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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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Shopping was easy, lots of choices, reasonable prices, overall a really good experience.
I love the item, but need to exchange it for another size. What are the exchange procedures?
Other than the very slow website, I enjoy dealing with this company for their unique products and some affordable pieces.
Very enjoyable! Would shop here again for the convenience and the price!
I wasn't given any updates the entire time as to the destination of my package. I wasn't happy about it. I had to call to find out when I would receive my order. Not good.
Everything was perfect. Items received ontime and quality was perfect
I've been looking for a sapphire ring and found the perfect one at Ross Simons! I always find the perfect piece of jewelry at reasonable prices!
Easy system to use. The earrings arrived on time in a gift box with a tarnishing bag.
I looked at many other sites for gem earrings that could hold earring charms. These were just what I wanted
Order fulfillment was portrayed in a false manner and completely botched
The earrings I ordered were tiny. You would need a magnifying glass to see the bee. It was a gift. Not worth the price. Shipping cost me $19. What a waste
We appreciate your feedback. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. We reviewed your order, and we are showing free shipping for this order.
I absolutely loved this slider bracelet with paws on it!
Very easy. I saw the bracelet advertised and immediately wanted it for my daughter's birthday.
Great selections for the price, easy purchase process
I place an order it took few days to get order confirmed.
I paid extra for expedite 1-2 day delivery. I never received my order even though I've got an email that it was delivered and dropped at the patio. My patio fully covers. Not sure where it was delivered I need it before curtain date. Now I don't need it anymore.
Asked for full refund 2 days ago. Still waiting
We always want a smooth delivery with all our orders and work with our customers during the claims process for any delivery issues. Claims take up to 10 business days and we encourage our customers to respond quickly to all UPS inquiries to expedite the process.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It is important to us that customers receive their orders in a timely manner and we regret any confusion caused by the error in tracking updates, hopefully USPS has corrected this. It is always frustrating for anyone waiting on a package, especially a special gift. Our standard shipping delivers within 7 business days and we are happy to see this one was delivered on day 5. When placing an order our website shows "Arrives between" and lists the expected dates so customers may choose a faster delivery option as needed. We are working with our team to help them understand how to better communicate delivery expectations and ensure the dates posted are correct.