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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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The sapphire earrings were chipped glass over metal in appearance. They were scuffed too. How does quality control let that slip by us beyond me. You certainly didn't live up to your reputation for quality jewelry.
I had been eyeing this necklace for a while. I finally decided to order it. It is beautiful. The pictures don't do it justice. I can hardly wait to wear it
Product quality is good and nice packaging that the jewelry pieces can be kept in.
My earrings are just beautiful and great quality. The size is perfect.
Love free shipping. I am a long time customer...thanks!
I have have purchased many items from your store... always love each item. This is a BD gift for my best friend!
The experience of selecting to receiving was not only easy, it was fantastic. The company is easy to deal with and their response to questions or concerns is spot on. Would not hesitate to use them again and again.
Easy ordering, timely delivery, and beautiful piece of jewelry that exceeded my expectations.
Purchase and return experiences were favorable. But the ring was not a 7 as described. Furthermore, the color and size were not as depicted in photographs. I am returning the ring. Very disappointing.
We regret to learn this item did not work out. This piece can be returned within the 30-day return period. Our rings are measured on a grooved mandrel that is calibrated against U.S. standard ring sizes. The photos we use are of our actual jewelry. Our team will be informed of the feedback you provided. We do appreciate your feedback.
I ordered this ring to stack with another ring I have and it fits perfectly. The gold is fairly thin but that is to be expected for the price. Good value for 10kt gold and not gold over silver.
Bought turquoise earrings that broke the very first evening I wore them.
We regret to learn the Turquoise Bead Earrings broke the first time wearing them. This certainly isn't normal and not the experience we want for our customers. All emails are responded to within 24 hours or sooner from receipt of the email. We searched our database for email address provided and was unable to locate an email sent. A Return Authorization was issued via telephone on 8/24/23. The return was received, and refund was issued.
If you have any questions or need assistance, our team can be reached 24 hours a day, 7 days a week at (800) 835-0919. A private message was sent.
Ordered a ring which turned out to be prettier than the pictures. So pleased
It's always a pleasure ordering from Ross-Simons. The jewelry is always nice and get it in a very timely manner. I love the pink topaz eternity band I ordered!
I like so much the jewelry and service! Thank you!
The bracelets were just as described. One of them was personalized and it will make a really lovely gift for a family member. Both bracelets were beautifully packaged in gift quality boxes.
My clasps are defective and I called customer service to return. I am waiting for the return order email. It has been 45 minutes.
The earrings were too short. I thought they had three loops. They only had two.
This is our 53rd R&B Christmas cross. The quality this year was very poor. Should have been checked before shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
The sapphire stones in the earrings that were ordered are real stones that are opaque with a more natural, organic look, and you may see characteristics in or on the stones that occur naturally. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online. Our team can also be reached for assistance 24 hours a day, 7 days a week at (800) 835-0919. We are happy to assist. We do appreciate your feedback.