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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
How would you rate Ross-Simons?
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

California
1 review
1 helpful vote
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Beautiful Bracelet
February 15, 2025

Shipping was quick, item was received as expected. It's a beautiful bracelet and goes with my stack.

Date of experience: February 5, 2025
Iowa
1 review
2 helpful votes
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Wrong product- but my fault
February 15, 2025

Forgot to personalize. But its pretty anyway. Returning to get the monogram tho

Date of experience: February 15, 2025
Texas
1 review
2 helpful votes
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I love shopping with yall
February 15, 2025

We enjoy this online store. Great products and easy to purchase

I did order the wrong size though…. I was disappointed that I made the wrong choice in size—- but the bracelets were beautiful!

Date of experience: February 15, 2025
Florida
1 review
0 helpful votes
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Not sure that the $30 discount was applied as promised? OK now this survey is a bit of an issue since it can't be submitted without writing an opus grande here. Seriously?

Date of experience: February 16, 2025
Florida
1 review
0 helpful votes
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Dissatisfied
February 15, 2025

Pendant was much smaller than image depicted and chain was extremely cheap and unsubstantial for this $430 gift purchase. Very dissatisfied with purchase.

Date of experience: February 5, 2025
Florida
1 review
0 helpful votes
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Love both rings!
February 15, 2025

It was easy to navigate on the website to focus on what I was looking for. I ended up purchasing two rings and I really love both of them.

Date of experience: February 16, 2025
Indiana
2 reviews
8 helpful votes
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I love the quality of these earrings, but just be aware that they are big size earrings!

Date of experience: February 5, 2025
New Jersey
2 reviews
1 helpful vote
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My mistake
February 15, 2025

You didn't include a place to add the wrist size, that you had me measure. You also have no contact info, where I might have asked about this.

The above review was given because I'm old and stupid. The service is polite and complete. I'm happy to have the chance to give the team the highest rating.

Date of experience: February 6, 2025
Barbara J. Ross-Simons Rep
12 months ago

You selected a Bolo Bracelet, that is adjustable and best fits wrists up to 9 1/2 inches, so there is no size to select on this piece. We can be reached via phone at (800) 835-0919, live chat, or email at customerservice@ross-simons.com 7 days a week. Private message sent.

New Jersey
1 review
0 helpful votes
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Gift for a friend
February 15, 2025

The bracelet I purchased is beautiful. It is for a friend whose birthday is in March and I'm not even sure that she's going to like it, but I like it, but it is not for me. If she does not like it, I will regret it, but I will have to return it. But it is a beautiful bracelet.!

Date of experience: February 5, 2025
Alaska
1 review
0 helpful votes
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Timely and beautiful.
February 15, 2025

Easy to navigate site. The service was excellent. The ring and necklace were beautiful. The recipients loved them.

Date of experience: February 15, 2025
California
1 review
0 helpful votes
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Heart Necklace
February 15, 2025

I bought a diamond necklace for an anniversary present. It is beautiful, and I am pleased. Although the price was supposedly already discounted, I still feel it was on the high side and should have been covered by the extra holiday discount being offered on other items.

Date of experience: February 5, 2025
Texas
1 review
2 helpful votes
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Easy way to order quality products
February 15, 2025

I had a good reference for Ross-Simons from a family member and I ordered some jewelry for my wife for Valentines Day. The ordering process was smooth and easy. I would recommend Ross-Simons to anyone looking for quality jewelry.

Date of experience: February 5, 2025
New York
2 reviews
0 helpful votes
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My wife loved this ring!
February 15, 2025

Great easy fast...my wife loved this ring! A great gift

Date of experience: February 15, 2025
Florida
1 review
0 helpful votes
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Only 1 earring
February 15, 2025

As one would imagine, I was excited to see my earrings had arrived. Upon opening the package I see that only one earring is in the package. Very disappointing! I was emailed concerning this problem & told to mail the one earring package back to Ross Simons. Mistake made by RS and I had to pay over $5.00 to mail back. I'm not very happy with my experience.

Date of experience: February 18, 2025
Florida
1 review
0 helpful votes
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Wonderful company
February 15, 2025

This is my second purchase with Ross-Simons and I am extremely pleased with the quality of service and products. My order was shipped in a timely manner, beautifully packaged and the necklace is just as pictured/described (even better!). I will continue to be a loyal customer.

Date of experience: February 5, 2025
Florida
1 review
0 helpful votes
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Very pleased!
February 15, 2025

Product was as described. Cute packaging and size was correct.

Date of experience: February 15, 2025
Arizona
1 review
0 helpful votes
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It was easy to place my order, however the delivery process was extremely slow.

Date of experience: February 23, 2025
New York
1 review
0 helpful votes
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Best shopping experience ever, I will recommend it to anyone

Date of experience: February 15, 2025
Florida
1 review
1 helpful vote
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Always Great Quality & Service
February 15, 2025

Always a good experience. Timely and communicative. Third time ordering without issue.

Date of experience: February 15, 2025
Florida
1 review
0 helpful votes
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I will order again from RS as I have always been pleased with my purchases. Thanks for your great service!

Date of experience: February 5, 2025