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Ross-SimonsReviews 13,571

4.7

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,404
shipping
50
quality
12,041
This company responds to reviews on average within 2 days

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62,787 reviews

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New York
1 review
1 helpful vote
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Super
March 21, 2023

Great experience very user friendly and exceptional quality

Date of experience: March 21, 2023
Maryland
1 review
1 helpful vote
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Return ring
March 21, 2023

I would like to return this item. How do I go about doing so.

Date of experience: March 21, 2023
Pennsylvania
1 review
1 helpful vote
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Missing stone
April 20, 2023

I saw the earrings and I loved them but when I went to order them they were sold out. About two weeks later I saw them again even cheaper. I ordered them immediately. It was the last pair. Someone probably returned them. When I got them I loved them until I realized that one of the earrings was missing a stone. I think that it was returned because of the missing stone and then sold to me. I'm very disappointed. Never had a problem before. Unfortunately I used a$50 coupon from a previous purchase to buy a defective item. So I'm out of luck anyway you see it. No earrings, lost $50 coupon and with my luck I'll probably would have to pay to send them back.

Date of experience: March 21, 2023
Texas
1 review
2 helpful votes
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R & S has a vast huge inventory of something for everyone. I love it.

Date of experience: March 21, 2023
Maryland
1 review
1 helpful vote
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Ordering Was Easy
March 21, 2023

Have not shopped with Ross Simon for years but it was easy and I will probably do it again. I was not thrilled with the earrings but they are ok. Photo showed them to bye more blue than the actual earrings received.

Date of experience: March 21, 2023
California
2 reviews
1 helpful vote
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Easy website to navigate
March 20, 2023

Ordered two products. One i was very happy with and the other i returned because it was a little smaller than i thought.

Date of experience: March 20, 2023
California
2 reviews
0 helpful votes
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These are nice jade earrings, but a little too large for me. I have returned them.

Date of experience: March 20, 2023
Missouri
2 reviews
2 helpful votes
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Beautiful
March 20, 2023

Love the necklace. I've been searching for a necklace to coordinate with earrings my husband gave me on my 60th birthday. The necklace is beautiful and is perfect. The rings are also pretty. The two side rings seem a bit small when paired with the center one. But lots of sparkle. It's seems to run small in size

Date of experience: March 20, 2023
Colorado
2 reviews
1 helpful vote
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Ear Rings
March 20, 2023

Very high quality and workmanship. I have been buying from Ross Simons for over 25 years. I enjoy everything I have purchased over the years and will pass the jewelry on to my children and greatgrand children.

Date of experience: March 20, 2023
Connecticut
1 review
7 helpful votes
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Stone fell out
April 19, 2023

I very rarely write reviews but this ring was SO disappointing and of poor quality and definitely not worth the price. My daughter called and said a stone fell out 2.5 months after she began wearing it which meant I couldn't get a refund.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 20, 2023
Barbara J. — Ross-Simons Rep
over a year old

We regret to learn of this issue. We have informed our Quality Team and we have reached out to you in a private message. We do appreciate your feedback.

Florida
2 reviews
0 helpful votes
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Beautiful I love it
March 20, 2023

Love your site very in style products.my necklace and bracelet are beautiful.

Date of experience: March 20, 2023
Illinois
3 reviews
1 helpful vote
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Beautiful necklace
March 19, 2023

I ordered this for my mother who is 101 years old and she is in love with it. The cardinal reminds her of my dad who is now in Heaven. The back of it is as pretty as the front side, very good quality.

Date of experience: March 19, 2023
California
1 review
0 helpful votes
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Great Service
March 19, 2023

Website was easy. Service efficient and quick. Quality of items superb.

Date of experience: March 19, 2023
Washington
1 review
0 helpful votes
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60th birthday gift
March 19, 2023

Love the item beautifully made! Was disappointed that I did not receive any of the green ribbon for my box as it is a goft.

Date of experience: March 19, 2023
Florida
2 reviews
0 helpful votes
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Ross-Simons
March 19, 2023

Painless online shopping experience. Great website, easy to navigate.

Date of experience: March 19, 2023
Georgia
1 review
0 helpful votes
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Pleasure to deal with however
March 19, 2023

The two items I ordered are beautiful, however I am returning them. I don't like the backing on the earrings. To flimsy. The necklace is to short. So these will be returned but I did order the necklace in a longer length

Date of experience: March 19, 2023
Pennsylvania
1 review
0 helpful votes
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Beautiful necklace
March 18, 2023

I wanted this as a layering piece. If is perfect! The size of the pearl is just right at the neckline.

Date of experience: March 18, 2023
Florida
1 review
0 helpful votes
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Vintage bracelet
March 18, 2023

I love it. My wife actually bought it and it us exactly as it was shown. Beautiful.

Date of experience: March 18, 2023
Kentucky
1 review
0 helpful votes
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Was looking for an inexpensive Opal bracelet I could wear with my inherited rings and pendant.

Date of experience: March 18, 2023
New York
2 reviews
0 helpful votes
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5mm Herringbone bracelet
March 18, 2023

Beautiful 5 mm herringbone bracelet. Shiny 14 karat gold. It really accents the rest when you have other center called bracelets on. Great communication by Ross and Simons. Highly recommend..

Date of experience: March 18, 2023