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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

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73,869 reviews

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Massachusetts
1 review
1 helpful vote
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Very satisfied
December 27, 2023

Item was very satisfying shipping was great price was good, Thanks

Date of experience: December 27, 2023
Kansas
1 review
0 helpful votes
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I loved the cross pendant but the chain was way to short and way to delicate. The chain need to be a bit longer and stronger.

Date of experience: December 27, 2023
South Carolina
1 review
1 helpful vote
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While my last order was for an amazing diamond ring, we gave order multiple items for myself and our daughter - all have been breathtaking!

Date of experience: December 27, 2023
Indiana
2 reviews
0 helpful votes
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Bedazzled
December 27, 2023

My husband had always wanted a garnet ring, his birthstone and he is living the ring!

Date of experience: December 27, 2023
Nevada
1 review
0 helpful votes
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Happy with product
December 26, 2023

Easy ordering,easy paying for the item and it was sent to our address on time and packed properly.

Date of experience: December 26, 2023
Texas
1 review
0 helpful votes
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Nice jewelry for a great price
December 26, 2023

My jewelry was on time, as beautiful as I expected, and a great price for the quality I received.

Date of experience: December 26, 2023
Alabama
1 review
0 helpful votes
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Simple and Lovely
December 26, 2023

Delicate bracelet with an unusual clasp but seems secure. Just hoping it does not tarnish and would love a 14kt in the same style. Beautiful filigree.

Date of experience: December 26, 2023
Pennsylvania
1 review
0 helpful votes
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Necklace
December 26, 2023

Very pleased. Arrived quickly. My wife was very happy with it.

Date of experience: December 26, 2023
Massachusetts
1 review
0 helpful votes
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Very satisfied
December 25, 2023

Very pretty! Arrived on time!
Good size and just as described online!

Date of experience: December 25, 2023
Arizona
1 review
0 helpful votes
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Perfect
December 25, 2023

Very good and easy shopping! I like the product simple but nice!

Date of experience: December 25, 2023
New York
2 reviews
1 helpful vote
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Excellent buying experience
December 25, 2023

Ordering process was user friendly and quick. Product as described, somewhat smaller than anticipated, still excellent quality.

Date of experience: December 25, 2023
Massachusetts
2 reviews
0 helpful votes
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Wonderful on-line shopping experience
December 25, 2023

Saw ad in Boston Globe, ordered, and received item quite quickly

Date of experience: December 25, 2023
Kentucky
1 review
0 helpful votes
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Very satisfied customer
December 24, 2023

Piece ordered is lovely. Will definitely order again.

Date of experience: December 24, 2023
New York
1 review
0 helpful votes
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Very Satisfied Customer
December 24, 2023

Good prices. I've purchased rings and bracelets from your site in the past.

Date of experience: December 24, 2023
New York
1 review
0 helpful votes
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Awesome thanks
December 24, 2023
Updated review

Awesome thanks keep up the good work and good service

Date of experience: December 24, 2023

Keep up the good work
September 19, 2023
Previous review

Keep up the good work

Date of experience: September 19, 2023
Colorado
2 reviews
0 helpful votes
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Nice craftsmanship
December 24, 2023

Fast checkout and quick delivery during the holidays, and a really good price!

Date of experience: December 24, 2023
South Carolina
1 review
9 helpful votes
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I have shopped at Ross Simon before and been satisfied. This time I was very disappointed. The earrings were ridiculously small and didn't look like the picture at all. They went back the next day.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 24, 2023
Barbara J. — Ross-Simons Rep
over a year old

We regret to learn the earrings were not as expected. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase, the piece can be returned within the 30-day return period. Returns can be set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919. We do appreciate your feedback.

Mississippi
1 review
0 helpful votes
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I love my bracelet. It was so easy to get on that website and order it and it came very quickly.

Date of experience: December 23, 2023
Washington
1 review
0 helpful votes
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Waiting
December 23, 2023

All of the items that I've purchased since November are actually Christmas presents so I only have to wait two more days to see her reaction. Then ask me how I liked them, at first glance everything looks fine.

Date of experience: December 23, 2023
Missouri
1 review
0 helpful votes
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Ordering was simple & easy. Product was beautifully packaged & of high quality. Lots of compliments on the ring. Fits perfectly! I purchased 2 rings, same style, for each hand.!

Date of experience: December 23, 2023