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Ross-Simons

Overview

Ross-Simons has a rating of 4.7 stars from 11,701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

service
1,207
shipping
48
quality
10,091
This company responds to reviews on average within 3 days

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56,451 reviews
+39
How would you rate Ross-Simons?
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Maryland
1 review
0 helpful votes
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Happy
April 1, 2025

From ordering to receiving it was easy and expedited. I would definitely order again. The ring was a it was described.

Date of experience: April 1, 2025
Maryland
1 review
0 helpful votes
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18k Pearl Necklace
April 13, 2025

This is a delicate but high quality product. It came in a beautiful box, and I was delighted since it is a gift for a relative. The price is reasonable and affordable.

Date of experience: April 3, 2025
Texas
1 review
0 helpful votes
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Good products at a Fair price
April 17, 2025
Updated review

I ordered 3 different rings. I liked 2 of the rings and I enjoy wearing them. I sent the infinity Knot ring back for a refund. The quality didn't match the Price.

Date of experience: April 7, 2025

It was fast and easy
April 7, 2025
Previous review

It was fast and easy. Great experience!

Date of experience: March 28, 2025
Michigan
1 review
0 helpful votes
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First time buyer. The purchase was fine. The packaging could have been better as it was a gift. Giving a gift in a small plastic bag makes the costly gift looks cheap.

Date of experience: May 3, 2025
South Carolina
1 review
0 helpful votes
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It took a year to restock the 7½" bracelet.
March 28, 2025

Been waiting for the bracelet for my wife for over a year. Only the 71/2" bracelet fit her wrist. She will now get it for Christmas 2025.

Date of experience: April 1, 2025
Illinois
1 review
0 helpful votes
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Lovely experience but disappointing product
May 2, 2025
Updated review

I enjoyed the shopping experience. However, the statement pendant I selected turned out to be very thin and, to my opinion, inexpensive-looking. I will be returning it.

Date of experience: April 22, 2025

Large variety available
April 22, 2025
Previous review

Large variety available

Date of experience: April 12, 2025
Illinois
1 review
0 helpful votes
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Great quality
February 25, 2025

It was fast and easy 🥰 I loved it. I will buy from this company again, love the jewelry and the price was amazing. Thank you very much

Date of experience: March 4, 2025
California
1 review
1 helpful vote
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Band style ring with diamonds.
March 22, 2025

The ring photographed nicer online. It actually appeared more vibrant than it is in person. The band however, is very comfortable to wear. I'm enjoying the ring!

Date of experience: March 12, 2025
New York
1 review
0 helpful votes
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Poor quality pearl earrings
May 17, 2025

I received my package, but one of the earrings was damaged, and I have to pay for the return shipping. I don't want to pay for shipping for an item of bad quality because I'd keep it if it were good.

Date of experience: May 7, 2025
New York
1 review
0 helpful votes
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Birthstone ring
January 19, 2025

It's my first time ordering from this store.
The ring is beautiful, my mother loves it.
However, I paid for next day shipping and received my order 2 days later.

Date of experience: January 9, 2025
Florida
1 review
0 helpful votes
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Beautiful experience
February 17, 2025

Easy to use the website to browse at the jewelry selection. Easy ordering & very fast delivery time. My order came & shipped to avoid any
Damage. Great website for shopping!

Date of experience: February 7, 2025
California
1 review
0 helpful votes
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Quality questionable
March 27, 2025

This is the second order I have questioned the quality of the product. The hook that the cross hangs from is faulty. I cannot get the cross back on as it's too small to connect.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 17, 2025
Barbara J. Ross-Simons Rep
2 months ago

We regret the issue you are having with your piece. We aren't certain which piece you are having problems with, as the description of the item purchased does not match up with this order, or orders recently purchased. Please contact us directly at (800)835-0919 so we may assist. Private message sent.

New York
1 review
1 helpful vote
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So lovely, so serviceable!
January 26, 2025

This order was placed on a Monday, and received by Friday of that same seek. My choice, a 14kt gold double-rope chain bracelet is understated elegance, a wow! Factor from jeans to heels.

Date of experience: January 16, 2025
Nevada
1 review
0 helpful votes
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Size is accurate
March 27, 2025

Like the quality with the exception of one of the earrings hinge is hard to open while the other falls open. Hoping it's not a future issue with replacement should one or both break.

Date of experience: March 17, 2025
Michigan
1 review
0 helpful votes
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Amber earring clasp
February 17, 2025

The earrings seem to be not made that well. I am going to keep them. The clasp does not close that well. My fear is it will break but I like the style.

Date of experience: February 7, 2025
Texas
1 review
1 helpful vote
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Beautiful Pieces...
March 2, 2025
Updated review

The overall shopping experience was effortless and the time to receive the pieces was very fast. I love the sparkle and the quality of the products. Will definitely continue to shop with RS.

Date of experience: February 20, 2025

Easy to shop from the site and beautiful pieces
November 12, 2024
Previous review

Easy to shop from the site and beautiful pieces

Date of experience: November 2, 2024
Washington
1 review
1 helpful vote
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Emerald ring
March 29, 2025

The fing is EXACTLY as pictured. It is well made. The packaging was very nice. It's a very good gift.

Date of experience: March 29, 2025
California
1 review
0 helpful votes
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It took awhile to figure out how to use one of the gift certificates that I have, but I got it figured out.

Date of experience: March 1, 2025

Great Quality Selections & Reasonable Pricing
January 14, 2025
Previous review

I have been purchasing jewelry from Ross Simons for several years. I have always been satisfied with the quality of the items that I have purchased and the wide selections that are available at reasonable prices. Ordering online is easy and shipping times are very good.

Date of experience: January 4, 2025
New Jersey
2 reviews
0 helpful votes
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Subtle elegance
February 1, 2025

I wanted to buy something nice for myself within a reasonable price range and the necklace was just want I wanted: something elegant and not flamboyant. Thanks.

Date of experience: February 2, 2025
Wisconsin
1 review
1 helpful vote
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Very pleased with my sale purchases!
March 13, 2025

I was very pleased with all my purchases. The stud post earrings were very nice because they are made with gold, and the stones (pink opal, lapis, and turquoise) are a good size. I also liked that the posts were a good length and the clasps are a good size to hold, while putting them in place on the posts. The Italian blue enamel with gold celestial 'bodies' - sun, star and moon - is lovely, as is the chain. Just the right size, not too big or too small.

Date of experience: March 3, 2025