On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I have shopped w/ Ross - Simons for a number of years now. Generally, always pleased with the quality and price point. I recently purchased the multi-gemstone ankle bracelet and love it. Great look, great quality. Unfortunately, the diamond twist thru earrings were a total disaster. Wore them all of two days, took them out, and one of them broke in half. Quality was terrible. I do not recommend purchasing these, despite the cool look.
Love your jewelry! Have other pieces that I received at gifts and they are beautiful!
Nice but pricey. They are over priced. I waited a long time for a person to help me.
I bought the ring as a gift for my sister, but now I want one, too! Very pleased with quality of this experience...will shop again!
The combination of the blue diamonds and the basketweave design do make a stunning look! We hope your sister loves the ring as much as you. Thank you for choosing Ross-Simons and we look forward to shopping with you again.
Very small and not easy to attach. I would not recommend this item
We always want our customers to be 100% satisfied with their purchases. Please feel free to use our easy online return processing to send it back to us for a refund. We regret that this earring did not work out, but we hope you are able to find something else more appropriate!
Easy to find what I was looking for. Exactly what I was looking for.
Very easy to order! Bracelet came very timely and was more beautiful than the pictures!
The bracelet is cute & the price was a good deal.
I've worn it every day since receiving it & so far it is holding up well. I really like how links on the chain glisten. I'm happy with the purchase
Earrings look very nice and have a nice sparkle to them. I am happy with them.
It was as it appeared to be on the screen. Very satisfied with it.
I did not have any issues ordering the item. It arrived quickly, was beautifully packaged and I was pleased to see the return form enclosed.
I am pleased to say the necklace is even prettier than in the picture. I absolutely love it and can't wait to wear it.
Turquoise and Lapis are a beautiful combination! We are glad that you love it and know you will wear it well.
Love it! Long time customer. RS always has great selection and reasonable prices
Stones in earrings smaller than appeared in ad. Earrings making my left ear sore.
It can be a challenge to depict size online, that's why we always include the dimensions of the piece as well as the stones in the product description. You may use our easy online return processing to start a return or call us at 800-556-7376 for assistance. We regret that these earrings weren't as expected and hope you will be able to find something else!
The ring I ordered did Not Look like the picture. It was much smaller and looked cheap.
It can be challenging to depict size online, that's why we always include the product dimensions, along with a photo on a model to scale, to help better estimate size. Please feel free to use our easy online returns or call us direct at 800-556-7376 for assistance.
I have looked for small gold balls for a long time. I couldn't find good ones that had sturdy posts, until Ross-Simons, ordered them and they are PERFECT!
Been out of town, just got home, sorry this is late, earrings are beautiful, thank you.
We are glad that you like the flower hoop earrings, and we hope they bring you joy for years to come! Thank you for choosing Ross-Simons.
When I tried to use my American Express card, your Autofill would not allow me to type in the security code (it does not fill automatically; usually I have to type it in; I could not do so here). I finally chose another credit card, which worked. Don't know what the problem was. Other than that, the experience was fine. R-S gives good prompt service.
Typically, autofill will only prompt on your computer if you have a card number saved. We do not have access to your card info or require an autofill on our website. That information is all only seen on your end on the device you are using. We are glad that you were able to complete your order successfully and hope that you love the earrings!
When I tried to use my American Express card, your Autofill would not allow me to type in the security code (it does not fill automatically; usually I have to type it in; I could not do so here). I finally chose another credit card, which worked. Don't know what the problem was.
It was easy to find what I was looking for. I received my order within a few days, and the chain is lovely! Very happy with it.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret the issue you had with the earrings. You may certainly return anything within 30 days of purchase. We have reached out to assist.