On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I love the earrings, but wish they had the same style in white gold instead of sterling silver.
I loved my ring but I had to replace as it was small. I am waiting on the replacement. Very excited!
One earring set had no backs to it
The other pair so flimsy
You agreed to fix clasp on necklace & mailed back. Tracker shows you picked it up- I sent inquiry on its status thru customer support & heard nothing
Wanted to order 2 items last nite but did not due to this unacceptable situation
Repairs on our pieces can take 4-6 weeks to complete, and an email confirmation with tracking will be sent out when it is complete. We typically will not reach out unless there is an issue/question. The style of earrings purchased do not have earring backs, as they are designed to be worn securely without them. If you are unhappy with any of your pieces, you may certainly return them within 30 days of purchase, using our easy online return processing, where you can print out a label. We regret that you are unhappy with the recent purchase and hope to regain your trust. Thank you for being a valued customer.
I get an idea about a look and you all always seem to be able to capture that look! I continue to find one of a kind pieces! Thank you
We strive to offer unique pieces, at reasonable prices. Thank you for being one of our valued VIP customers. You have great taste! We look forward to shopping with you again.
I really am pleased with both pair of earrings I recently purchased and hope to be wearing them for many years to come.
Easy process. Perfect chain for a pendant I just got. Came very nicely packaged.
The packaging is always superb with a cloth bag and substantial box adding to the beauty of the gift. The shipping speed is great and you will not wait long for the arrival.
I have purchased multiple items and haven't been disappointed once!
Ordering is easy, shipments are on time and the products are beautiful.I've ordered pearls, rings and I have my eye on a few pairs of earrings!
The item is pretty, but not what I viewed on line. I was advised nicely how to return, and did so. I'm asking for the same piece in hopes that it is the same that I viewed. Haven't received it yet.
My experience was excellent. I received all my items in a timely manner
I bought a dainty 18K rope ring to wear daily and to use as a guard ring. It is smooth and comfortable, and even has a sizing bar. The price was quite good.
I also purchased a pair of malachite french wire drops that are very lovely and impressive. So glad you have included malachite jewelry in your inventory.
Malachite is a unique and beautiful stone. We are pleased that you like the earrings and the gold rope ring! Thank you for choosing Ross-Simons.
I love these bracelets. I keep ordering them for all the young women that I know.
Cant wait to see it!
The product did not live up to what was advertised
We regret that the bracelet didn't work out for you. We always want you to be 100% satisfied with your purchases, that's why we offer a 30-day money back guarantee. Please feel free to use our easy online return processing or call us direct at 800-556-7376 and we will be happy to assist.
Great quality stones in the earrings & diamond necklace!
Excellent shopping experience by cell phone!
I placed my order with ease… thank you for such great service!
LOVE your jewelry and other items! So beautiful. It's a gift for a new mother
Recently bought ALOR Men's bracelet on sale. This black leather and black stainless steel bracelet is a must-have accessory for any fashion-conscious individual. Its minimalist design goes with everything!
It was very easy to make this purchase and order it.
I chose a beautiful bracelet arrived quickly.
I'm totally satisfied
We are thrilled that you are happy with the service and bracelet! Enjoy!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are glad that you love the earrings! Those styles are only sold in the sterling silver; however, we do have many other diamond huggie hoop earrings in white gold. Please use the search function on our website and enter " white gold diamond huggie hoops" to see the entire inventory. Thank you for choosing Ross-Simons, and we hope to shop with you again.