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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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The stone color is misrepresented as being a bright pink. They are pale and ugly. I will be returning.
All packages comes on time. They always update me thru email regarding my order.
A lovely gold chain and floating opals pendant for my sister's 90th birthday. Just what she asked for.
The necklace I purchased for my nice was lovely, much tinier than expected but lovely.
However, not only did it arrive tangled to the point a jeweler had to untangle but the worst part was the invoice came with the gift.
There is an option for a gift note which I included. On the invoice is typed the gift note.
How very embarrassing!
Easy! No hassle. Plan to order again. These were exactly what i wanted!
Very nice...
Did not fit and returned...
Will be shopping again soon.
Easy app to shop on.
Stone missing from necklace.
Bad Necklace presentation, chain was tossed in a sandwich bag with another bag into the box
Not happy.
The effects of Covid 19 and coustermer services are still with us.
Always timely service. Quality pieces. I have order many items from Ross-Simons and love them all. Their website pictures depicting the item are accurate.
I have not yet received my order from 5/10/23 very disappointed!
My purchase was a mothers day gift. I ordered in April 27th, it came a day late, but when I follow the detailed tracking it spent days in one or more locations. Luckily I decided to call a week before to check on status since. They tracked it down and got it moving or it may have been even later. I had no communication since the order. When I purchased the item the estimated ship date allowed plenty of time to receive by Mothers Day. Heartbreaking to have to tell a special Mother, your gift is in the mail.
It was the the postal service, Ross Simmons used almost all of the time before ever shipping.
Enjoyed the earrings which took the place of the one I lost that my sister purchased for me.
I bought the bracelets as gifts. My mom and sis were very pleased with their Mother's day gifts.
The bracelet is beautiful but the ends show the wire and doesn't sit straight on your wrist, it twists a little. I wish the finish would have been done better. Overall I do love the material and it look good so I will be keeping it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret to learn of the issue with your order, this is not the experience we want for our customers. Quality and service is a priority for us. Many of our pieces are shipped in plastic bags then placed in the velvet pouch to best protect them during transit from tangling and can be removed for presentation purposes in the provided box.
Our records show two pre-paid USPS labels were provided for this return and a refund was processed upon receipt of the return. We have many representatives ready to help so our customers are not waiting long for responses. If you have any questions or need assistance, our team can be reached 24 hours a day, 7 days a week at (800) 835-0919.