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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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The buying experience was fine. The ring came in a timely matter. I thought it was very pretty. I wore it the next day when I went to the store. An hour later I looked down at my hand and noticed the stone was missing. Looked for it but did not find it. I never hit my hand so don't understand how it happened except that the prongs must not have been tight enough. I've never been disappointed with your products before but this really threw me. I still have to call it in. Don't know what will happen with it.
We regret to learn of the issue you had with the Pink Topaz Ring, this is not typical. We have reached out via email to resolve.
Products are well made and beautiful, but had an issue with my order. My email has gone unanswered for 1 week.
We respond to all emails within 24 hours. We cannot find any email from you under the email address you used on your order or attached to this review. If you used another email address, please reach out to us and let us know. We do see you were able to start a return online. We regret the issue you had with the order, and we hope to shop with you again.
I needed a simple flat-back diamond earring. That's exactly what this is. The flat back allows me to sleep comfortably with the earring in place.
The flat back earrings are great for allowing you to sleep in comfort! We love them, and are glad that you do, too.
I was gifted a 16inch chain for my birthday but it was a bit too tight. So I bought a 18 inch chain but its a bit too long. Maybe offering odd lengths or half sizes for folks with thick necks.
We understand your need for a chain that fits a bit outside of the typical norm. In this case, we would recommend an adjustable necklace. These necklaces adjust anywhere from choker length, up to 22". They are a great alternative to fixed lengths. We hope to shop with you again!
The necklace is beautiful but I need to get in touch with Affirm to give them new Credit/debit card information *******@yahoo.com
You can reach out to Affirm at 855-423-3729, and they will be happy to assist. We are glad that you love the necklace!
First purchase was awesome; second purchase not happy with so will be returning it next week.
We regret that you aren't happy with your recent purchase. You may certainly return anything you aren't satisfied with, within 30 days of purchase. Please use our easy online return feature or call us at 800-556-7376 for assistance. We hope to shop with you again.
This magnetic clasp works well for smaller clasps. If the clasp on your bracelet is large, it's difficult to put on the bracelet. It'll work for most situations and the magnet seems secure. I wanted this for a very nice gold charm bracelet. I used a magnetic clasp for a good bracelet before and lost it. Later, I figured out that the magnet most likely stuck to a grocery cart which then took the bracelet off of my wrist! The guard chain is the best case scenario.
This is my fourth purchase from Ross-Simons and I love each piece! I have received so many compliments and I always tell my friends what a great value I got for such an affordable price. I will be buying more!
My anklet is great. But I need to return the bracket. It's to small for my arm.
We have reached out to assist with the exchange of the bracelet, and we are glad that the anklet is perfect!
UPS Mail Innovation sucks. It's slow at best. Why do you use the USPS for anything? It's worthless.
We typically find that packages shipped with UPS Mail Innovations are being received within 3-5 business days, which is an acceptable delivery time for a free, standard delivery. If you want faster delivery, you can upgrade to a UPS Express or Overnight for a fee, or you can join our VIP Rewards Program, in which UPS 2-day shipping is free as one of the membership benefits.
Quality products and fair prices! Always look forward to receiving my jewelry from you wrapped in a nice gift box.
I LOVED the two bracelets I purchased for myself. It's so nice the RS had extended sizes up to 8 inches for my big wrists.
The products were well worth the money and the delivery was super fast. I will use RS again.
I was surprisingly disappointed with my purchases. Diamonds were so inferior in quality - milky white in color. On a positive note, the rep was very understanding as I made my concerns known and returned my purchases.
The diamond quality on these rings that you purchased is an I3, which means that there will be visible inclusions, which you see in the milky white appearance. All of our diamonds have the quality grade listed in the Product Details. Anything with an "I" listed before the number means there will be visible inclusions. We are glad that you received such empathetic customer service from the representative, and she was able to assist you. We did receive the rings back and have issued you a refund. We regret that the rings didn't work out, but hope you are able to find something else that you love!
Was looking for the perfect jade earrings. Three times a charm. These hoops are perfect! Nice size and the color green is beautiful. I'm very pleased.
The bracelet was so pretty. I gave it to my mother in law for Mother's Day. When she pulled it out one of the stones fell off…. Embarrassing!
We regret the issue you had with the bracelet that you presented your mother-in-law. This isn't the experience we want for you as our customer. We have received the bracelet back and have refunded your account. We hope you will give us another chance!
Always very easy to shop with Ross simons. Always comes quickly too
Put necklace on once and removed it once when small piece of gold broke off. Needs to be replaced -had it less than a week. Please contact Mary.
We regret the issue you had with the necklace. We have reached out to assist with an exchange.
I felt the earrings were quite below what I expected from Ross-Simons. I was very disappointed with them and I'm returning them.
We regret that you weren't happy with the earrings. We have received them back and have issued you a refund.
I love my bracelet. I have big wrists so I was able to order it in 8". It fits me perfectly and goes well with my other gold bracelet. I like their products.
Beautiful blue dangle earrings with silver accents. Awesome quality
Easy to maneuver the website and place an order
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
The Genuine Lira Coin Necklace is beautiful, we are sure your friends and family will love it as well!