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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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If I paid for fast delivery ( 2days) I believe delivery should be delivered in two days, end of the day that what is said when I paid extra money for that delivery and in the end came much longer what was promised
Received the heart with gems was a Christmas gift for my wife. Item was not as described in photo on website. Gems were so small you could barely see them but in the photo on the website they appear to be much bigger. The 20 inch chain broke as she put it on for the first time.
Very disappointing for what the price paid..
We regret to learn the item was not as expected and of the issue you had with the chain. We have informed our team. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase the piece can be returned within the 30-day return period. We see a return has been received and processed for your order. We do appreciate your feedback.
I initiated the order based on a statement on the website stating the package would be delivered on December in time for Christmas. When I went to the cart and placed my order, after accepting my credit card information the order was confirmed with a December 27th date. The cart did not provide the opportunity to pay extra, which I would have done, to insure receipt before Christmas.
So I participated in a chat and, after providing my order number, asked if I could change it and pay extra to insure the 12/23 receive date appearing on your website. The chat person said she would check, and after a wait came back and said I'd receive the package on 12/23. I received the package on 12/29 - six days after you said it would. My impression is you misled on your website and you don't care.
We regret to learn there was a delay with delivery on your order. It is very important that you receive your order on time. The order was shipped with anticipated delivery by 12/23/23. We apologize the package was delayed in transit by the carrier. USPS was working to deliver all packages and quickly as possible during the busy holiday season. We are sorry to have let you down. Private message sent.
I always enjoy shopping with Ross-Simons.
Good experience all around!
Love it! Love the pieces I've bought, they are high quality and I've had many compliments on all them all.
Ordered a gold cross as a gift for a family member. Very happy with it!
The earrings were made well. Very attractive. My wife loved them..
Easy purchasing on your website. A pleasurable shopping experience.
The earrings are elegant and perfect for a simple Christmas present! The opals have just enough fire for intrigue!
The price was good and the shipping fast. I got the order in time for Christmas.
Earrings were very flimsy and one kept falling out of my ear. For the price I expected better quality.
We regret to learn of the issue with the earrings received, this is not typical nor the experience we want for our customers. Request the return online or call 800-521-7677 24/7 for assistance. Private message sent.
The order came quickly and the item (bracelet safety chain) served its purpose. Be aware the chain is very fine; hoping it does not break if/when it is called upon to prevent losing my valuable bracelet.
The ear rings were broken. Ir was an error in manufacturing problem. I had to return the ear rings.
Love the packaging and the product quality was more than I expected. I have always recommended your products from previous orders. Getting complements all the times.
I ordered a bracelet and then had second thoughts. Called customer service within 6 hours of ordering. Was told it was too late to cancel as orders are immediately filled. Next morning, checked with credit card company and yes, charge was already pending. RS agent explained I had 30 days to return item. With no other solution, bracelet arrived quickly. Do I love it? NO, but it is almost impossible for me to return it because I am elderly and have no one to help me. Think carefully before ordering!
I purchased a bracelet that was supposed to fit an 8' wrist. It's about an inch short. The bracelet itself is very pretty and delicate. Very pretty.
Earrings are much smaller than depicted on model, but overall beautiful
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret to learn your order didn't arrive as expected and a delay occurred with delivery. It is very important our customers receive their orders as anticipated and apologize this order did not due to the very busy holiday season and being shipped internationally.
We will continue to work with shipping partners to ensure timely delivery. Private message sent.