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Ross-Simons

Overview

Ross-Simons has a rating of 4.7 stars from 11,826 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

service
1,218
shipping
49
quality
10,218
This company responds to reviews on average within 3 days

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56,678 reviews
+39
How would you rate Ross-Simons?
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Florida
1 review
0 helpful votes
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Not as expected
April 11, 2025

My wife was disappointed with some of the pieces ranging from color to size of item. We initiated a return.

Date of experience: April 1, 2025
New York
1 review
0 helpful votes
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Valued customer
May 7, 2025

I have never had a problem with any of your merchandise. You all stand behind your work and customer satisfaction.

Date of experience: April 27, 2025
Nebraska
1 review
0 helpful votes
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Appalled at size of pendant
January 9, 2025

I ordered a cat pendant, added a 10k chain to wear it. When I opened the box, I was shocked at houw small the pendant was The details were too miniscule to see. Also the chains I ordered were so small that I wasn't sure if I could even open the clasp. Very disappointed as I had been very impressed with the images of the pendant online.

Date of experience: December 30, 2024
Illinois
1 review
0 helpful votes
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Very elegant and delicate piece
March 26, 2025

I placed my order and it arrived before expected. The necklace is beautiful, the packaging was exquisite 👌. Worth every penny!

Date of experience: March 16, 2025
Massachusetts
1 review
0 helpful votes
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Kats jewelry obsession
May 6, 2025
Updated review

Everything was great, the diamond earrings were a little smaller than I realized they would be, but it was fine!

Date of experience: April 26, 2025

Very easy to navigate!
April 25, 2025
Previous review

Very easy to navigate!

Date of experience: April 15, 2025
California
1 review
1 helpful vote
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Go to store for jewelry purchases
May 8, 2025

Have been turning to Ross-Simon's more frequently for my jewelry purchases due to the quality of their products and service.

Date of experience: April 28, 2025
California
1 review
0 helpful votes
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Good value for a great ring
April 24, 2025

Easy to use website. Item arrived in a timely fashion and it was everything i had hoped for and more

Date of experience: April 14, 2025
Colorado
1 review
0 helpful votes
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Great variety
April 30, 2025

Ross-Simons always has a wonder variety of colors and styles in every category. I keep discovery too much I like.

Date of experience: April 20, 2025
Tennessee
1 review
0 helpful votes
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Great value
May 2, 2025

I've never been disappointed by the quality or service. Descriptions of items let you know exactly what you are getting.

Date of experience: April 22, 2025
Arizona
1 review
0 helpful votes
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Two Toned hoop earrings
May 14, 2025

They arrived, packaged beautifully, and the earrings were as I expected. I will wear them well. Thank You, Ross Simons.

Date of experience: May 4, 2025
Tennessee
1 review
0 helpful votes
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Granddaughter's Bracelet
February 25, 2025

Have shopped with Ross Simons for several years now. Always pleased with their jewelry. Good quality products and reasonable prices.

Date of experience: February 15, 2025
Georgia
1 review
0 helpful votes
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I ordered a day or two before Valentine's Day and magically, it was at my door like the next evening.

Date of experience: February 22, 2025
California
1 review
1 helpful vote
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Very sweet
April 2, 2025

Little heart earrings are very pretty and small enough to be good for daily wear. I wish the bar catch was a little more substantial given the price.

Date of experience: March 23, 2025
California
1 review
0 helpful votes
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I have the same silver initial bead bracelet, and my bestie complimented me on it. I decided to order her one for Christmas with her initial on it...and after a simple experience ordering it online, I received it within 5 days! My friend absolutely LOVES her bracelet! I would highly recommend this, we both love them and the ordering experience was excellent! Thank you!

Date of experience: December 13, 2024
Florida
1 review
0 helpful votes
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Excellent customer service!
February 13, 2025

Such AWESOME SUPERIOR quality multi colored stone bracelet that I absolutely love and plan on wearing it for a very special occasion that I have coming up soon!

Date of experience: February 12, 2025
Pennsylvania
1 review
0 helpful votes
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Nice necklace; poor shipping
April 11, 2025

Nice necklace but chain got tangled in knots during shipping. More care needs to be done with packaging to prevent this.

Date of experience: March 26, 2025
Texas
1 review
1 helpful vote
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Blue quartz and dk blue topaz ring
January 21, 2025

I have been a client of Ross Simon's for at least 20 years and have never been disappointed. This ring is one of my new favorites, The description is accurate and the ring is exceptional.

Date of experience: January 11, 2025
Rhode Island
2 reviews
0 helpful votes
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Nervous about quality
December 24, 2024

When I started to put the back on the post of one of the earrings, it completely bent downward. I was able to gently bend it back, though it's not straight. Now, I'm debating whether to return as it's likely to break due to weakness.

Date of experience: December 14, 2024
Texas
1 review
0 helpful votes
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Birthday gift
March 21, 2025

These earrings were purchased as a birthday gift and the recipient absolutely loved them! Never disappointed from anything ordered from Ross Simon!

Date of experience: March 3, 2025
Barbara J. Ross-Simons Rep
2 months ago

We are glad that you have been happy with your purchases and the value you have received!

Tennessee
1 review
0 helpful votes
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Italian 14K - Questionalbe
December 26, 2024

I purchased the Italian 14K 7" Paper Clip bracelet. Received the bracelet and was SO disappointed! The weight of this bracelet felt feather light! I paid well over $262 for a "supposedly" 14KT bracelet. I won't make that mistake again. Very disappointed in this product. I contacted customer service. They were quick to respond and offered me a quick way to return the bracelet. At this time, I will keep the bracelet as reminder to buy at brick and mortar stores!

Date of experience: December 16, 2024