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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Lynn H.
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Love the quality and value of the items i received. My orders were processed promptly and I received my orders quickly.

Date of experience: October 2, 2024
Barbara J. — Ross-Simons Rep
over a year old

Welcome to the Ross-Simons family! We are glad that you love your jewelry!

North Carolina
1 review
2 helpful votes
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Easy website to navigate, shipped as expected and packaged well.

Date of experience: October 2, 2024
Texas
1 review
2 helpful votes
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Stunning!
October 12, 2024

My daughter has been eyeing these earrings for a couple of years but never though she would have them. (Kind of pricey). My husband and I decided to surprise her. It was worth every dollar to see her reaction! They are BEAUTIFUL on her!

Date of experience: October 2, 2024
Barbara J. — Ross-Simons Rep
over a year old

It makes us so happy to learn that your daughter loves the earrings! The Lapis is so popular and unique, and we hope she enjoys them for years to come!

Tennessee
1 review
0 helpful votes
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Turquoise ring
October 12, 2024

I absolutely love my ring. It is gorgeous.i will wear this all the time.

Date of experience: October 2, 2024
South Carolina
1 review
1 helpful vote
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Sunflower earrings
October 12, 2024

I have always loved 🌻. They make feel happy and free. Enjoy wearing the matching necklace and earrings.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 2, 2024
Barbara J. — Ross-Simons Rep
over a year old

Customer experience is important to us and we are glad you are happy with the jewelry. We do appreciate your feedback.

Florida
1 review
0 helpful votes
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Great product
October 12, 2024

I am very happy with the purchase. Met my expectations. Fast delivery.

Date of experience: October 2, 2024
California
1 review
0 helpful votes
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Beautiful Bracelet!
October 11, 2024

I love sterling silver that I purchased from Ross Simmons. Always beautiful.

Date of experience: October 1, 2024
Washington
1 review
1 helpful vote
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Awesome, such beautiful jewelry!
October 11, 2024

I was looking for something special for my mother and yall helped me find it! Thank you!

Date of experience: October 1, 2024
Nebraska
1 review
0 helpful votes
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Great piece of jewery
October 11, 2024

It was easy to find what I wanted at the price I wanted to spend. It was shipped fast and when I got it it was better than the picture of it

Date of experience: October 1, 2024
Barbara J. — Ross-Simons Rep
over a year old

Sometimes the pictures do not do a piece justice. We are glad to learn that you love the Poodle Necklace, and hope you enjoy it for many years to come!

Mississippi
1 review
0 helpful votes
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Great products!
October 11, 2024

The bracelets were so pretty. Had to return the bangles for a larger size.

Date of experience: October 1, 2024
Pennsylvania
1 review
0 helpful votes
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Beautiful but broken
October 11, 2024

I saved to buy the Black Agate good luck earrings. They are beautiful, however they are lever backs and one was so poorly put together that the lever back Broke and the earring stone fell off AS I WAS OPENING It. Not sure yet what I shall do. Could not be worn. I could order a second pair and turn one earring into a necklace and save the other incase one gets lost - but that's alot of money. I previously bought the pink and white ones which are beautiful and fine.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 1, 2024
Barbara J. — Ross-Simons Rep
over a year old

We regret to learn of the issue you had with the beautiful Black Agate earrings. This isn't the experience we want for you as our customer. We will certainly return or exchange them for another pair. We have reached out to assist.

New York
1 review
0 helpful votes
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Beautiful jewelry
October 11, 2024

Variety of pieces at different price points.Good value and checkout is quick.

Date of experience: October 1, 2024
Barbara J. — Ross-Simons Rep
over a year old

We pride ourselves on offering the best selection at the best value. We hope you love the necklace and ring!

California
1 review
0 helpful votes
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N/a
October 11, 2024
Updated review

I saw no feature to search for a catalog item? I liked the Christmas

Date of experience: October 1, 2024
Barbara J. — Ross-Simons Rep
over a year old

You can easily search for a catalog item online. On the top left-hand corner of the website is a tab with a magnifying glass that says "search". Enter the 6-digit item number near the description of the piece shown in the catalog. It should pull up the item you are looking at. If you are still having difficulty, please feel free to reach out to us at 800-556-7376 and we will be happy to assist.


I saw no feature to search for a catalog item?
October 1, 2024
Previous review

I saw no feature to search for a catalog item?

Date of experience: September 21, 2024
Oregon
2 reviews
0 helpful votes
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Bracelet keeps falling off
October 11, 2024

It's what I wanted but keeps falling off my wrist. Design flaw. Will have to take to jewerls. Too expensive to have to pay someone else to fix
Runs small.

Date of experience: October 1, 2024
New York
2 reviews
0 helpful votes
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Byzantine bracelet
October 10, 2024
Updated review

Beautiful quality. I love this bracelet.
Shipping was extremely fast!

Date of experience: September 30, 2024

Very easy to use this site
January 4, 2024
Previous review

Very easy to use this site.

Date of experience: January 4, 2024
New Jersey
1 review
0 helpful votes
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Happy customer
October 10, 2024

Ordered twice now loved the quality and the quick delivery timo

Date of experience: September 30, 2024
Illinois
1 review
1 helpful vote
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Successful Shopping
October 10, 2024

The website is easy to navigate. I finished my shopping experience in 15 minutes!

Date of experience: September 30, 2024
Barbara J. — Ross-Simons Rep
over a year old

This is great to know, as we just recently updated our website to make it more user friendly. Thank you for shopping with us, and we hope you love the bracelet!

Virginia
1 review
0 helpful votes
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Good Stuff!
October 10, 2024

Good Prices! So many beautiful items to choose from! When I like to treat myself, I turn to Ross-Simon!

Date of experience: September 30, 2024
Massachusetts
1 review
0 helpful votes
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Excellent product and price.
October 10, 2024

Great prices. Purchase arrived in just a few days and I am very pleased with this item.

Date of experience: September 30, 2024
Kentucky
1 review
0 helpful votes
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Beautiful!
October 10, 2024

I've ordered many times from Ross-Simons and have always been very pleased with the jewelry. High quality and rapid delivery. Lots of good clearance choices too! Never hesitant to order from them!

Date of experience: September 30, 2024