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As long as everything is straight forward it works fine. However, anything out of the ordinary they are terrible! I accidentally selected an old shipping address, realized it before the shipment was picked up by FebEx, confirmed with FedEx that it could be cancelled but MyUs would NOT do it. So even though I told them BEFORE it was picked up they sent to the wrong address, which I had to contact (which was a Hotel) and ask them not to accept (Hotel was extremely helpful) and return.
It arrived back on Monday at 10 a.m. and was still not logged back in my suite as of Friday.
Maureen B.'s review of MyUS earned a Very Helpful vote
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Hi Maureen. Our apologies for any inconvenience with your last request. There is a brief window of opportunity during the shipment process to cancel and make any changes to a request. Once this time frame has passed we are unable to make any changes or stop shipments. Return packages are usually logged back in within 3 business of arrival. Please contact us here so we can investigate and help get this resolved https://www.myus.com/about/contact/