet, i-phone and laptop each had different websites. I did find what I wanted after searching several sites

Date of experience: May 28, 2025