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Ross-SimonsReviews 13,375

4.7

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,392
shipping
50
quality
11,832
This company responds to reviews on average within 2 days

Instant Feedback

62,086 reviews

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Maryland
1 review
1 helpful vote
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Gift
November 1, 2022

I ordered a gift for Karen. She received the gift. I am the one that sent the gift and I have purchased items from you before

Date of experience: November 1, 2022
Ohio
1 review
1 helpful vote
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This is a Christmas gift that hasn't been given yet
November 1, 2022
Updated review

Hopefully this gift will be well received by the dog lover.

Date of experience: November 1, 2022

Easy and convenient
July 26, 2022
Previous review

Easy and convenient

Date of experience: July 26, 2022
Georgia
1 review
0 helpful votes
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Purchase Request
November 30, 2022

I was asked if I wanted to include a card with the order. Out of habit I said yes and included the sentiment. As usual there was NO card included but no worries, I will never ask for it be again.

Date of experience: October 31, 2022
California
1 review
0 helpful votes
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Unexpected
October 30, 2022

Because this is my first experience buying jewelry on line I didn't take into consideration the difference in size between picture and actual size. My bad.

Date of experience: October 30, 2022
California
1 review
0 helpful votes
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Nice
October 30, 2022

Very easy and fast process. Earrings are very light and a good size.

Date of experience: October 30, 2022
Ohio
1 review
1 helpful vote
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Early Xmas Present
October 30, 2022

Prompt, timely service & looking forward to Xmas day.

Date of experience: October 30, 2022
Massachusetts
1 review
1 helpful vote
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Disappointing.
October 30, 2022

Ordered an 18k scarab bracelet for my wife. Paid a fair amount for it and was disappointed as it was received in a small plastic bag in a square RS gift box like a piece of costume junk. This was my first online purchase, and I guarantee you, my last!

Date of experience: October 30, 2022
Rhode Island
1 review
0 helpful votes
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Good stuff
October 30, 2022

Very pleased. My wife liked the two necklaces, so mission accomplished.

Date of experience: October 30, 2022
Georgia
1 review
0 helpful votes
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Five star!
October 29, 2022

Beautiful ring! Fast shipping! Their website is easy to navigate and the ordering process was seamless

Date of experience: October 29, 2022
California
2 reviews
0 helpful votes
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Disappointed
October 29, 2022

I ordered a variety of items and have been ordering from R-S for years. One pair of earrings is broken and the ruby earrings are damaged. I tried to contact the returns department, but, first, 20 attempted calls were dropped. Second, the online department mixed up which item I wanted to return, even though on screen the information was correct. As I said, I am disappointed.

Date of experience: October 29, 2022
California
1 review
0 helpful votes
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Looks good! Nice and solid!
October 29, 2022

Description of product was great! Love that it really looks quality for the price and so thankful. 25th bday gift so hoping it will last a lifetime.

Date of experience: October 29, 2022
Alabama
1 review
1 helpful vote
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Retunrn
October 29, 2022

I return the ring on 10/25/2022 as the stone was to large for my hand. I will choose something else on a later date. Need a refund back to my debit card. Thank you. Linda Moore, as of this date I do not see the refund. 10/. 29/2022

Date of experience: October 29, 2022
Georgia
1 review
0 helpful votes
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Sweet Baby Locket
October 29, 2022

I ordered the 14k gold baby locket for my great granddaughter's first Christmas. I had it engraved with a M for Maci. It arrived very quick seeing as it had to be engraved and it is adorable. She is going to really love it.

Date of experience: October 29, 2022
New Jersey
1 review
0 helpful votes
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Little red bracelet
October 29, 2022

Excellent. Easy to order, informed along the order track, nice product

Date of experience: October 29, 2022
Pennsylvania
1 review
0 helpful votes
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Perfect
October 29, 2022

The earrings are stunning! The perfect holiday accessory!

Date of experience: October 29, 2022
Illinois
1 review
0 helpful votes
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Love the products and the deals.
October 28, 2022

I do a lot of business here and I have always been pleased.

Date of experience: October 28, 2022
North Carolina
1 review
0 helpful votes
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Innovative Idea
October 27, 2022

Great way to wear multiple chains with one clasp to close.

Date of experience: October 27, 2022
California
1 review
0 helpful votes
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Returns
October 26, 2022

Returns are not correct when returning multiple items in the same box. We should only be charged once, not for each return.

Date of experience: October 26, 2022
Texas
1 review
0 helpful votes
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Easy to return
October 26, 2022

I received my chain but then realized I had already purchased one exactly like it. I called to get help returning it. Friendly courteous help. Easy to return.

Date of experience: October 26, 2022
Texas
2 reviews
0 helpful votes
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Fast shipping
October 26, 2022

Quick on shipping……………………….,,,,,,,,,,,,,……………………..

Date of experience: October 26, 2022