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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
How would you rate Ross-Simons?
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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Love the jewelry
February 1, 2025
Updated review

Always a delight to get a new piece. Have never been disappointed with the jewelry.

Date of experience: February 1, 2025

Great prices,, great products
November 19, 2024
Previous review

Great prices,, great products

Date of experience: November 9, 2024
New Jersey
1 review
0 helpful votes
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Highly recommended
February 1, 2025

I had multiple orders from this website I have no problem so far they have the best customer service

Date of experience: January 22, 2025
Mississippi
1 review
0 helpful votes
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I had purchased a beautiful gold filled chain in August of 2023 and was shocked of the quality of the chain and cross I received a short while ago in January of 2025! I doubt I will continue to shop with your company again!

Date of experience: February 4, 2025
Barbara J. — Ross-Simons Rep
over a year old

We regret that you weren't satisfied with the cross and chain. We do offer many styles of crosses and chains, each priced at the best value for the price point chosen. We see you have started the return process. Private message sent.

Virginia
1 review
0 helpful votes
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Quality products
February 1, 2025
Updated review

I've ordered several pieces of jewelry from Ross and Simmons and all have been beautiful

Date of experience: January 22, 2025

All the jewelry I've gotten is beautiful
March 3, 2024
Previous review

All the jewelry I've gotten is beautiful.

Date of experience: March 3, 2024
New York
1 review
0 helpful votes
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Beautiful and colorful heart pendant
January 31, 2025

Excellent service and advice on gift for a baby girl. More options than I thought.

Date of experience: January 17, 2025
Florida
1 review
0 helpful votes
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I had a good experience with last item received from this website

Date of experience: January 22, 2025
Georgia
2 reviews
0 helpful votes
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, -
January 31, 2025

Easy to. Locate items on website. Highly recommend purchasing from Ross. Nice pieces available.

Date of experience: February 1, 2025
Pennsylvania
1 review
0 helpful votes
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Their products are well made and never had any issues with their service!

Date of experience: January 22, 2025
Pennsylvania
1 review
1 helpful vote
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Beautiful Jewelry
January 31, 2025

Great company, Very beautiful jewelry. Well made. Have purchased before

Date of experience: January 21, 2025
Oklahoma
1 review
0 helpful votes
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Completely satisfied.
January 31, 2025

The earrings will fit right into the pearl theme of my granddaughter's wedding.

Date of experience: January 21, 2025
Wisconsin
1 review
0 helpful votes
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I like the selection and quality
January 31, 2025

I now only purchase items without diamonds. Everything I've ordered in the past that contained diamonds, at least 1 always fell out.

Date of experience: January 21, 2025
New York
1 review
0 helpful votes
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Pretty + Dainty
January 31, 2025

Looks exactly as pictured and is very delicate. I sleep and shower with my jewelry and will see how it holds up. I'm really hoping it doesn't get caught on something. I wish it was available in a shorter length.

Note, if you have a very small wrist like I do, there will be a lot of excess chain hanging from the bolo. I normally buy 6" or 6.5" bracelets and this hangs two inches down and needs to be tightened often.

Date of experience: January 21, 2025
South Carolina
1 review
0 helpful votes
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Excellent products
January 31, 2025

If there is anyone looking for awesome jewelry, I would recommend RS. My experience with RS has been outstanding.

Date of experience: January 20, 2025
Indiana
1 review
0 helpful votes
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Quality product at a good price.
January 31, 2025
Updated review

I purchased the 1.5 mm. 14kyg Gourmette-Link 20 inch chain at a good sale price. It is just what I need for small pendants.

Date of experience: January 21, 2025

Quality product.
December 31, 2024
Previous review

The 14kt yellow gold curb-link necklace has sparkle. The associate assisted me with the purchase code for a reduced price.

Date of experience: December 21, 2024
California
1 review
0 helpful votes
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Quality Jewelry
January 31, 2025

Great site, with lots to choose from. Ross-Simon kept me up-to-date every step of the way. Item was a gift and was delivered before expected! I purchased earrings and was very pleased. True to the description on the site. I will definitely order again.

Date of experience: January 21, 2025
New York
1 review
0 helpful votes
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Found what I wanted easily on the website. Have purchased over the years and always pleased.

Date of experience: January 21, 2025
New Jersey
1 review
0 helpful votes
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Frustrating
January 31, 2025

I fell in love with the look of these north star designed diamond earrings, so I bought them for my birthday. They are really small ( the pics are magnified) and difficult to maneuver between two fingers. The post is shorter than most stud posts. The new fangled back is the worst. It takes a lot of time to connect the earring back to the post(you might need help). If you don't have a lot of time and patience I do not recommend these. The stem should be longer,the post more functional and just a little larger.

Date of experience: January 21, 2025
Ohio
1 review
0 helpful votes
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Great Quality
January 31, 2025

I needed a necklace for a pendant that my grandson bought me for a gift. It is perfect

Date of experience: January 21, 2025
Georgia
1 review
0 helpful votes
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Small pleasure
January 31, 2025

The prices are great. I love it when you have a sale. I love the quality of the jewelry. They were smaller than I expected but I enjoy them and will wear them often.

Date of experience: January 31, 2025
New Jersey
2 reviews
4 helpful votes
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CHEAP
January 31, 2025

Order arrived in a timely fashion but it's cheap - so thin it will bend - this is the second time I got caught with a bad buy - I bought earrings that are crooked I would have returned but...my fault that time got away from me and it's too late to return----this necklace I will keep it is custom for birthdate but I probably won't order any more jewelry for a long time if at all.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 21, 2025
Barbara J. — Ross-Simons Rep
over a year old

We regret that you were not happy with the necklace and earrings. We always want you to be 100% satisfied with your pieces and offer a 30-day money back guarantee, even on personalized jewelry. We see that you have purchased many pieces with us that you have kept and loved and hope you will give us another chance. Private message sent.