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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
How would you rate Ross-Simons?
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Texas
2 reviews
0 helpful votes
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The catalogue picture was better.
February 14, 2025

Although the product was of high quality, it was disappointing that it was not as delicate as the catalog photo.

Date of experience: February 15, 2025
New York
1 review
0 helpful votes
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Quality products
February 14, 2025

Great products and so easy to order. I love the fact that you can get items personalized. Excellent quality

Date of experience: February 19, 2025
Illinois
1 review
0 helpful votes
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Pink Topaz Ring
February 14, 2025

Happy to see it on sale! I've been watching the price and once it was on sale, I couldn't resist. Perfect for Valentine's Day!

Date of experience: February 15, 2025
Indiana
1 review
0 helpful votes
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Too et Moi
February 14, 2025

Very nice ring
Ordering was easy, and even received an email to see if I received my item yet.

Date of experience: February 4, 2025
North Carolina
1 review
0 helpful votes
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Great Gift
February 14, 2025

This was a gift to my 17 year old granddaughter and she loved her birthday initial necklace.
Shipped fast!

Date of experience: February 4, 2025
Texas
1 review
0 helpful votes
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Shopping is easy; and so is the placing of an order. Selection and prices are great.

Date of experience: February 15, 2025
California
3 reviews
0 helpful votes
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Beautiful pieces
February 14, 2025

Shopped for earrings to match other pieces, was attracted to peridot ring while shopping, both pieces are as beautiful as depicted with accurate gem colors and beautiful workmanship in the gold.

Date of experience: February 4, 2025
Florida
1 review
0 helpful votes
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Wonderful!…thank you :)
February 14, 2025

Love the beachy beautiful Sterling Silver pieces…I live on an island and they will compliment my tropical style!

Date of experience: February 4, 2025
New York
1 review
0 helpful votes
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I was they were a little bigger.
February 14, 2025

I'm a returning customer. Love their products. Easy shopping experience.

Date of experience: February 14, 2025
Washington
2 reviews
0 helpful votes
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Rope Chain pretty but very light
February 14, 2025
Updated review

The 3.2mm x 24" 14k rope chain is much lighter and less substantial than I am used to. It snags any hair available. It's pretty and well polished, but not what I expected.

Date of experience: February 4, 2025

Pictures were true to color and size. Good quality and as reasonable as jewelry prices get.

Date of experience: December 1, 2024
Maryland
4 reviews
0 helpful votes
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Very happy with my earrings.
February 14, 2025

Online purchase. Beautiful selections. Easy ordering process. Prompt delivery.

Date of experience: February 4, 2025
Florida
2 reviews
0 helpful votes
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Not as heavy as I'd hoped
February 14, 2025

I'd have liked to see a necklace that was all goldi I upgraded my omega necklace. It's just ok and not the statement I was hoping for.

Date of experience: February 14, 2025
Barbara J. Ross-Simons Rep
12 months ago

We do carry several gold omega necklaces. Type in the words "gold omega necklace" in the search field, and you will see the collection.

Arkansas
1 review
0 helpful votes
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Too many pop-ups and spam emails
February 14, 2025

To many pop-ups to try and upsell me. My 2 star experience is correct. Update: now I'm getting all kinds of spam emails that I never signed up for.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2025
Barbara J. Ross-Simons Rep
12 months ago

Customer experience is important to us, and we regret that you are not pleased with the offers at checkout. We understand that some of our customers love these special discounts, and others just want to place their orders for what they want with no temptations. We value this feedback and will pass it along to our team. Private message sent.

Connecticut
1 review
0 helpful votes
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Bracelet
February 14, 2025

All fine - lovely product. Will be a beautiful, appreciated gift.

Date of experience: February 14, 2025
Georgia
1 review
0 helpful votes
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The necklace feels lightweight yet durable, making it comfortable to wear for extended periods. Whether dressed up for a formal occasion or paired with a casual outfit, it adds a refined touch to any look.

Date of experience: February 4, 2025
Florida
1 review
0 helpful votes
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Beautiful
February 14, 2025

I saw the necklace in your catalog, went online to order it, your website is very easy to use, the necklace was beautiful. I am so happy and have received compliments from lots of people.

Date of experience: February 14, 2025
Florida
1 review
0 helpful votes
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25 wonderful Years
February 14, 2025
Updated review

Good product and service as usual-25 wonderful years with Ross-Simons!

Date of experience: February 18, 2025

Excellent!
October 23, 2024
Previous review

Excellent!

Date of experience: October 13, 2024
Colorado
1 review
1 helpful vote
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Fair pricing and ease of search/sort criteria. Was disappointed in the packaging. A very nice wrapping and ribbon, but chain necklace was still in the plastic and just laid carelessly within (not arranged into the clips, etc.)
—- at a steakhouse, you pay for the "sizzle," not merely the steak … —-
No way to discover this until during presentation on Valentine's Day …..

Date of experience: February 15, 2025
Georgia
1 review
0 helpful votes
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Beautiful ring
February 14, 2025

This ring is beautiful and is the perfect wedding band to my Sapphire engagement ring. The delivery was quick and I love my new wedding band!

Date of experience: February 14, 2025
New York
1 review
0 helpful votes
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Great piece, girl friend very Happy
February 14, 2025

I like it, but when I try to apply a 25 dollar off code it would not allow me to apply

Date of experience: February 14, 2025