Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Ross-Simons

Ross-SimonsReviews 14,649

4.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
How would you rate Ross-Simons?
grey star
grey star
grey star
grey star
grey star

Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

Instant Feedback

73,869 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Myria P.
Unfollow Myria P.
Share Review
Report Review

Website is very easy to navigate and special deals are easy to apply. Always satisfied with the products and packaging.

Date of experience: May 3, 2024
Nevada
2 reviews
0 helpful votes
Follow Lynda T.
Unfollow Lynda T.
Share Review
Report Review

Process was easy and delivered in a timely manner. Packaged so nicely too. Will recommend to friends

Date of experience: May 3, 2024
Massachusetts
2 reviews
0 helpful votes
Follow Dorothy P.
Unfollow Dorothy P.
Share Review
Report Review

Ring purchase
May 13, 2024

Easy web page for browsing. Checking out was an easy process as well.

Date of experience: May 3, 2024
Texas
1 review
0 helpful votes
Follow Gwendolyn V.
Unfollow Gwendolyn V.
Share Review
Report Review

Exquisite Merchandise
May 12, 2024

Admiration of the prices and Customer Service were thoroughly appreciated in assisting with my selections. Continuous elation of superlative jewelry and Thank-you plus have a Blessed Day.

Date of experience: May 2, 2024
Georgia
1 review
0 helpful votes
Follow Augustine K.
Unfollow Augustine K.
Share Review
Report Review

Great products
May 11, 2024

Great they have great prices and quality merchandise

Date of experience: May 1, 2024
Illinois
2 reviews
0 helpful votes
Follow Lisa S.
Unfollow Lisa S.
Share Review
Report Review

Excellent
May 11, 2024

Always love what I buy. Always satisfied, never disappointed

Date of experience: May 1, 2024
Iowa
1 review
0 helpful votes
Follow Patricia B.
Unfollow Patricia B.
Share Review
Report Review

Lovely earrings
May 10, 2024

Simple and fast. Had never seen comfort back earring before. Love them! Wear over ear earphones and hate having post backs poking my neck. Will probably be ordering more.

Date of experience: April 30, 2024
California
1 review
0 helpful votes
Follow Tami T.
Unfollow Tami T.
Share Review
Report Review

Half and half
May 9, 2024

My Mother's gifts were fabulous!
The topaz items I ordered for me were not. In my opinion the pictured items looked much nicer than what I received. I will probably return them. 11 days to receive overstocked items seams slot, of their overstocked doesn't that mean their on hand!
The bracelet is ok, but the hoop earrings are smaller than I visualized via the ad.
This is the first and hopefully the only time I will have something negative to say!
All my previous orders have been wonderful, T
I will be contacting you soon.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 29, 2024
Barbara J. Ross-Simons Rep
over a year old

We regret to learn that some of your pieces were not as expected. We always want you to be 100% satisfied with your purchases and have a 30-day return policy. You may start the return process online or reach out to us at 800-556-7376 and one of our customer service representatives will be happy to assist you. Typically, packages are received within 5 business days of shipping. We did ship this the day after you placed your order, and we regret any delay experienced with the shipper. We hope to shop with you again!

Florida
1 review
0 helpful votes
Follow Marian O.
Unfollow Marian O.
Share Review
Report Review

I love my new earrings!
May 9, 2024

Have bought from RS in the past and always pleased.
Marian

Date of experience: April 29, 2024
Ohio
2 reviews
0 helpful votes
Follow Jennifer N.
Unfollow Jennifer N.
Share Review
Report Review

Absolutely perfect!
May 9, 2024

Beautiful and I love it! Would recommend to everyone!

Date of experience: April 29, 2024
Utah
2 reviews
2 helpful votes
Follow MIRIAM F.
Unfollow MIRIAM F.
Share Review
Report Review

Beautiful 😍.
May 9, 2024

I've been looking for a necklace and earrings for a wedding for weeks. I've seen magazines with Ross-Simons ads but never looked at their website. I went to their website and was amazed at the vast collection they offered. A few weeks later (because I'm picky) I found what I was looking for a beautiful pearl and cloudy aquamarine blue necklace and a pair of pearl and gold earrings, clip-on. I'm very happy about my purchase.

Date of experience: April 29, 2024
Barbara J. Ross-Simons Rep
over a year old

We are so pleased that you were able to find the perfect earrings and necklace for the wedding! Thank you for shopping with Ross-Simons.

Oregon
1 review
1 helpful vote
Follow Deirdre U.
Unfollow Deirdre U.
Share Review
Report Review

Nice quick service, Thank you!
May 8, 2024

Good & fine. Very quick service, was pleased, well presented also.

Date of experience: April 28, 2024
New Mexico
3 reviews
0 helpful votes
Follow Elena K.
Unfollow Elena K.
Share Review
Report Review

Excellent quality!
May 8, 2024

Very easy the items look high quality. I have used Affrim before and I love it so happy you offer it!

Date of experience: April 28, 2024
Tennessee
1 review
0 helpful votes
Follow Wade E.
Unfollow Wade E.
Share Review
Report Review

Swiss Blue Topaz ear rings
May 8, 2024

I got these for my wife for Mother's Day, to match the Swiss Blue Topaz tennis bracelet that I gave to her for her birthday. She loved the bracelet, and I believe these will be winners, too.

Date of experience: April 28, 2024
Florida
1 review
0 helpful votes
Follow Mary H.
Unfollow Mary H.
Share Review
Report Review

It's beautiful. I love it.
May 7, 2024

Very good discount I'm happy to buy it for my mother on Mother's Day. Thank you very much. It's a beautiful ring. She's gonna love it. She loves cats. Pawfect for her

Date of experience: April 27, 2024
Ohio
4 reviews
0 helpful votes
Follow Barbara M.
Unfollow Barbara M.
Share Review
Report Review

High end look but reasonably priced. Beautiful look. Everything I have bought from R-S looks more expensive than actual cost.

Date of experience: April 27, 2024
Florida
1 review
5 helpful votes
Follow Tracie M.
Unfollow Tracie M.
Share Review
Report Review

The absolute worst
May 7, 2024

I joined the club and in the beginning it was great. Fantastic customer service and great value on products. Then my last 3 orders were horrible. First one I was sent the wrong item, I ordered a gift for a friends birthday (angel wing charm) and was sent some kind of anklet instead. They would not ship what I ordered until the wrong item was received back so that ruined my surprise. Next 2 orders came with knotted chains so totally useless to me and I was offered nothing in compensation for the error on their part. I understand things happen but I am highly disappointed in the customer service and will not be renewing my subscription.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 27, 2024
Barbara J. Ross-Simons Rep
over a year old

We regret the issues the customer had with these orders and have reached out to resolve.

California
1 review
0 helpful votes
Follow Eiko K.
Unfollow Eiko K.
Share Review
Report Review

Great selection
May 7, 2024

Great selection of necklace. I was able to get exactly what I wanted.

Date of experience: April 26, 2024
Barbara J. Ross-Simons Rep
over a year old

The rope chain you purchased is one of most popular. Glad you were able to find it!

New York
2 reviews
0 helpful votes
Follow Amelia K.
Unfollow Amelia K.
Share Review
Report Review

Love it!
May 7, 2024

I was searching for just the right small huggie earring to chemoflage the low piercing on one ear. This style, rather than hanging directly off the piercing causing it to pull it down, sits a little above it on my lobe, thus displacing the weight of the earring and lessened the stress on the lobe. This earring did the trick and is so light I can't even tell it's on my ear. I will be purchasing another in gold.

Date of experience: April 26, 2024
Ohio
1 review
0 helpful votes
Follow Judy U.
Unfollow Judy U.
Share Review
Report Review

Quality
May 7, 2024

The color of the Topaz in the ring I ordered was very pale. It almost looks clear in the light, which was a bit disappointing.

I had no issues with the onyx ring.

Both rings fit well.

Date of experience: April 25, 2024
Barbara J. Ross-Simons Rep
over a year old

We are happy that you like the Onyx Ring, but regret that you aren't 100% satisfied with the Sky-Blue Topaz Ring. Please feel free to reach out to us at 800-556-7376 for a return or exchange. We are always happy to help you find the perfect piece!