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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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Very happy with my purchase. Seems to be good quality and exactly as described. The price was more than reasonable. I am keeping my eye out for more little treasures from this company!
The backs on the aquamarine earrings are very small and hard to attach.
Love my purchase. The necklace is perfect for me. I like delicate jewelry. You provide quality pieces.
I'm still waiting for the delivery. I have not contacted customer service as yet, but you sent the survey.
We regret to learn there may be an issue with delivery. It is important to us that all of our customers receive their orders in a timely manner. Please reach out to our customer service team for assistance. We can be reached 24 hours a day, 7 days a week at (800) 835-0919.
My husband bought the pendant for me, and it's lovely. I saw the matching earrings, and bought them. The only complaint I have is, I couldn't get the wires in my ears. I took them to the jewelry repair and had them remove the wires, and put in posts. They look great.
What is the problem I filled this out and it still says it does not
Ring purchased was of very good quality. The ring was my size and of very good quality, real diamonds (not manufactured type) and sapphire was very nice set in 18K white gold like I wanted. Came quickly.
The pieces are pretty - but I think they are overpriced. Somewhat disappointed.
Pleased with everything so far, anxious to see how the rings wear and hold up. Prices were very good for the quality of the product receive.
The pearl necklace and emerald earrings I bought are unbelievably beautiful! They were on sale and were shipped fast. I love buying jewelry from Ross-Simons.
Easy checkout product is good but necklace was knotted in a ball. I spent over a hour untangling the bracelet, I believe they should have shipped it differently, not loose in a bag
Never got my order, birthday came and went with nothing to show for it
We regret there was no gift for the special day. We did reach out to try and confirm the order. We appreciate your business.
I really wanted to love this bracelet. So pretty on the website and a great price. It was lovely looking when I opened it in sunlight but 2 complaints - the clasp and safety were both defective, and I was not going to pay a local jeweler to fix; the diamond flowers were barely sparkly and may as well have just been just SS flowers. I thought about it for a few days but ended up returning it.
We understand from the feedback provided there is an issue with the piece you received. We regret to learn of this issue. When you receive an item, we always recommend if there is an issue with the item or you feel it is not working properly, to please let us know so it can be returned within the 30-day return period. We see a return request has been made. We appreciate your feedback.
The order came in record time! I will give the bracelets to my daughter. She will love them.
My earrings did not arrive as the email noted. However, I had a great experience with Mareen from customer service who stated that often the email said "delivered" when it is delivered to USPS and not to MY mailbox. That was the case. I got my order (2 sets of earrings) the next day. I have had great service and products from Ross-Simons.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback. We have provided your feedback to our Quality Team to review the backs. We do offer a 30-day return policy if an item is not as expected. Private message sent.