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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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I bought a necklace for my daughters birthday. Needed a magnifying glass to find the stone. The necklace clasp was larger than the square design that held the stone. Picture advertised did not seem accurate. Not worth the price or my time to initiate a return.
Never had a negative experience. Pleased with all my purchases.
The bracelet I have had since Mother's Day and the gold links are already discoloring. I'm sending back for a full refund.
We regret the issue you are having with the gold over silver links on the bracelet, and we have reached out to resolve.
The jewelry is pretty. Not quite the colors I expected. But I understand pictures online can be different than what's in person.
It can be challenging to depict color online, as screen resolutions can vary. We photograph all of our jewelry in our studio, and do not enhance color. We want you to be 100% satisfied with your earrings, and you may return anything within 30 days. We have reached out to assist.
I ordered 3 different bracelets. I could only wear one. Offering only two sizes is a shame. The 7 inch, which are barely if not a tad short of 7" were impossible for me to hook except for one that I had to work hard to get on. I think the 8" would be too big.
Most bracelets come in a 7", or 8" size. It is rare to find them larger or smaller, although we do carry a select few in 7.5". We always suggest choosing the 8" if the bracelet is a wider design, as they tend to fit differently on the wrist. If you need assistance trying to find a design in one of our 7.5" lengths, reach out to us at 800-556-7376 and we will be happy to help! Thank you for choosing Ross-Simons.
I love my ring so much! It is of great quality and looks a lot more expensive than what I paid. It was hard to decide on a color bc they're all beautiful but the black was is versatile!
I ordered a gift on your site that was promoting Mother's Day gifts. It was out for delivery immediately after I ordered but didn't make it to my house in a week for mothers day
We regret to learn your order was not delivered in the time frame expected to receive in time for Mother’s Day. A private message has been sent.
Ross Simon always delivers quality jewelry that is sure to turn heads. They are my go to for gifts for all occasions.
Thank you for trusting Ross-Simons with your jewelry purchases! We hope you love the Gold Floral Lace Earrings.
Earrings I purchased were too small so will give as gift.
Very easy to place order
Easy to exchange
Nice customer service
These 3 little pairs of hoops are perfect for everyday wear!
It all started with my Mom, who had purchased a pair of bracelets for my wife. Then I found something I thought my wife would like (--a ring), and she loved it. Now I'm back a 2nd time, buying another ring that looks really cool and something I'm sure she will like.
Love my latest purchase from this great company!
I will be back to purchase more of their wonderful, quality jewelry!
LOVE! I bought this ring in memory of my sweet Mom who loved heart jewelry. Lays flat, easy to wear.
What a beautiful memento! Thank you for being a valued Ross-Simons customer since 2007.
Very easy to make this purchase or order. Can't wait to get my photo charm necklaces.
Wonderful experience. If I have an issue customer service is great!
Very good just wish I could get my 50$ off I shop Ross Simons a lot
I had to do a return and the email customer service method was so quick. Easy and efficient! I returned my item, received a gift card code and purchased a new item I love!
Thank you for the kind words! We are pleased that you experienced excellent customer service and hope you love the new pieces.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase the piece can be returned within the 30-day return period. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919.