Overview
Ross-Simons has a rating of 4.7 stars from 11,813 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Instant Feedback
The ring is beautiful and the order arrived as estimated. I received notifications that kept me informed, which was very helpful.
Many nice things to choose from. A very simple and reliable way to shop for quality jewelry pieces. Thank you Ross-Simons.
I bought 16" to wear with a charm and it is perfect. Smaller than I realized but holding up very well!
The chain and disc were much smaller than pictured. I simply could not give this as a gift. They were returned
Everything was on time, and the ring is stunning, I already have a couple of pieces that I like to get.
Sent by my father. One of many items he's sent me from your collections. Very pleased with tasteful designs you offer.
First rate company. Products are excellent. My daughter in law loves the necklace, the claddagh design is very special to her.
First time ordering I will hold any comment until I receive my order
Very poor quality I want to return items purchased
The return process is not straight forward. They turn it into an ordeal. It gives me pause before ordering anything again.
We regret the issue you are having trying to receive a return reference number for an exchange. You may exchange a piece for the same piece using our online return processing. We did reach out to you for more information, so we may assist. Private message sent.
These are nice but I expected them to be a little bigger than they are in terms of thickness not size.
My bracelet broke the 1st day I wore it. I have a office desk job so there was not rough activity or pulling on it. Very sad, poor quality
We regret the issue with the bracelet, this certainly isn't typical nor the experience we want for our customers. Please reach out to us directly at (800) 835-0919 to start the return process.
The rings are beautiful! I ordered the emerald flower ring in honor of my sweet dog who passed after 16 years and 9 months. Her birthday was in May.
My ring is quite beautiful. Perfect fit and the stone, although smaller than I thought, is really a deep blue.
Ordering was made easy and delivery was on time. Although you should ship out products via ups or fed ex.
Made well, fits well, and feels good! I would highly recommend this ring! The Ross – Simmons jewelry is exquisite!
My wife was disappointed with some of the pieces ranging from color to size of item. We initiated a return.
I ordered a cat pendant, added a 10k chain to wear it. When I opened the box, I was shocked at houw small the pendant was The details were too miniscule to see. Also the chains I ordered were so small that I wasn't sure if I could even open the clasp. Very disappointed as I had been very impressed with the images of the pendant online.
I placed my order and it arrived before expected. The necklace is beautiful, the packaging was exquisite 👌. Worth every penny!
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- Cranston, RI
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret to learn that you were not pleased with your jewelry. We pride ourselves on providing quality pieces at the best value and are saddened when we don't meet expectations. We always want our customers to love their items and offer 30-day returns or exchanges. We hope you will find something else you love. Private message sent.