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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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I LOVE MY NEW BRACELET!
February 6, 2025

Got your email saying there was a sample sale and everything was one of a kind, and saw a gorgeous chunky 14k bracelet. Everything about it is wonderful, the weight of it, the shape of the links, and Im especially thrilled with the clasp. I cant understand why you arent making more, the clasp really elevated this piece! I had mixed feelings about sample sales Id heard both that the samples are made with lower grade materials just as examples AND that samples are made to same spec as the manufactured product would be made en masse. This bracelet honestly seems a little nicer than some of the other things I've purchased from you where links feel so hollow and claw closures are too small to easily fasten the piece etc etc. As always I do not love $600 delivered to the mailbox instead of the door, there should be a price threshold where you deliver to the door, but otherwise I have to say this is the best piece Ive gotten from you! If you do decide to carry it, DONT CHANGE THE CLASP

Date of experience: January 27, 2025
Montana
1 review
0 helpful votes
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The search feature on the website makes it easy to find what I am looking for.

Date of experience: January 27, 2025
Connecticut
1 review
0 helpful votes
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I was contacted by the Ross-Simons Concierge who explained the current sale with a $50 credit towards my next purchase. What a terrific service. Wow! So, I bought a Moi et Toi ring (similar to Josephine Bonaparte's engagement ring) and used my credit on a purchase the following month for an hombre blue topaz pair of earrings I had my eye on. And I came back a 3rd time for another Moi et Toi ring for my son's girlfriend. It was such a reasonable price. Thank you, Ross-Simons!

Date of experience: January 3, 2025
Florida
1 review
0 helpful votes
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Always great
February 6, 2025

I have ordered gifts for people and for myself and always very happy.

Date of experience: January 27, 2025
Rhode Island
1 review
0 helpful votes
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Necklace
February 6, 2025

.50 ct. T.w. Garnet Italian Horn Pendant Necklace in 18kt Gold Over Sterling. 18"
Very pretty
Good price arrived on time thank you

Date of experience: January 27, 2025
Indiana
1 review
0 helpful votes
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Worthless Coupon
February 6, 2025

Why send me a $50 coupon that is worthless? Not impressed. The email with the coupon only stated $150 need to be spent. I had over $250 I my cart, applied coupon four times via copy/pasteand each time received message that coupon wasn't recognizable. Now that's a great way to show customer appreciation. NOT! I'd like an explanation. Thank you for addressing my concern. Craig Peterson

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 27, 2025
Barbara J. Ross-Simons Rep
over a year old

We regret the issue you had trying to use the $50 coupon. Your coupon is valid through April 13,2025. The reason why it wasn't applying properly is most likely because you weren't entering it into the correct box. Do not enter this coupon in the box marked "offer code." It isn't an offer code. At checkout, there will be a box marked "Gift Certificate Code". This is where you enter the coupon code. As long as the order meets the threshold it will apply properly. Any issues, please feel free to call us direct at (800) 835-0919 to place the order over the phone. We hope your granddaughters love the jewelry! Private message sent.

Virginia
1 review
0 helpful votes
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Excellent quality & great service.
February 6, 2025

Have purchased all types of jewelry for myself, family and friends.

Date of experience: December 27, 2024
Georgia
1 review
0 helpful votes
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Always been happy with my purchases
February 6, 2025

Very easy to order, easy delivery and very nice product. I love my recent piece

Date of experience: January 27, 2025
Michigan
1 review
0 helpful votes
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Great selections and smooth purchase transactions
February 6, 2025
Updated review

First time was easy to make selection of purchase. Second time I called because I needed help/advise on my purchase and the rep in the phone made it easy. This is my third purchase. I really like their products

Date of experience: January 27, 2025

It's easy and makes shopping a pleasure
October 26, 2024
Previous review

It's easy and makes shopping a pleasure

Date of experience: October 16, 2024
Texas
1 review
0 helpful votes
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Great gifts
February 6, 2025

Easy shopping, beautiful pieces at a great price. I'm a repeat customer

Date of experience: January 27, 2025
Connecticut
1 review
0 helpful votes
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Great source for jewelry gifts
February 6, 2025

RS is outstanding! Their jewelry is 1st rate, & I can always count on them for a satisfying customer experience.

Date of experience: January 27, 2025
Rhode Island
1 review
0 helpful votes
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Excellent
February 6, 2025

The ring was just as advertised. It came quickly and is beautiful

Date of experience: January 27, 2025
New York
1 review
2 helpful votes
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You get what you pay for
February 6, 2025

The rings are cute but they are obviously super cheap. I wasn't overly disappointed since I knew by the price they wouldn't be that amazing, but they are very light and the stone looks more like plastic then even glass. I was looking for "something blue" to wear for my wedding but I can't use these, they are like children's play jewelry. I probably would not purchase again from you guys unless I could find a physical store where I can physically see and feel the items first. Again not really your fault so I don't blame the store at all, for $39 rings it's not that surprising really.

Date of experience: January 16, 2025
Texas
1 review
1 helpful vote
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I really like this bracelet, but in my final analysis the chain is too fragile for me for a bracelet. I wear a large watch and several bracelets on that arm, and was hoping to add this 'station' bracelet to my line-up. But I feel that the chain is very delicate/fragile & would get rolled around and broken very quickly on my wrist. Although very pretty, I will be returning it.

Date of experience: January 25, 2025
Tennessee
1 review
0 helpful votes
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Good Customer Service
February 6, 2025
Updated review

Had issue with necklace, they replaced it, had a little trouble getting someone to e-mail me a shipping label, but other than that went smooth.

Date of experience: January 10, 2025

Ordering was easy
December 26, 2024
Previous review

Ordering was easy

Date of experience: December 16, 2024
New York
1 review
0 helpful votes
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Ok
February 5, 2025

It was quite a while ago so can't remember but I'm sure everything went ok.

Date of experience: January 27, 2025
Michigan
1 review
0 helpful votes
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Outstanding
February 5, 2025

Been some years ago I ordered Pearl earrings and necklaces. I did have the pearl and earrings. Usually i wear to wedding

Date of experience: January 27, 2025
Texas
1 review
1 helpful vote
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Unable to sign into my account
February 5, 2025

I am unable to reset password through the web site via email.

Date of experience: January 26, 2025
New York
1 review
1 helpful vote
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Bracelet
February 5, 2025

The bracelet that I ordered did not look like the picture that was presented on your website. It's not really turquoise color. It's blue

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 26, 2025
Barbara J. Ross-Simons Rep
over a year old

We understand it can be challenging to depict color online, because screen resolutions can vary, as well as color is subjective. Also, turquoise is a natural stone, and there are many variations of the turquoise color, so no two bracelets may look exactly the same. We do wish you loved the bracelet, but if you aren't satisfied, you may always return it within 30-days of purchase, for a refund or an exchange. Private message sent.

Florida
1 review
0 helpful votes
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I purchased 3 necklaces in which one was the 14K Gold Initial Necklace. The chain was too thin and too short, not a true 18" and the disk was smaller than expected, not worth the price with a chain I can't wear. However, I did purchase another chain fom Ross Simon to wear with the monogram disk which fit perfectly. The 3rd necklace was very pretty, a little short, be prepared to purchase chain extenders or buy the next size up so you can wear it multiple ways if you are layering. All in all, my on-line experience was fine, delivered quick but I paid for expedited shipping, packaging was beautiful but they were gifts for me, lol.

Date of experience: January 26, 2025