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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
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Shopping experience was good. Not so happy with the product. The color is off. The color is not exactly gold. Different from what it looks in the catalog.
Arrived on time and I really liked the necklace. I have never had a problem receiving products from Ross Simons. They are very dependable. Sometimes the jewelry looks larger on screen than in person but the quality is good.
Your system changed my billing and shipping addresses that I entered correctly, TWICE! I had to call customer service twice for 45 minutes each and never received an email with corrected order and shipping and billing addresses, nor did I get shipping info. I consider it a minor miracle that my CC was properly charged and my clearly marked GIFT got to the correct shipping address. And, of course, the gift card text to my granddaughter that I entered didn't arrive with gift.
The item looks great and shipped out very quickly. Great present!
I ordered what I thought was a beautiful necklace with pretty charm like sea creatures. The quality was so disappointing and the pictures displayed did not depict the chintzy piece of jewelry I received. I returned it with no problem and I appreciate the ease if the return.
We appreciate your feedback always hope you love the item you receive. We know shopping online can be difficult and we try to describe our items as best we can and show them on our model to give the best representation. The return has been received and a refund issued. We thank you for shopping Ross-Simons.
I had a very good experience with customer service at Ross Simons. When I placed my order the discount did not apply. But customer service contacted me and rectified the discount. I thank them for that. Also let me add that the pendants I purchased for my daughters are beautiful, and well made. Thank you for such fine quality…. Diane V.
I received an email stating I would receive $30 discount on first order with Ross Simons. But on check out it was void, That certainly does not make me a frequent customer!
I didn't realize the flat back posts were going to be hard for me to put in my ears — but the earrings are beautiful.
The pearl is very dull. It would be a nice ring with a better pearl.
We offer pearls in different lusters, at different price points. Please be assured that you are always going to receive the best value pearl at the price point that you choose. The Pearl and Emerald Ring is lovely, and we do offer a 30-day money back guarantee if you aren't 100% satisfied.
Had ordered and was told a certain date for it to arrive. Finally came in a couple days later.
We regret that it took longer than anticipated for your ring to arrive. Typically, most orders arrive within 3-5 business days. We are glad to learn that you did receive the ring, and hope you love it!
I'm new to this website but I love shopping here. My products are shipped out super quickly. I absolutely love everything I've received from this company.
Item as expected in every way and on time as expected...
Two of the three items did not work. A pair of earrings ordered did not fit my ears.
Great product and service. I have ordered twice from them for gifts. The quality is good and I always receive them quickly.
Very easy to navigate website! Reasonably priced and good quality!
Nice jewelry to look at. Enjoyed my shopping experience. Enjoying my purchase.
Website easy to navigate. Great selection of quality products. Checkout was a breeze.
I'm enjoying the matching necklace and earrings in a favorite pattern.
Was easy to order it was so easy to order. The ring I ordered was perfect it matched my kunzite ring.
I shopped at Ross-Simons first and found just what I wanted. Then did comparison shopping at a half dozen other jewelry sites. I could have saved time and been able to enjoy my earrings sooner if I'd stuck with my first choice. I love these earrings.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret that you were not happy with the customer service you received. Please be assured we did listen to the call for quality and training purposes. Our system is unable to "change" any information that is entered by the purchaser into the website. It imports directly as it is entered. One phone call was made to us as per our records to modify the information, a new shipping confirmation was sent with the correct information, and when tracked we do see that your granddaughter received the ring within the estimated delivery time. We hope she loves the ring!