business logo of Ross-Simons

Ross-SimonsReviews 12,982

4.7

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,348
shipping
50
quality
11,432
This company responds to reviews on average within 2 days

Instant Feedback

61,010 reviews
New York
1 review
0 helpful votes
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Kittie
May 6, 2022

Easy to order fast find for what I needed.
Nice selection on the website

Date of experience: May 6, 2022
Texas
1 review
0 helpful votes
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Excellent in all departments
May 6, 2022

Excellent and easy on all departments and enjoy all my products

Date of experience: May 6, 2022
District of Columbia
1 review
0 helpful votes
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Sapphire ring
May 6, 2022

Love Ross and Simons! Quality merchandise and great customer service.

Date of experience: May 6, 2022
South Carolina
1 review
0 helpful votes
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Ross-Simon Review
May 6, 2022

Love shopping with Ross-Simons. Beautiful jewelry at affordable prices.

Date of experience: May 6, 2022
California
3 reviews
0 helpful votes
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Effortless
May 6, 2022
Updated review

Easy to follow the step by step directions for ordering

Date of experience: May 6, 2022

Easy to process
May 3, 2022
Previous review

Easy to process

Date of experience: May 3, 2022
New York
1 review
0 helpful votes
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Great service!
May 6, 2022

The quality and value are excellent and I am never disappointed by my purchases from Ross Simons.

Date of experience: May 6, 2022
Indiana
2 reviews
0 helpful votes
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Nice
May 5, 2022

I love site
it its very easy to use will use again

Date of experience: May 5, 2022
Ohio
1 review
0 helpful votes
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Lovely elegant earrings
May 5, 2022

Customer service is great! Items were just as described' Beautiful earrings!

Date of experience: May 5, 2022
Georgia
1 review
0 helpful votes
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I like Ross-Simons jewelry selection, great customer service, and return policy.

Date of experience: May 5, 2022
Massachusetts
2 reviews
0 helpful votes
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Sapphire earrings
May 5, 2022

The earrings are stunning. I am anxious to wear them to an upcoming event.

Date of experience: May 5, 2022
Florida
1 review
0 helpful votes
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Bracelet was a disappointment
May 5, 2022

The stones are dull and chipped on my ruby bracelet. I have many other pieces and satisfied with them. This was a disappointment.

Date of experience: May 5, 2022
South Carolina
2 reviews
0 helpful votes
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Beautiful!
May 5, 2022

It was so easy to order and I was surprised at how quickly the order arrived. The earrings are beautiful and nicer than I expected, good quality, well made, and just beautiful!

Date of experience: May 5, 2022
Florida
1 review
0 helpful votes
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WOW! What a ring!
May 5, 2022

This ring is huge & gorgeous! I'm not sure, but think it might be too big for my hands! The main stone is very large & clear, clean to the eye. The baguettes on each side are just enough of an accent. I'm not wild about white stones, nut these are very pretty.

Date of experience: May 5, 2022
Florida
1 review
0 helpful votes
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Saw item online, ordered it, entered credit card and delivery info.

Date of experience: May 5, 2022
Florida
1 review
0 helpful votes
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Disappointed
June 4, 2022

When I received the necklace, which costs much more than a comparable one at a jewelry store, I could hardly even see the pawprint on the necklace. I ordered it expecting much more

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 5, 2022
Barbara J. — Ross-Simons Rep
over a year old

The photos we use are of our actual jewelry to help provide the best representation. We know things can look and feel different in person so offer easy returns from our website.

California
1 review
0 helpful votes
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Emerald Ring
May 5, 2022

Beautiful! Great quality and exactly what I expected. Super Happy with my new ring! Happy Birthday to me LOL

Date of experience: May 5, 2022
South Carolina
1 review
0 helpful votes
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Ross-Simons the best, never a problem, and jewelry is as described / pictured!

Date of experience: May 5, 2022
California
1 review
0 helpful votes
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I happy with my purchase
May 5, 2022
Updated review

You have good jewelry. The turnaround time from order to delivery was fast.

Date of experience: May 5, 2022

So far so good
May 2, 2022
Previous review

So far so good.

Date of experience: May 2, 2022
New Jersey
1 review
0 helpful votes
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Wonderful!
May 5, 2022

Website is easy to navigate and check out process is simple and thorough at the same time.

Date of experience: May 5, 2022
Maryland
1 review
0 helpful votes
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The convenience and service are great!
May 5, 2022

I purchased two pieces of Lapis jewelry, a bracelet and a ring. The stones in the bracelet are beautiful! The pyrite striations are distinctive! That was not the case with the ring, which I returned. That will not deter me from continuing to shop with Ross-Simmons!

Date of experience: May 5, 2022