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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

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73,869 reviews

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Maryland
1 review
0 helpful votes
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Great shopping experience
June 13, 2024

Easy shopping experience. Website easy and clear to find items. Shipped quickly. Highly recommend this store.

Date of experience: June 3, 2024
North Carolina
1 review
6 helpful votes
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Now
June 13, 2024

So so so so so so so so so sis sis sis sis did dvfbfhcudv fgoosbdve. Cifnenegev fjcjvjrbf fun he r. Cufbtbcugj

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 3, 2024
Barbara J. — Ross-Simons Rep
over a year old

Thank you for your recent order. As the message above is not legible, please reach out if you need assistance. We can be reached 24 hours a day, 7 days a week at (800) 835-0919. A member of our team is reaching out to you.

Texas
1 review
0 helpful votes
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Perfect and timely!
June 13, 2024

I always find what I want at RS. Tons of products and selection. Great quality at a wide range of pricing to fit every budget for every occasion.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Beautiful cat earrings!
June 13, 2024

These earrings were a gift for my sister, and she loved them! She said they are of good quality.

Date of experience: June 3, 2024
Georgia
1 review
0 helpful votes
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Beautiful Ring
June 13, 2024

The gold band ring was beautiful and the price was very reasonable. It was about a half size too small and looked and felt tight. A full size bigger would be too big. Half sizes were not available. I returned it.

Date of experience: June 3, 2024
New Jersey
1 review
2 helpful votes
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I purchased 4 items, 2 rings, a dainty bracelet & dainty necklace in May. You honestly get what you pay for. If you're paying anything under $300 for an item, don't expect it to have any longevity especially if you like an everyday wear. My bracelet has already broken and so has my ring. To be fair I did purchase the Byzantine ring so it's already fragile to begin with because of the cuts. Just make sure you're paying attention to the reviews and all the details of the item to ensure you're getting quality items. Undecided if I will be purchasing from here again.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 1, 2024
Barbara J. — Ross-Simons Rep
over a year old

We regret to learn your bracelet and ring broke. This certainly isn't typical and not the experience we want for our customers. If something is wrong with your jewelry, please reach out to us for assistance. We can be reached 24 hours a day, 7 days a week at (800) 835-0919. We are always happy to assist. Private message sent.

Georgia
1 review
0 helpful votes
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Ery nice
June 9, 2024

Simple and uncomplicated, nothing more to add really. The same cannot be said of this survey/review, it is taking too much of my time

Date of experience: May 30, 2024
California
1 review
2 helpful votes
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I returned the earings
June 9, 2024

I mailed back the earings. They wouldn't clasp closed. I lost one of them within the first hour of wearing it.
I kept 1 thinking it was closing ok, but it also fell out.
Have you received my order back, has credit been issued?

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 30, 2024
Barbara J. — Ross-Simons Rep
over a year old

Thank you for your feedback. We regret to learn of this issue. We have informed our team. A private message has been sent.

Massachusetts
3 reviews
0 helpful votes
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Love it.
June 9, 2024

Adorable piece. Lots of detail. Fast shipping with notifications.

Date of experience: May 30, 2024
Pennsylvania
1 review
3 helpful votes
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Shopping
June 8, 2024

This was my first time shopping online. It was fun. The final product was slightly more smaller than anticipated but that was alright.

Date of experience: May 29, 2024
Barbara J. — Ross-Simons Rep
over a year old

We are glad to know that you enjoyed your online shopping experience. It can be challenging to depict size online, so we always try to include the dimensions and a photo of the piece to scale on the model. The earrings are beautiful, and we hope you enjoy them for years to come!

Massachusetts
1 review
0 helpful votes
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Silver Bracelet
June 8, 2024

Easy to order! Bought a beautiful sterling silver bracelet and had it engraved! Love it!

Date of experience: May 29, 2024
South Carolina
1 review
0 helpful votes
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Not what I expected
June 8, 2024

I thought I was ordering a pair of earrings, not a single one. When I received it, I almost needed a magnifying glass to see it. It was TINY! Way too costly for something so small. I sent it back. I ordered a replacement/exchange. Hopefully it will work out better. Will submit review once received. Fingers crossed.

Date of experience: May 29, 2024
Barbara J. — Ross-Simons Rep
over a year old

The flat back studs are very petite, as they are designed to be worn 24/7, even during sleep. We regret that it didn't work out for you but see that you have exchanged it for a different pair of earrings. The earrings shipped out today, and we hope you love them!

Florida
1 review
0 helpful votes
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Wonderful gift
June 7, 2024

Saw them
Ordered them
They came in a timely manner and I was updated along the way.
Love them

Date of experience: May 28, 2024
Barbara J. — Ross-Simons Rep
over a year old

We are glad that you love the Pink Opal Bumblebee Earrings! They are beautiful and we hope you enjoy them for a long time.

Maryland
1 review
0 helpful votes
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Too easy to shop!
June 6, 2024

Shopping is easy...the items are so beautiful...and they are even moreso when they arrive.

Thank you.
Deborah

Date of experience: May 27, 2024
Virginia
1 review
0 helpful votes
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Great selection
June 6, 2024

Easy to navigate website and find just what I'm looking for.

Date of experience: May 27, 2024
Georgia
1 review
0 helpful votes
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The ring looks pretty
June 4, 2024

The ring is present for sowone. I haven't given it to her yet. I hope she likes it. It was easy to find what I was looking for.

Date of experience: May 25, 2024
Alabama
1 review
0 helpful votes
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Bee earrings
June 4, 2024

Nice earrings. Will be ordering more at a later date.They are nice

Date of experience: May 25, 2024
Barbara J. — Ross-Simons Rep
over a year old

The Bee pieces are so popular, especially this time of year! Thank you for shopping with Ross-Simons.

New Jersey
1 review
0 helpful votes
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Great quality, reasonable prices
June 3, 2024
Updated review

Such great quality for amazingly low prices! Will definitely shop here more on the future!

Date of experience: May 24, 2024
Barbara J. — Ross-Simons Rep
over a year old

We strive to provide quality jewelry at reasonable prices and are thrilled that you have found so many pieces at such great values! We look forward to shopping with you again.


Easy shopping, great prices, love this site!
December 8, 2023
Previous review

Easy shopping, great prices, love this site!

Date of experience: December 8, 2023
South Carolina
1 review
0 helpful votes
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Large selection of bracelets in style, size, metal, gems and price. Easy use of web site with accurate description and photo. Delivered as promised and she LOVED IT!

Date of experience: May 23, 2024
Barbara J. — Ross-Simons Rep
over a year old

Thank you for the kind words! The ball cuff bracelet is such a classic look, we are glad your great niece loved it. Congratulations on her graduation.

Arizona
2 reviews
2 helpful votes
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Great Value, timely delivery
June 1, 2024

I love shopping here. They always have good stuff for s great price.

Date of experience: May 22, 2024
Barbara J. — Ross-Simons Rep
over a year old

Thank you for the kind words, and we hope you love the necklace!