On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The clasp on the necklace is so small that I could not open it with my nails. Return the item.
I absolutely love the Mother of Pearl Heart Overlay necklace. The ordering went smoothly and without a hitch. Delivered in a timely manner.
I purchased the Ross Simon silver Halloween charm bracelet and have worn it every day in October! It is the cutest bracelet- such fine craftsmanship- and it makes me so happy since, next to Christmas, Halloween is my favorite holiday. I know it will be an heirloom piece in our family
Halloween is one of our favorite holidays as well! The pieces are so cute. We are glad to learn that you love the bracelet, and we know you and your family will love it for years to come!
I am extremely please with this purchase! The rabbit pendant arrived in a timely manner and was nicely packaged. Quality, value and service are all five star rating!
Earrings were delivered carefully wrapped. Glass and beautifully crafted.
I've just ordered my third piece of jewelry and I am very satisfied.
I look forward to ordering the Christmas bell for my family every year. And they always smile when they open the package. Special moment Christmas morning!
What a wonderful tradition! Thank you for choosing Ross-Simons!
The order arrive very quickly. The earrings were exactly as pictured on the site.
Excellent. My experiences with Ross-Simons have always been good and made me happy.
These earrings are so cute and are large enough for others to see. Love them!
Ross-Simons make shopping for the perfect gift so easy. If need to exchange, customer service is great.
Ross-Simon always offers quality items at fair prices. Unique items - including fun holiday pieces.
I love shopping here. Soo much to choose from.
Received my order and I love my earrings. They are dainty & elegant.
Earrings are exactly as pictured as exactly as I expected. I'm very pleased!
The necklace I bought broke the first time I wore it! I emailed customer service and have yet to get a response back!
We regret the issue you had with the necklace. This certainly isn't the experience we want for you as our customer. We have reached out to assist.
Love the rings. So reasonably priced. The gold is bright and the fit perfect. They look very expensive.
WOW! This pair of earrings are a "big" size for those of us that have short necks.
I finally get to wear big earrings that don't lay on top of my shoulders.
Shopping and purchasing process was simple, fast shipping, perfectly packaged
The photos of the jewelry are beautiful and make the products attractive. In reality, they look cheap. This order was a birthday gift to myself and I am tremendously disappointed. I'll not order here again.
We regret that you were not satisfied with the pieces you chose. They are some of our most popular pieces, so it is surprising to us. Of course, we always want you to be 100% satisfied with your pieces and offer a 30-day return policy. You can easily start the return online, where you can print a label. We hope you will give us another chance!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Engagement Rings Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate the feedback. While the clasp is not pictured, we do list the clasp style in the product details of the item listing. Regarding the return, a refund was issued to the original method of payment on 10/8/24. An email confirmation was also sent on 10/9/24 to the email address listed on the account. Private message sent.