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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

New York
2 reviews
0 helpful votes
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Wonderful gift
February 13, 2025

Plenty to pick from and a good variety of prices and good quality

Date of experience: February 13, 2025
New Hampshire
2 reviews
1 helpful vote
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Chain extension
February 13, 2025
Updated review

I love Rossi-Simmon's jewelry and prices. I have bought from you in the pass n will continue to shop with you

Date of experience: February 13, 2025

Gold cross earro
July 31, 2024
Previous review

Love the jewelry. They are beautiful n a great size. So glad that I purchased them

Date of experience: July 21, 2024
Pennsylvania
1 review
0 helpful votes
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Very simple to navigate and very quick. That's how I like to shop. Very cute jewelry.

Date of experience: February 16, 2025
New York
1 review
0 helpful votes
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Very poor quality. Piece of junk.
February 13, 2025

I was supposed to get the offer for the $19.99 heart shaped travel jewelry box but it got removed from my cart

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 14, 2025
Barbara J. — Ross-Simons Rep
12 months ago

Offering quality pieces at a great value is what we strive for, so we are saddened to learn that you are not happy with the piece. We always want our customers to love their jewelry and offer a 30-day money back guarantee. Returns can be set up using our easy online return processing. Private message sent.

North Carolina
1 review
0 helpful votes
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Good quality and price
February 13, 2025

Found exactly what I was looking for and at the right price. Paid for express shipping and received it on time.

Date of experience: February 3, 2025
Indiana
1 review
0 helpful votes
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Bracelet Trio
February 13, 2025

Bracelets were too tight - normally wear size 7 and bracelets were too tight

Date of experience: February 3, 2025
New York
3 reviews
0 helpful votes
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Diamond necklace - a great choice!
February 13, 2025

My wife fell in love with the 5ct. Necklace so I bought it for Valentine's Day. I bought the wrong size and was leery about exchanging it in time. Well, to my amazement I exchanged it for a larger size and it arrived just in time. Can't wait to see her face when she opens the box.

Date of experience: February 13, 2025
Nevada
1 review
0 helpful votes
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Very good
February 12, 2025

The choosing of a product to what it was delivered is 100%. I love the earring and the rings. They are as shiny and brilliant as I expected.

Date of experience: February 2, 2025
Alabama
1 review
0 helpful votes
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Silver braided hoop earrings...
February 12, 2025

Found exactly what I was looking for. My daughter in law had purchased the gold hoop earrings and I wanted the silver ones too.

Date of experience: February 14, 2025
Texas
1 review
0 helpful votes
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Customer service is great
February 12, 2025

Great shopping experience. I had trouble using a coupon and it was resolved by customer service right away.

Date of experience: February 3, 2025
Barbara J. — Ross-Simons Rep
12 months ago

The welcome codes should be entered in the box marked "offer code" in order to be applied properly. We have reached out to assist.

Tennessee
2 reviews
0 helpful votes
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I love my jewelry.
February 12, 2025

Great Experience. No issues ordering the items. They were delivered so fast.

Date of experience: February 13, 2025
Arizona
1 review
0 helpful votes
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The cross itself is beautiful. A good size too. The chain that came with it is another story. It's definitely not of any quality and I'm afraid the chain will break or fall off and I'll lose the cross. I'm going to have to purchase a better quality chain.

Date of experience: February 2, 2025
Nevada
2 reviews
1 helpful vote
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Service is always good!
The ring however looks Fake! I expected gold plate over silver?
It looks like you painted the gold overlay. Looks chinzy! Strange color…

Date of experience: February 2, 2025
Alabama
1 review
0 helpful votes
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Aquamarine ring
February 12, 2025

I ordered an Aquamarine Ring because it's my husband's birthstone. It is absolutely beautiful. And it fits well on my finger.

Date of experience: February 2, 2025
Washington
2 reviews
0 helpful votes
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The Company and Service was great.
February 12, 2025

Thank You, I Love the Necklace. It's perfect. Thank You, and will keep you in mind for further purchases.

Date of experience: February 2, 2025
North Carolina
1 review
0 helpful votes
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Love it!
February 12, 2025

Very pleased with the engraving and the necklace is nice. Will be a daily wear for me!

Date of experience: February 15, 2025
Utah
1 review
0 helpful votes
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Ring with black enamel
February 12, 2025

Easy ordering. Pretty ring. Survey is over the top though asking for more letters.

Date of experience: February 2, 2025
New Jersey
1 review
0 helpful votes
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Satisfied
February 12, 2025

Always a pleasure to shop at Ross Simons, never been disappointed in their merchandise

Date of experience: February 12, 2025
Ohio
1 review
0 helpful votes
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Beautiful!
February 12, 2025

The lab-created diamond hoop earrings are gorgeous! The purchasing was very easy.

Date of experience: February 2, 2025
California
1 review
0 helpful votes
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Love my amber necklace!
February 12, 2025

The amber necklace is very necklace is so beautiful! I am very happy with it. I wish there is a matching earrings.

Date of experience: February 2, 2025