business logo of Ross-Simons

Ross-SimonsReviews 13,227

4.7

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,376
shipping
50
quality
11,685
This company responds to reviews on average within 2 days

Instant Feedback

61,705 reviews
Virginia
1 review
0 helpful votes
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Excellent place to buy jewelry!
June 10, 2022

Object purchased was much smaller than expected, so I'm returning it.

Date of experience: June 10, 2022
California
1 review
0 helpful votes
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Same as the title it was really tiny turquoise earrings

Date of experience: June 10, 2022
New York
1 review
0 helpful votes
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10/10
June 10, 2022

Lovely site, wonderful selection and plenty of affordable items

Date of experience: June 10, 2022
Oklahoma
1 review
0 helpful votes
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Took a long time to get them, but experience was fine.

Date of experience: June 10, 2022
California
1 review
0 helpful votes
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Easy ordering and delivery.
June 10, 2022

I am pleased with my purchase and thank you for your very user friendly website.

Date of experience: June 10, 2022
New Hampshire
1 review
0 helpful votes
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Item as described
June 10, 2022

A great experience from item discovery, to ordering, to delivery

Date of experience: June 10, 2022
Massachusetts
1 review
0 helpful votes
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A very happy wife on her birthday
June 10, 2022

The site was very easy to use. Found exactly what I was looking for. The earrings were very beautiful and my wife was very happy on her birthday

Date of experience: June 10, 2022
Virginia
2 reviews
0 helpful votes
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So-so
July 10, 2022

Not worth the price paid. Not my style. Not becoming to the face.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 10, 2022
Doug D. — Ross-Simons Rep
over a year old

We understand the earrings were not right for you, we offer many other options and would be happy to assist in finding the perfect pair for you.

Minnesota
1 review
0 helpful votes
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Recent purchase
June 10, 2022

Have always been pleased w/the quality and design of items purchased

Date of experience: June 10, 2022
Florida
3 reviews
6 helpful votes
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Nice
June 10, 2022

Although I'm keeping the bracelet it seems smaller and frailer than I had expected. I don't know how this could have been avoided but for the most part, I'm happy with the quality for its price.

Date of experience: June 10, 2022
Florida
2 reviews
0 helpful votes
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$50 coupon
June 10, 2022
Updated review

Was challenging to use coupon but thank you for your assistance

Date of experience: June 10, 2022

Was challenging
June 2, 2022
Previous review

Was challenging

Date of experience: June 2, 2022

Nice gifts
May 21, 2022
Previous review

Nice gifts

Date of experience: May 21, 2022
Florida
3 reviews
0 helpful votes
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I need three boxes, one for each item. There is no where to check to make sure that is what I get. I received lovely packaging with each item. Thank you

Date of experience: June 10, 2022
Maryland
1 review
0 helpful votes
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Great experience
June 10, 2022

Very prompt delivery. Beautiful product. Completely satisfied.

Date of experience: June 10, 2022
California
1 review
0 helpful votes
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GOLD SMALL SQUARE EARRING STUDS
June 9, 2022

The earrings are much thinner than what I expected for $80+.

Date of experience: June 9, 2022
Washington
1 review
0 helpful votes
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Ccat Charm ring
June 9, 2022

I was very excited to get this ring and it is really adorable.

Date of experience: June 9, 2022
Florida
1 review
0 helpful votes
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Great
June 9, 2022

Great Product came just as expected. The diamond was beautiful and the necklaces were delicate yesterday.

Date of experience: June 9, 2022
Washington
2 reviews
0 helpful votes
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Always happy with my purchase
June 9, 2022

Easy to shop, great jewelry and I'm a repeat customer

Date of experience: June 9, 2022
California
1 review
0 helpful votes
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Beautiful jewelry!
June 9, 2022

Very easy to order online and the product looks beautiful! Bought it as a birthday gift for my sister-in-law.

Date of experience: June 9, 2022
New York
1 review
0 helpful votes
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Disappointed
July 9, 2022

I have ordered many products from this site disappointed this time to order what was advertised as an Italian horn and when arrived several stickers indicating made in Indonesia.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 9, 2022
Barbara J. — Ross-Simons Rep
over a year old

We regret to learn of the confusion you may of had with your purchase. In the description it states this item is an Italian horn which is referring to the design and not the origin in which the item was made. For further assistance with any questions or concerns please reach out to us at 1-800-835-0919.

California
1 review
0 helpful votes
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Cute kitty earrings
June 9, 2022

I ordered the black kitty earrings and they arrived very quickly. The size was exactly as pictured on the website.

Date of experience: June 9, 2022