On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The silver jewelry was lovely--a perfect selection for the person whose birthday is coming up. Unfortunately, I search online for a picture to show someone else and found the same item at Amazon. Not just similar--the same freaking thing--shipped from Ross Simons. The worst part? Even with free shipping and the 20% coupon RS offered as thanks for my loyalty as a customer, the Amazon offer was still nearly 10% cheaper. I like the jewelry but I don't like feeling like a chump.
The necklace I ordered was beautiful in the photo, but not so much in person. I am returning it, but it's unfair to make me pay the shipping. I will not order from them again.
I am retired after 40 years in the fine jewelry business, and just want you to know how impressed I am with the quality and luster of the pearls in the bracelet I purchased! Also, a great value.
I tried to purchase a ring two weeks ago. I still have not gotten the ring, nor have I received any updated information on shipment of the ring. Very dissatisfied this time around. :( And, I would think RS would KNOW that I have not received my purchase.
Beautiful Moroni glass heart necklace for my daughter for her birthday. She loves it. I have gotten several gifts for her from Ross-Simons. We are always pleased.
I tried to order two bracelets yesterday and I could not make the order work.
I bought 2 different 14k gold rings. Satisfied with both but I ordered them in size 5 and one is clearly significanty smaller than the other and will only fit my pinky. I'll use it but weird that the sizing would be so different. And remember rings are much smaller in person than they appear in the picture!
The ring is lovely. My only wish would be that the Greek key images were more prominent.
Impressed with the size of the emeralds in the earrings.
Impressed with the craftsmanship of the earring settings.
Easy business for online orders. Tracking provided. The products are awesome
Received my order quickly and the quality for the price was excellent. I have been pleased with everything I have ordered over the years from Ross-Simons.
Ordering was easy…efficient… received update email…received item in just a few days!
Bought from catalog years ago and liked the quality and decided to try another
Item.
My daughter and I were very pleased with them; they were a graduation gift for her.
My wife was extremely happy when she opened her present and saw the necklace I bought from your site. She showed it off to all our kids who were home to celebrate her birthday. Shopping for it in your site was very easy as I knew what I wanted to get her and was able to find it quickly by using the search function. Will definitely be back to shop and buy more jewelry.
I've purchased many things from Ross Simons over the years and loved everything!
This time the quality was not the same. I'm so sad
Quality is awesome, shimmers in the sun and looks great on her ankle. Love the fact that the gold will not rub away being 14K gold and is strong. Thank you so much
I had no problems. This company always does a good job.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We hope you love the ring when it arrives! It should arrive by 6/18 as shown on our website "Please allow 4-5 weeks for delivery." We have discussed with our team member to look at the piece and order being discussed.