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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
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RS make shopping easy, and has a great variety to offer. Service is dependable and even returns are no problem.

Date of experience: November 14, 2024
Florida
1 review
0 helpful votes
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Great items at great pricing.
November 24, 2024

Previous experience just as good hence the repeat purchase.

Date of experience: November 14, 2024
Florida
1 review
0 helpful votes
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Every Year for Over 25 Years!
November 24, 2024

25+ years of Wallace annual sleigh bells as traditional gifts!

Date of experience: November 14, 2024
Illinois
1 review
0 helpful votes
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.
November 24, 2024

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Date of experience: November 14, 2024
Virginia
1 review
0 helpful votes
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Excellent service
November 24, 2024

Everything I have ordered from Ross Simons is the best quality and super fast service and shipping.

Date of experience: November 14, 2024
TT
1 review
0 helpful votes
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Beautiful Ring!
November 24, 2024

Great jewelry! Love all the beach jewelry! This sand dollar ring is so beautiful and very reasonably priced. I'm very happy with my purchase!

Date of experience: November 14, 2024
Georgia
1 review
0 helpful votes
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None
November 24, 2024

Very good experience, been shopping for many years, years and years

Date of experience: November 14, 2024
New York
1 review
0 helpful votes
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Timeless selection Jewelry!
November 24, 2024
Updated review

Lovely selection of pendants, rings and bracelets. Affordable prices and prompt delivery.

Date of experience: November 14, 2024

Thank you for the pleasant shopping experience
October 6, 2024
Previous review

Thank you for the pleasant shopping experience.

Date of experience: September 26, 2024
South Carolina
1 review
0 helpful votes
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Ross&Simmon makes it so easy to purchase on line.
November 24, 2024
Updated review

Always satisfied with all my purchases have been a customer for 30 years started with their catalogs

Date of experience: November 14, 2024

Sight is easy to use, needed a question answered resolved...
June 13, 2024
Previous review

Sight is easy to use, needed a question answered resolved immediately by chat.

Date of experience: June 3, 2024
South Carolina
1 review
0 helpful votes
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Cutest little strawberry earrings!
November 24, 2024

The styles and choices were perfect for me. I found my daughter the cutest little strawberry earrings. Shipping was lightening fast. I can't wait to give them to her.

Date of experience: November 25, 2024
Georgia
1 review
0 helpful votes
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Easier return
November 24, 2024

Should have free shipping for all returns and more discount for holiday shopping

Date of experience: November 14, 2024
California
1 review
1 helpful vote
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She loved it!
November 23, 2024

Quick and easy search. Wish the description would be more accurate as to what the writing on the medal says and translated to English.

Date of experience: November 13, 2024
Texas
1 review
0 helpful votes
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Beware: Gemstones Fall Out quickly
November 23, 2024

Beautiful items, but quality is fair. Stones fall out of earrings and rings after only a few wearings.

Date of experience: November 13, 2024
Barbara J. — Ross-Simons Rep
over a year old

We are glad that you like our jewelry! If you have any pieces that are missing stones, you can send them to our repair department for inspection and repair. Please reach out to us at (800) 835-0919 with the order numbers of the pieces that are missing stones so we may assist.

California
1 review
1 helpful vote
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Pleased
November 23, 2024

I have always been very pleased with my purchases. Thank you

Date of experience: November 13, 2024
California
1 review
0 helpful votes
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Easy to use
November 23, 2024

Great options. Beautiful pieces and decent prices have bought many pieces over the years.

Date of experience: November 13, 2024
Mississippi
1 review
0 helpful votes
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I don't know what goes here
November 23, 2024

This is very annoying. I don't remember the details today!. Are you going to place my order?

Date of experience: November 13, 2024
Tennessee
1 review
1 helpful vote
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Great Value
November 23, 2024

Jewelry is always as pictured and never fails to delight! My mother and I have purchased many pieces before and are always pleased with the quality.

Date of experience: November 13, 2024
California
1 review
1 helpful vote
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Great experience.
November 23, 2024

My previous experience has been great. That's why I come back often to shop.

Date of experience: November 13, 2024
New York
1 review
0 helpful votes
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Happy gem
November 23, 2024

Though a satisfied customer had issue placing my online order

Date of experience: November 13, 2024
Massachusetts
1 review
0 helpful votes
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CAN'T CHECKOUT
November 23, 2024
Updated review

The "PAYNOW" wouldn't highlight... I called the "help line" and they couldn't fix it so after 15 minutes I finally was able to pay. It's not good when your customer gets to the checkout and can't.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 13, 2024
Barbara J. — Ross-Simons Rep
over a year old

We regret to learn of the experience you had placing your order. Customer experience is very important to us. We are always working to improve our customer experience on our website. We have informed our team. We do appreciate your feedback.


My previous purchases were not listed
November 12, 2024
Previous review

My previous purchases were not listed. Chat said I'll be contacted by your IT.

Date of experience: November 2, 2024