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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

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73,869 reviews

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Colorado
1 review
0 helpful votes
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I applied for credit. I want 3 months no interest. I was declined, but given an $8,000 credit line. This doesn't make sense. Then I get to checkout and have to pay in full. Did I miss something?

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 10, 2023
Barbara J. — Ross-Simons Rep
over a year old

We are not sure if you were applying for the Ross-Simons Credit Card or Affirm Loan, both offer deferred payments. This order was paid with a MasterCard--some banks are offering deferred payments this holiday season. What ever the offer reach out directly to the bank offering the 3 months deferred. We are happy to investigate and are available 24/7 at 800-521-7677.

South Carolina
1 review
0 helpful votes
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Timely and accurate.
December 10, 2023

On line ordering is simple and fast. Timely delivery and the product was well packaged.

Date of experience: December 10, 2023
Florida
1 review
0 helpful votes
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Excellent
December 10, 2023

Easy to find exactly what you want. Always many choices. Check out quickly. Receive jewelry carefully packaged. Excellent quality jewelry. I enjoy adding to my collection.

Date of experience: December 10, 2023
Colorado
1 review
0 helpful votes
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Beautiful...
December 9, 2023

Very helpful with need to exchange item... thank you

Date of experience: December 9, 2023
Texas
1 review
0 helpful votes
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Good Quality received as promised.
December 9, 2023

Have been buying from them for several years at Xmas. Good quality and goo shipping. A little disappointed in two items just received as the stones are not as colorful as shown on the website. I can't seem to find a way to make a review of specific items.

Date of experience: December 9, 2023
California
1 review
0 helpful votes
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Very happy with my purchase
December 9, 2023

Quick and easy and very satisfied with the purchase

Date of experience: December 9, 2023
New York
1 review
0 helpful votes
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My most comfortable earrings, owing to their hollow lightness. They do bend easily, so it's important to handle them gently. The low price reflects the fact that they are hollow, and I bought a new pair a year later during the sales. The dented ones are still good to keep on hand for travel and active sports--if they get lost, I have the good ones. The color and size are perfect for business and everyday wear, and I wear them several days a week.

Date of experience: December 9, 2023
New York
3 reviews
0 helpful votes
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Paws are cute and sparkling
December 9, 2023

Catalog and online shopping is always easy and convenient. Great descriptions and pictures!

Date of experience: December 9, 2023
North Carolina
1 review
0 helpful votes
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We are extremally pleased with the beautiful locket and chain we received from Ross-Simons. It is high quality and the perfect size! Exactly as we expected! Delivery was prompt!

Date of experience: December 9, 2023
California
1 review
0 helpful votes
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Beautiful
December 9, 2023

I am a repeat customer and absolutely love your jewelry, very good quality.

Date of experience: December 9, 2023
Louisiana
1 review
0 helpful votes
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Quick and easy! Beautiful bracelet! Can't wait to wear it.Will look great with my other bracelets!

Date of experience: December 9, 2023
Florida
1 review
0 helpful votes
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I love my new rings and had a great shopping experience with Ross-Simons.

Date of experience: December 8, 2023
Rhode Island
1 review
10 helpful votes
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No refund received
January 4, 2024

I order a necklace yesterday and cancelled soon after they say they never charged my account. The bank said they did am disputing this. People be very careful with this company. Customer service awful had no clue. Terrible experience. Stay away from these people

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 8, 2023
Barbara J. — Ross-Simons Rep
over a year old

The order # PS492170 listed on your review is not a valid order number with us. We are unable to locate an order by your first name and initial. We will be happy to look into this for you. Please reach out to our team for assistance at (800) 835-0919. We can be reached 24 hours a day, 7 days a week. We are always happy to assist. A member of our team has reached out privately.

Connecticut
1 review
0 helpful votes
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Beautiful earrings
December 8, 2023

Found exactly what I wanted, better quality than expected, for an unbeatable price anywhere. Very happy with my purchase.

Date of experience: December 8, 2023
Indiana
1 review
0 helpful votes
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Awesome
December 8, 2023

Great product at a very reasonable price! I recommend them for anyone looking for an awesome gift.

Date of experience: December 8, 2023
North Carolina
1 review
0 helpful votes
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Ross-Simons jewelry is beautiful.
December 7, 2023

The jewelry is very reasonably priced. It is very good quality.

Date of experience: December 7, 2023
Texas
1 review
0 helpful votes
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Beautiful ring!
December 7, 2023

Awesome ordering and prices and sales! Shipping was faster then originally thought!

Date of experience: December 7, 2023
Virginia
1 review
2 helpful votes
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Wonderful jewelry
December 7, 2023

Ross-Simons has some of the cutest and most beautiful jewelry. Easy to order

Date of experience: December 7, 2023
New York
2 reviews
0 helpful votes
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Car
December 7, 2023

Products ordered and were delivered fast. The pieces were beautiful.

Date of experience: December 7, 2023
South Dakota
2 reviews
1 helpful vote
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Quick delivery
December 7, 2023

I ordered two pairs of earrings. I kept one pair and returned the other today for a credit. It is very easy to do business with Ross Simon's and I have for a number of years.

Date of experience: December 7, 2023