On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Website offers good pictures, descriptions and dimensions, sizing. Pricing is very good. The website "Chat room" never worked and the only way to communicate was thru email. No one answered the phone and when I tried the number it was disconnected. This was somewhat discerning because I was ordering large dollar amounts of jewelry. At the end of the day, they responded to my email questions and delivery was very well communicated thru an appropriate tracking system. Packaging was appropriate for Jewelry. You will pay a fair price for the jewelry. My only complaint was the ruby flower stacking ring. The color of the gemstone was way off. Good news overall, the website is very descriptive. Frustrating news - customer service was mediocre. What I'd change: more selection of lab diamonds.
What is easy to search online and find the product I wanted. The selection was decent. The pricing was good.
My husband bought me a couple of beautiful rings for Christmas from Ross Simons. One of them was too big so I had to exchange it for a smaller size, not only was the process to exchange an item ridiculous but the customer service agent was incredibly horrible and rude. I also had to pay for the return shipping. Weeks later I finally received my exchange and it was the EXACT SAME SIZE I retuned! When I called customer service at least this customer service agent was a little easier to deal with but again the process of returning the ring, even though it their mistake, was ridiculous and again it took weeks to get the correct size. When I opened the box eager to wear my ring they sent me my a SILVER ring instead of GOLD! The customer service agent I spoke with today was the rudest most condescending person I have ever spoken with! She told me I need to buy a new ring under a new order # and that my husband would get a refund when they received the silver ring back,! Then she had the GALL to hang up on me! If this ring didn't have sentimental meaning to me I would have told them today to just refund my money. We will never EVER! Buy from Ross Simons again and I highly recommend no one else does either. They are a rude and incompetent company!
Love the quality of merchandise with the ease of purchasing. Never any problem. Delivery is always on time.
I was disappointed in the ring color - not blue but black. Nothing like the picture. I wanted it to match my scarab bracelet. Other than the color the ring is constructed well and pretty if you want a black scarab.
Loved the pic on Facebook so ordered earrings. Much smaller than pic and not as vibrant
Easy shopping. Good search options. Good product details. Nice to see items on a model with close up.
I ordered the small pearl necklace/choker - it is simply beautiful! Super easy shopping and ordering! Just a wonderful experience all around - makes it SO easy to shop for beautiful jewelry for myself or as gifts.
A little hard to import my picture for the personalized ornament- mostly I hope that I get two ornaments with my dad's picture!
I have bought several bracelets, and earrings from Ross Simons - everything is of exceptional quality and value. Love the merchandise!
Very easy to order online And if I want anything else will do the same way
New mom's love getting a fun bracelet with the new baby's birthstone. Great product at a great price.
I am a long-term customer of Ross-Simons and have had consistent good service with prompt delivery. My current order arrived yesterday and i just love my new earrings! They look just like the picture and more than met my expectations!
The sapphire earrings came in a box, with a little draw string bag inside the box. The earrings were inside the bag, in separate tiny plastic zip-lock bags. I will be giving these earrings as a gift, and this is not presentable as a gift. Now I have to figure out an alternative solution to make them presentable.
Great jewelry at a reasonable price! On time delivery. A-1 Customer Service!
Unusually difficult to edit shopping bag. Had to log out then check out as a guest to get the one item I wanted today. Why? Just received my order to find that the O ring clasps stick open and you have to manually push the little tab back in place on each one or your necklaces fall off. Great Idea, but not good quality, and likely made in China.
This was my first purchase from Ross-Simons, and it won't be my last. I love my angel wing. It is shiny, a good size, and very meaningful to me.
First time easy to order. Received very quickly so far very impressed with the service.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. Our sincerest apologies, we strive to provide our customers with the best customer service possible, it greatly concerns us to hear otherwise. We are working hard to make sure this does not happen again and we will listen to the phone calls for training purposes.