From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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Easy to find just want I wanted at a good value.
Chains are hard to find without a pendant but not at RS
Ross-Simons provided a simple shopping experience, efficient shipping and the product itself is exactly what I was hoping for. Thank you!
Bracelets are smaller than suggested online- must be returned
I placed my order, received a confirmation of my order, received a confirmation of shipment, and then confirmation of delivery, the day it was delivered. My earrings are just what I wanted, and shopping with Ross Simons is, as always, a pleasure.
Great thank you I plan to order again. Very satisfied.
My family tradition is to give a gift of three things for a 16th birthday. One is a piece of jewelry using the birthstone of the celebrant. Several years ago I purchased a Pearl ring and put it away knowing my niece's day would come. I am in the middle of moving and when I looked for the ring to mail to my niece I couldn't find it! I pulled out my RS catalog; placed my order and the gift arrived(gift wrapped)in time to save face
I was looking for a small but nice gift for a friend's birthday, this bracelet arrived on time and is perfect, she loves butterflies!
From taking my order to delivering my order you guys are the best. Everyone was very helpful no matter what questions I had. I would recommend to people to buy from you anytime. My rings I received are BEAUTIFUL! Thank You Ross Simons. Talk again soon!
My wife was very pleased as was I. They were just what was described in the catalog.
Great selection. Easy to navigate. While they are lovely, they did not conform to usual Byzantine.
I knew what I wanted, and your broad selection made it easy to find just what I needed. Thank you!
I received my order very quickly, however I was really disappointed with the quality of the products in particular the diamond ring I purchased. It looks nothing like the image shown and The quality was sub par.
I reached out using the customer email add to express my disappointment and dissatisfaction address but have not heard anything back. I also DM on instagram, although I got a response it was just fibbing me off not really providing any customer service. I don't want yo have yo spend more money (on ridiculous postage and packaging fees) to return the ring but I have no desire to keep a product which is not of any good quality.
The international taxes and shipping fees and postage is so high in total it cost me more than some of the items I purchased!
Shame the international taxes and shipping fees and postage is so high in total it cost me more than some of the items I purchased!
Not as detailed as the picture depicts - bought necklace is silver but pewter would have been better - love the chain = over all I was impressed by Ross-Simons customer service and love my new necklace - would buy from them again
Easy to order and fast delivery. Everything I have ordered has been superior quality. Have some good sales. Like to order from reputable stores.
Thanks for those special buys and free shipping. Looking forward to replacing my broken earrings.
The earrings are gorgeous and I will order from Ross-Simons again without hesitation. Order came quickly with nice packaging. Thank you.
The earrings were a lot smaller than expected. They were a gift for my granddaughter. We are yet to try them on. I may be returning them.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret to learn your piece was not as expected. We know shopping from home is a challenge and use photos of our inventory for the best representation of each piece. Our diamonds list the color grade and clarity so our customers know what to expect. We responded to emails on 6/6,6/13, and DMS on 6/10 and 6/14.