On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
From ordering to receiving my bracelet, I was not disappointed. My bracelet is absolutely beautiful, fashionable but vintage which I love. Glad you are offering more variety.
Slow delivery Earrings smaller than pictured but pretty and easy to wear.
Excellent shopping experience. I have been a customer for many many years. I am very happy with everything at Ross-Simon. Definitely recommended!
Always enjoy browsing the pretty jewelry on their site. The ring I purchased is beautiful, the shipping did take longer than I expected but was worth the wait.
I recently ordered a couple of pieces from Ross-Simons. I hadn't ordered gold over silver jewelry from R-S before, and sometimes it can look heavily dipped, so very cheap. But the jewelry I received was lovely and didn't look cheap or fake at all. I will love wearing.
Great shopping options! I purchased a Diamond Chevron Ring I like it, but the product was small. A bit disappointing, but I'll enjoy it until I fine something else.
We regret the issue you had having to enter your card number twice. Typically, when this occurs, it's because there is a space at the front of or the end of the number. Clearing out these spaces may alleviate that problem. When all else fails, try restarting your computer to clear the cache. Thank you for shopping with Ross-Simons, and we hope you love the necklace!
This is my 5th or 6th order in the last 6 months and I'm super happy w/ the ordering process and the products I've purchased. The products have been exactly as pictured. Beautiful! I'm extremely happy with the product, the price and the efficiency of Ross Simons.
I'm very pleased with the products, prices and delivery of Ross Simons. I'll definitely refer the site to my friends.
The price was reasonable. I wish there was a necklace to match. Delivery was fast.
We are so happy that you like the earrings! Good news: we do have the matching necklace. Take a look at item 974237 on our website for the details. We look forward to shopping with you again.
I bought a 14k rose gold bracelet and in approximately 10 months it tarnished. They exchanged for another 14k rose gold bracelet and this one tarnished in approximately 2 months. I received a store credit. FALSE ADVERTISEMENT!
We regret the issues; they certainly are not typical nor the experience we for our customers. Our jewelers have pulled the remaining inventory to further inspect the piece and ensure the integrity. We apologize for any inconvenience this has caused and have reached out privately.
The paw print necklace is infinitesimal I was so surprised it's so small not at all what I expected & not worth $95
Estimating size can be a challenge online. We do include measurements in the Product Details section, as well as show a picture on a model that is to scale. You may certainly return anything that you aren't 100% satisfied with, within 30 days of purchase. Please reach out to us at 800-556-7376 for assistance or you may go to the website and use our easy online returns.
Didn't like ring. I'm sending it back for a refund and will only buy jewelry when I can see it first.
We always hope that you love the item you receive, but we know things can look and feel different in person, so we offer 30-day returns to make shopping from home easier. If for any reason you are not 100% satisfied with your purchase the piece can be returned within the 30-day return period. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919. Thank you for your feedback.
Lovely jewelry and value! I feel I may become addicted to shopping Ross-Simon's!
This is a beautiful tennis ID bracelet. We ordered for all the girls/ladies in the family. Four have broken...
We are glad that you and your family love the bracelet! We regret the issue you are having with it; this certainly isn't normal. One of our agents has reached out to you to resolve. If you need any additional assistance, please call us at 800-556-7376, 24/7. Thank you for being a valued Ross-Simons customer.
I love the quality and beauty of all of your jewelry.
I just love their jewelry. Everything is made and wears so well.
I order from Ross Simons quite a lot and I have always been satisfied with the quality and fast shipping of my jewelry.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
No doubt, your bracelet is stunning! We pride ourselves on offering a wide selection of pieces to fit all tastes and budgets. Enjoy!