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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

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73,869 reviews

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Georgia
1 review
0 helpful votes
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Easy timely items came in very nice boxes and interior storage bags. More than I expected. Impressed

Date of experience: December 6, 2024
Washington
1 review
0 helpful votes
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The earrings were not what I expected.
December 16, 2024

I wanted ear studs that are 1.0 carat each. Your website showed 1.0 carat, not explaining that the two studs combined equal 1.0 carat weight. It did not give the dimensions. I am returning them.

Date of experience: December 5, 2024
Indiana
1 review
0 helpful votes
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Loving it!
December 16, 2024

Love the design, everyone noticed right away and complemented me on how beautiful it was.
It's beautiful, love it love it

Date of experience: December 17, 2024
Texas
1 review
0 helpful votes
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A beautiful item at wonderful price!
December 16, 2024

My daughter-in-law was eyeing a diamond bracelet. Because of the prices, lab grown diamonds made her wish come true!

Date of experience: December 6, 2024
Virginia
1 review
0 helpful votes
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Easy
December 16, 2024

Fast and easy except it close to Christmas and it took a little longer because it was so much mail being delivered

Date of experience: December 22, 2024
Washington
1 review
0 helpful votes
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I was skeptical of online jewelry purchasing... but this is a beautiful product... and I am pleased with the necklace

Date of experience: December 17, 2024
Washington
1 review
0 helpful votes
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What a Gorgeous Bracelet!
December 16, 2024

It's so beautiful more than I'd expected it. I purchased it as a Christmas present for my daughter. The piece is so shiny and totally worth more than the price tag. (However, my daughter wants a pair of new skis instead. Darn!)
You won't regret it!

Date of experience: December 6, 2024
Florida
1 review
0 helpful votes
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Good
December 16, 2024

Good. Haven't worn it yet but it looks good. My experience is good.

Date of experience: December 6, 2024
Rhode Island
1 review
0 helpful votes
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Lovely Company
December 16, 2024

I have been a Ross-Simon's customer for eons…at least that is how it feels when my first purchase was before the internet and online shopping….almost before women could get credit cards in their own name! I am especially fond of the estate collection, perhaps because I am old now, lol. In-store or online, I have never had any issues with the products or customer service of this company. I love my most recent purchase, a sapphire and diamond ring for me from the estate collection. I did not spend as much money on myself as I did for a sapphire ring for my daughter a few years ago for her 35th birthday, but it suits me perfectly. I found the price to be very reasonable. Thanks to everyone at this fine company.

Date of experience: December 6, 2024
Minnesota
1 review
0 helpful votes
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Great gift
December 16, 2024

Christmas gift and birthday gift
Easy to make the order from online

Date of experience: December 16, 2024
New York
1 review
0 helpful votes
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Ring
December 16, 2024

Thought the ring was very cute. It was a little too thin and diamonds were small.

Date of experience: December 6, 2024
Illinois
1 review
0 helpful votes
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Easy to order online. Prompt delivery. These are much smaller than I expected and were very hard to get in and take out. I had to return them because they just weren't what I was looking for.

Date of experience: December 6, 2024

Good value
December 6, 2024
Previous review

Easy to order online. Prompt delivery. Found what I was looking for.

Date of experience: November 26, 2024
Massachusetts
2 reviews
0 helpful votes
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Mnbmnb
December 16, 2024
Updated review

Fairly enbvnbvasy to find something to buy. Suggest Search field be placed on the top right of page

Date of experience: December 6, 2024

Fairly easy to find something to buy
December 6, 2024
Previous review

Fairly easy to find something to buy. Suggest Search field be placed on the top right of page

Date of experience: November 26, 2024
Cayman Islands
2 reviews
1 helpful vote
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Shipping Issues
December 16, 2024
Updated review

I live in the Cayman Islands and purchase almost everything online utilizing my personal freight forwarder address account held in my name. Even though it is a US address in 'my name' Ross-Simons would not send my items. Therefore, I had to send it to my friend in the US who then sent it on to my freight forwarder which obviously incurred additional costs and significant delays in receiving my items.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 6, 2024
Barbara J. Ross-Simons Rep
over a year old

We understand your disappointment with our policy of not shipping through freight forwarding company for your order. Unfortunately, due to many fraud cases involving freight forwarding companies we no long ship to them. We apologize for any inconvenience this has caused.
Private message sent.


Site is very easy to navigate
October 24, 2024
Previous review

Site is very easy to navigate.

Date of experience: October 14, 2024
Maryland
1 review
0 helpful votes
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Nice jewelry
December 16, 2024
Updated review

Was pressed with your holiday themed jewelry. It was what I was looking for

Date of experience: December 6, 2024

Nice holiday offerings
December 6, 2024
Previous review

Nice holiday offerings

Date of experience: November 26, 2024
Missouri
1 review
0 helpful votes
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Good quality, good price.
December 16, 2024

Had exactly what I wanted and the price was excellent. Thank you!

Date of experience: December 16, 2024
Georgia
1 review
0 helpful votes
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Good
December 16, 2024

Thank you for the beautiful necklace. I love it a lot. Goodbye

Date of experience: December 6, 2024
Texas
1 review
0 helpful votes
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Thanks for your service
December 16, 2024

I have had good experiences with your stuff will continue to use you again.

Date of experience: December 16, 2024
Rhode Island
1 review
0 helpful votes
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Junk
December 16, 2024

Disappointing quality of product. I'll keep because of tight timeline for gifting, but much lighter, thinner and cheaply made. Won't hold up to wear. Won't shop with you again, and won't recommend you.

Date of experience: December 6, 2024
South Carolina
1 review
0 helpful votes
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Great results!
December 16, 2024

From ordering to receiving the ring was such an easy experience! Will order again!

Date of experience: December 6, 2024