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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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I love the many styles of earrings offered - and who doesn't like new earrings?! My daughter's birthday called for some birthstone, pearl, earrings and she loved them!
Me encanta y estoy muy satisfecha mi experiencia como todas las veces que compro algo en Ross Simons no es primera vez que compro prendas y el servicio en general es excelente
Love this chain for necklaces and bracelets. Easier than traditional clasps plus it won't fall off.
That's the beauty of this clasp: easy to get on and off, and you don't have to worry about losing your piece! Thank you for the review, and we hope to shop with you again.
I late ordered necklaces that i was fearful would not be delivered in time to present in person at a graduation! I should not have been concerned! As always, they were beautiful and arrived 2 days before the delivery date i was quoted! Bravo!
I have only recently began shopping Ross-Simons but they have made a new Fan and return customer in me!
We are thrilled to learn that the necklaces arrived earlier than expected for the graduation! We hope the gift recipients love them. Thank you for trusting Ross-Simons with your jewelry needs.
I bought the earrings for my wife's birthday. She was completely surprised and very happy with what I got her.
Happy wife, happy life! We are glad that your wife loves the earrings and thank you for shopping with us!
The ear rings were nice but they were to small I want to return them. Can you send me a return label
We regret that the earrings did not work out. In order to get a return label, you would have to start the easy return process online. We have reached out via email with instructions. We hope you shop with us again.
It's been great! Providing the information was easy with the steps laid out so well.
I used the ring sizing guide provided, both methods and the ring I received is definitely too large. It's a bit of an inconvenience, but I'll need to take it to a jeweler for resizing.
The ring is beautiful! I'm very happy with that!
The service and shopping experience was good. However, the items are smaller than the ones showed in the pictures.
Depicting size online can be a challenge, that's why we include dimensions on all of our pieces in the Product Details section. Also, all of our pieces are shown to scale on our models. We are pleased that you had a good shopping experience, and hope you enjoy the bracelet and necklace!
Bought it for my granddaughter. She loves the yellow gold necklace with beach charms
We strive to provide quality pieces at reasonable prices. We appreciate your review, and hope you love the earrings!
I was very unhappy.I am even more unhappy that I couldn't get a free return. It will make me think again before I pourchase.
We regret that the ring was not as expected. We offer a 30-day return policy for all of our jewelry, and online returns are easy to set up. This will allow you to obtain a return reference number and print out a $4.95 USPS Label. The $4.95 is deducted from the return upon receipt of the piece. If you want free return labels, consider our VIP Program. Annual benefits include three $50.00 coupons to use on three orders, ($150 total); free 2-day domestic shipping, and free return labels on jewelry returns. The program is $95.00 for the year, but it more than pays for itself.
Experience was a bit frustrating since I was constantly receiving different promo codes, which did not work... I was watching a few pieces and the prices kept changing. The ring that I purchased did not look like the photo at all, and felt very cheap:-(
We regret the issue you had using the promotional code you received and see that you have started an online return for the ring. New customer "Welcome" codes need to be placed in the shopping cart in the box marked "Offer Code". There are other codes that need to be placed at the end of the order, as a form of payment. If you have any issues placing an order using a code you have received, please call us direct at 800-556-7376 and we will be happy to assist. We hope to shop with you again.
Purchased as a gift for my d-i-l. She loved it! It looks great on her. Perfect for layering.
We are thrilled to learn that your daughter-in-law loves the Turquoise Necklace. It is so versatile! Thank you for shopping with us!
I ordered a precious bracelet for a gift. Received it and am most happy with it. Hopefully the young lady who graduated 8th grade will like it too! Ross Simons is always easy to order from. I highly recommend them.
The earrings I ordered are much smaller than pictured. I like the flat backs but when I put them on you can barely see them. This was my third order and I was careful this time to zoom in and read the description. Nothing prepared me for this disappointing purchase.
It can be challenging to depict size online, that's why we always try to include the measurements in the Product Details and show a picture of the piece on the model, photographed to scale. The flatback earrings are very petite, as they are designed to be worn 24/7, even when sleeping. Of course, we want you to be 100% satisfied with your purchase, so we do offer a 30-day money back guarantee. Please use our easy online return processing that will provide you with a return reference number and a return label. You may also call us direct at 800-556-7376 and we will be happy to assist. We regret that these earrings didn't work out for you but hope that you are able to find something else more appropriate.
I was very disappointed in the ring I ordered from https://www.ross-simons.com/. The photo looked much more substantial than the ring actually was. Can barely see the personalization (initials on the ring). Too small to see what the initials so unsure why they even offer personalization on a ring this small.
We always hope you love the item you receive, but If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance. We are always happy to assist. We appreciate your feedback. Private message sent.
I am a bit disappointed in the ring. It said it had blue topaz on the sides & it looks like clear glass. Sorry to say that it looks rather cheap.
I've always been very sstisfied with everything else I have bought from Ross-Simmons
We regret that you are unhappy with the ring. We always want you to be 100% satisfied with your purchases and offer a 30-day money back guarantee. You may start the easy online return process or call us direct at 800-556-7376 and we will be happy to assist.
Ring is quite pretty and well made. Fast delivery, great communication.
Thank you for sharing your experience. We are happy to learn you are pleased with your purchase. We do appreciate your business and your feedback.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
So happy that your daughter loves the earrings! They are very cute. Happy Birthday to your daughter, and we hope to shop with you again.