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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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LOVE my earrings!
February 12, 2025

Was looking for white gold stud earrings for my second hole!
And these are perfect!

Date of experience: February 2, 2025
Georgia
1 review
0 helpful votes
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Usually good.
February 12, 2025

My experience with Ross-Simons is usually great but I received two rings that were not up to your standards, I kept both of them. Thank you.

Date of experience: January 29, 2025
New York
1 review
0 helpful votes
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Quality
February 12, 2025

Quality is king. This is the only place I shop for my wife's jewelry

Date of experience: February 12, 2025
Florida
1 review
0 helpful votes
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Cindy
February 12, 2025

Very beautiful! Ordering was very easy & selection was great!

Date of experience: January 29, 2025
Pennsylvania
1 review
0 helpful votes
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Disappointed
February 12, 2025

My "flat" pearl earrings arrived with one of the posts bent and the back locked into it. I managed to get it "freed" and wear them however, the back is way too small to hold the large pearl in place on one's ear. It definitely needs a bigger back to support the weight of the earring. I am so sad and don't know if I can return them since I have worn them.

Date of experience: February 2, 2025
North Carolina
1 review
0 helpful votes
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Totally Satisfied
February 12, 2025
Updated review

My shopping experience has been wonderful. Product was received quickly and it is SO beautiful. Thank you for your great service.

Date of experience: February 2, 2025

Quality products, easy shopping experience
December 7, 2024
Previous review

Quality products, easy shopping experience.

Date of experience: November 27, 2024
North Carolina
1 review
0 helpful votes
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Awesome Initial Ring
February 11, 2025

Love, love & love my 3 initial ring. I've only had it 3 days and can't tell you the nu.ber of compliments I've received.

Date of experience: February 1, 2025
South Carolina
1 review
0 helpful votes
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The website has a glitch
February 11, 2025

The website has a glitch. Sometimes you only see words of description, but no photos of the product itself. It can be very frustrating. This is why I just get off the site.

Date of experience: February 1, 2025
Florida
1 review
1 helpful vote
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Sparkling
February 11, 2025

Just what I was looking for! Looks like the real thing, I've worn them everyday

Date of experience: February 1, 2025
California
1 review
0 helpful votes
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Long time Ross-simons customer; will continue to be one! Look forward to amazing deals.

Date of experience: February 11, 2025
New York
1 review
0 helpful votes
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Great place to shop
February 11, 2025

Website pages move easily and quickly. Love the video so you can see earings 360 degrees. Beautiful jewelry!

Date of experience: February 11, 2025
Washington
1 review
0 helpful votes
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Great Buy
February 11, 2025

Easy to order. Bracelet is gorgeous! Received order very quickly. Nicely packaged.

Date of experience: February 14, 2025
New York
1 review
0 helpful votes
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Just what I wanted.
February 11, 2025

Had some difficulty with the password information. Had to change it twice. We are good now

Date of experience: February 11, 2025
New Jersey
1 review
0 helpful votes
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HAD TO RETURN
February 11, 2025

The item was not as represented. All stones were clear and they were supposed to be blue. I returned it.

Date of experience: February 1, 2025
Michigan
1 review
0 helpful votes
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Great first purchase
February 11, 2025

This is my first order with you and I was definitely wowed! Great product and fast shipping. Thank you

Date of experience: February 11, 2025
Georgia
2 reviews
0 helpful votes
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Sparkle
February 11, 2025

The sparkle on the diamond earings are amazing. She loved them for Valentines Day! I will be back for upgrades.

Date of experience: February 17, 2025
North Carolina
1 review
0 helpful votes
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My wife loved them!
February 11, 2025

Everything was very simple and the product quality was super. The double loop earrings looked just like some my wife saw Kristi Noem wearing recently. She loves them.

Date of experience: February 5, 2025
New York
1 review
0 helpful votes
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Very Nice Website
February 11, 2025

I enjoy shopping at Ross-Simons, and I've gotten a number of things I love. Unfortunately, this ring was not one of them. It looks and feels like cheap costume jewelry.

Date of experience: February 1, 2025
Oklahoma
1 review
0 helpful votes
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So pretty!
February 11, 2025

These earrings are so pretty. Get a lot of compliments on them.Love the selections

Date of experience: February 11, 2025
North Carolina
1 review
0 helpful votes
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When I received my order, I was surprised that it was so small. I didn't know how to contact you
To discuss the size.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2025
Barbara J. Ross-Simons Rep
12 months ago

You may certainly return anything for a refund or exchange within 30-days of purchase. You may reach out to us at (800) 835-0919 for more information regarding a larger pendant, and we will be happy to assist! Private message sent.