On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I LIKE THAT ORDERS ARE FILLED PROMPTLY AND MAILED ON TIME. I LIKE THAT IF THERE IS ANY DELAY, THE COMPANY COMMUNICATES IN A TIMELY WAY. I LIKE THAT ANY RETURNS ARE PROMPTLY CREDITED. I LIKE THEIR SELECTIONS BUT WISH ONE COULD BETTER ENVISION THE SIZES SOMETIMES. I HAVE SHOPPED WITH THE CO. FOR MANY YEARS.
Joined the vip club for the $150 in vouchers after already spending hundreds on various pieces. Well worth it if you plan to buy several items.
I love your selection of jewelry and the prices. The pieces are lovely
Good quality excellent price and easy checkout
The person I spoke with was helpful. One of the two items was exchanged properly for a smaller size as requested. The second item was broken and I requested it be replace but instead received a gift certificate. I was able to use most of the certificate for items but would rather have had the refund or replaced item.
Ordering was easy. Kept me formed via tracking when to expect delivery.
Terrific! Easy to search and found what I wanted. Easy order placement.
Ordering these earrings was easy and shopping is a nice experience
Finding 14kt and 18kt gold was easy.
Easy and stress free shopping. Placing the order was simple and no assistance needed.
Great service! I received my necklace in a timely manner and was very happy with the 14kt gold paper clip necklace. Good quality.
Very nice looking jewelry and so affordable. Great selection.
Quick shipping. Easy returns. I like the selection of jewelry.
After replacing my granddaughter's nameplate necklace, it broke again in the same place. Customer service sent me a gift certificate for the price of the necklace and we picked out earrings instead. This experience made me feel confident to continue shopping at Ross~Simon's because of how they handled this unfortunate situation and because the quality and style of their pieces are usually beautiful.
I have had a great experience so far shopping with Ross Simmons
Nice bracelet, size 7 was a good fit. A little too dark in color, with little light it looks almost black. I expected to be more blue in color. Otherwise the peace is ok. Anyway, I'm keeping it.
Fyi: I sent a link of this bracelet to my girlfriend in NC and she also ordered one, hers is lighter blue and she is keeping hers also.
It's always a pleasure to buy from you. The pieces are simply gorgeous. The prices are great. Service was awesome. They matched the price in one of my items without any issues. Love this comoany!
Online experience was great. Arrived when stated. Very pleased. Thank you.
Although it seemed like the ring was a little smaller than the picture in the catalog, it was still a big stone! Looks good and I'm very happy with my purchase. Only issue I have is the delay in mail delivery taking a week longer than expected. It would have been nice to have an accurate date from the get go. Don't know what was delaying the delivery.
Difficulty recognizing my name, address & code when ordering last
Love this ring, this is my 4th purchase on this ring. I use it as stackable with my wedding band (also purchased with Ross Simon years ago, love it) I have several wedding bands purchased with R.S. The ring I am purchasing is simply beautiful and for the price it's worth it.
It was great,I ordered on line with no problem, received items quickly. I have been buying from Ross Simon for a very, very long time and never had a problem.
As quick and easy, knew what I wanted and o
I have been buying from Ross Simon for a very, very long time. I have never had a problem with them and what I order on line the items come quickly
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Engagement Rings Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are glad that you recognize the value in the VIP Club! It's a great way to save money and get fast shipping. Thank you for being a valued VIP customer, and we hope you love your pieces!