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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
How would you rate Ross-Simons?
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

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73,869 reviews

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Florida
1 review
0 helpful votes
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My sister sent me a beautiful, delicate pair of earrings, they are beautiful, received so many compliments when I wore them to work. I can wear them with casual dress or dress up for evening.

Date of experience: April 25, 2024
Barbara J. — Ross-Simons Rep
over a year old

The lace teardrop earrings are a favorite of ours! Classic styles like this can easily go from casual to dressy. We are so glad you love them.

New Jersey
1 review
1 helpful vote
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GREAT
May 7, 2024
Updated review

I have been been a lover of Ross Simon's for a few years and all that I have ever purchased as been of good quality. I have never experienced a time when I have been dissatisfied with anything that I have purchased from them. I have even recommended some people to the Ross Simon website. I highly recommend this company and will continue to be top fan.

Date of experience: April 25, 2024
Barbara J. — Ross-Simons Rep
over a year old

Thank you for being one of our most valuable customers for over 14 years!


Website is very easy to move through and the jewelry...
May 1, 2022
Previous review

Website is very easy to move through and the jewelry is nice. I have been a shopper here for quite awhile and highly recommend Ross Simons.

Date of experience: May 1, 2022
California
1 review
0 helpful votes
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Great!
May 7, 2024

My wife love her birthday present, the earrings were beautiful. The website is, as always, intuitive and easy to navigate. The gift was delivered early. Overall, a GREAT experience.

Date of experience: April 24, 2024
Texas
2 reviews
0 helpful votes
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Black Diamond Bracelet
May 7, 2024

I just received my 3 caret black diamond bracelet and it is gorgeous. The diamonds are bright and sparkle, I'm extremely pleased with my purchase. Top quality, fast shipping and great website to navigate.

Date of experience: April 24, 2024
Barbara J. — Ross-Simons Rep
over a year old

It makes our day to know how happy you are with your bracelet and our service. We look forward to shopping with you again!

Washington
2 reviews
0 helpful votes
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My faith has been an inspiration! & god doe's for me what i can not do for myself...

Date of experience: April 23, 2024
Virginia
2 reviews
0 helpful votes
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So quick and easy to order and receive
Definitely will keep ordering from them

Date of experience: April 23, 2024
Barbara J. — Ross-Simons Rep
over a year old

It's true that sometimes pictures don't do a piece justice. We are glad that you love the ring!

Florida
2 reviews
0 helpful votes
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Great value
May 7, 2024

Beautiful 7" Bamboo Bracelet and was at a very good price.

Date of experience: April 23, 2024
Barbara J. — Ross-Simons Rep
over a year old

The Bamboo Bangle is a popular piece, both for its beauty and price!

New Mexico
1 review
2 helpful votes
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A Gift Led Me Here...
May 7, 2024

A dear friend of mine gave me an unfinished pearl necklace on a gold paper clip chain from R+S years ago, and I wear it ALL the time. Fast-forward a few years to an important gala fundraiser event I had to attend. I had a little extra cash and wanted to finish my gown with some gorgeous new jewelry without breaking the bank. R+S delivered--and left me with enough to splurge on a couple of extras on sale as well. R+S will be my go-to fine jewelry destination from here forward!

Date of experience: April 23, 2024
Barbara J. — Ross-Simons Rep
over a year old

We are glad that you were able to find such great pieces for your event, and that you still wear the pearl necklace from years ago. Good quality jewelry is timeless!

New York
1 review
1 helpful vote
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Beautiful
May 7, 2024
Updated review

Excellent. I like very much your products and I trust you because you are reliable.

Date of experience: April 23, 2024
Barbara J. — Ross-Simons Rep
over a year old

Thank you for trusting Ross-Simons with your jewelry needs!


Excellent
April 15, 2023
Previous review

Excellent.

Date of experience: April 15, 2023
South Carolina
1 review
0 helpful votes
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The one
May 7, 2024
Updated review

The necklace was great. My girlfriend loved it but tell my wife.

Date of experience: April 23, 2024

Great
November 14, 2022
Previous review

Great fast service! The gift was beautiful and at a great price.

Date of experience: November 14, 2022
New Jersey
1 review
4 helpful votes
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Product appeared larger in print and even though I measured it out, the size was so small I returned the item.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 23, 2024
Barbara J. — Ross-Simons Rep
over a year old

Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase the piece can be returned within the 30-day return period. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919.

Illinois
1 review
0 helpful votes
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Diamond Earrings
May 7, 2024

The earrings are lovely, if a bit small. They sparkle and are comfortable to wear. I am quite satisfied.

Date of experience: April 23, 2024
Barbara J. — Ross-Simons Rep
over a year old

We are glad we could help!

Illinois
3 reviews
0 helpful votes
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Interesting and unique items!
May 7, 2024
Updated review

Love your jewelry! Love solid gold and real gems. Interesting designs not around my area, and they complement my jewelry collection very well! My mother started buying me gifts from Ross-Simons years ago, and I still the the pieces she bought me! Most are timeless, well-crafted and delightful to wear! I always get compliments On my jewelry!

Date of experience: April 22, 2024

Everything I've ordered has been beautiful
December 3, 2023
Previous review

Everything I've ordered has been beautiful. I also ordered a present for my sister, but got the wrong size. It was so easy to get it returned and replaced quickly with the customer service help! And my sister LOVED her bracelet!

Date of experience: December 3, 2023
Florida
2 reviews
0 helpful votes
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This item is excellent
May 7, 2024

In general I am not happy with the catalog descriptions because they don't give lengths of earrings and weight

Date of experience: April 22, 2024
Barbara J. — Ross-Simons Rep
over a year old

Thank you for your feedback! Since there is limited catalog space, we don't include the weights of most of the items. All of our jewelry pieces, including earrings, are photographed actual size, unless there is a disclaimer under the picture that they have been enlarged to show detail. In depth sizing information regarding the pieces can be found on our website, or you can call us direct at 800-556-7376, and we will be happy to assist. We hope you love the Panther Earrings.

Pennsylvania
1 review
0 helpful votes
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It was fine
May 7, 2024

It was fine. The necklace was what I ordered. A little thick

Date of experience: April 22, 2024
Barbara J. — Ross-Simons Rep
over a year old

The gold rope chain necklace is one of our most popular pieces! If you wanted to look at a slightly thinner chain, take a look at item 845733 on our website.

Colorado
1 review
0 helpful votes
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I love the earrings.
May 7, 2024

I was happy that the earrings came early. They are just what I wanted.

Date of experience: April 22, 2024
Michigan
1 review
15 helpful votes
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Easy
May 2, 2024

I don't buy or "need" jewelry, but when I'm so inclined I go here because the quality and designs are great, ordering is easy & delivery is timely.

Date of experience: April 22, 2024
Barbara J. — Ross-Simons Rep
over a year old

We all need to splurge on ourselves from time to time, and we are thankful that you put your trust in Ross-Simons.

Florida
1 review
0 helpful votes
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Amazing
May 1, 2024

Very happy with the service and product. It was very easy to order and I received my order right on time

Date of experience: April 21, 2024
Pennsylvania
1 review
1 helpful vote
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Arrived as shown and on time.
May 1, 2024

Arrived as shown. Arrived on time. Perfect for granddaughter first Communion.

Date of experience: April 21, 2024
California
2 reviews
2 helpful votes
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Dainty and Pretty
May 1, 2024

I purchased a gold bracelet and flat back gold stud earrings. I am pleased with both items. They are very dainty and seem to be of good quality.

Date of experience: April 21, 2024