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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

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Minnesota
1 review
0 helpful votes
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Excellent selection
February 17, 2025

I ordered an 8" byzantine bracelet with a heart clap. It is a snug fit as it is 8" long. In the past, 8" bracelets have been sized TO FIT AN 8" WRIST, which is not the same. I will keep the bracelet as it is gorgeous and of excellent quality. I am, however, a tad disappointed.

Date of experience: February 7, 2025
New York
1 review
0 helpful votes
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So small
February 17, 2025

The necklace is far too small in every way. Far too much to spend for so little. I will not make the same mistake twice.

Date of experience: February 7, 2025
California
1 review
0 helpful votes
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Love my purchases
February 17, 2025

Went to the website found what I wanted and love the quality of the products received.

Date of experience: February 7, 2025
Colorado
1 review
0 helpful votes
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Good quality
February 16, 2025

This is the 2nd time I've purchased this ring. The ring sterling silver with a gold cross. I wear it daily. Ross-Simons Jewlery is high quality at a good price. I purchased this ring as a gift for my closet friend who is always telling me how much she likes it. She is so happy to have one of her own.

Date of experience: February 17, 2025
North Carolina
1 review
0 helpful votes
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RS corrected my error. Thank you.
February 16, 2025

I was sent a code for 30% off and then was told it was o balance and was not given.

Date of experience: February 8, 2025
Barbara J. Ross-Simons Rep
12 months ago

We understand there was an issue with your promotional being applied to your order at the time of checkout. The coupon is for $15 off $100+, $30 off $250+. The Welcome code received would have needed to be entered in the "Offer Code" box in the upper right-hand corner of the shopping cart page and will discount the total of the order. We have applied the $30.00 credit to your order.
We thank you for shopping Ross-Simons. Private message sent.

New Jersey
1 review
0 helpful votes
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Great gift for a Ninety year old
February 16, 2025

Love 😍 💖 Ross Simon. Brought a Murano heart necklace for My Ninety year old mom was her Valentine gift she hasn't taken it off. The necklace arrive next day just in time for V-day the presentation box was lovely. And you could not beat the price Thanks Ross Simon.

Date of experience: February 16, 2025
Florida
1 review
0 helpful votes
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Arrived on time!
February 16, 2025

Bought many gold bracelets, first time Pearls! Too hard to get them apart!

Date of experience: February 16, 2025
Massachusetts
1 review
0 helpful votes
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Disappointed
February 16, 2025

I was disappointed. I've always loved everything I've ordered but not this time. The stones are very dull looking.

Date of experience: February 6, 2025
Nevada
1 review
0 helpful votes
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Baguette earrings
February 16, 2025

I love the earrings but I hate the lock. I almost lost the earring the first time I used it

Date of experience: February 6, 2025
Rhode Island
1 review
0 helpful votes
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As Promised
February 16, 2025
Updated review

Both item and shipping was exactly as promised. Extremely happy with item.

Date of experience: February 6, 2025

Easy and quick
December 15, 2024
Previous review

Easy and quick

Date of experience: December 5, 2024
Pennsylvania
1 review
0 helpful votes
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Colorful
February 16, 2025

Clear descriptions. Easy to navigate. Like that you can see the jewelry on a human. Love the colors. Pretty.

Date of experience: February 17, 2025
North Dakota
1 review
0 helpful votes
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Beautiful piece
February 16, 2025

Shipping was fast and the ring was well packaged. Beautiful ring!

Date of experience: February 6, 2025
Connecticut
1 review
1 helpful vote
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Beautiful ring
February 16, 2025

Beautiful sterling and diamond stack ring! Prettier in person, and a great price! Quick shipping as well!

Date of experience: February 6, 2025
New York
1 review
0 helpful votes
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Beautiful Jewelry
February 16, 2025
Updated review

The selection of jewelry was 5/5 stars, fabulous, and I thoroughly enjoyed looking at the entire selection. The check out process however was 4/5 stars as it
Didn't seem 100% straight forward, or, fluid.

Date of experience: February 8, 2025

The check out process didn't seem 100% straight forward,...
February 8, 2025
Previous review

The check out process didn't seem 100% straight forward, or, fluid.

Date of experience: January 29, 2025
South Carolina
1 review
0 helpful votes
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Returned. Awaiting refund. Ordered size small - smallest size available. My ring finger is size 5. The ring was huge on me.

Date of experience: February 6, 2025
Florida
1 review
0 helpful votes
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I love your jewelry easy shopping. The order came before Valentine's Day.

Date of experience: February 16, 2025
Florida
1 review
0 helpful votes
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Diamond has already fallen out
February 16, 2025

Less than a week with this item and the diamond from the pendant has fallen out. Wouldn't recommend.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 19, 2025
Barbara J. Ross-Simons Rep
12 months ago

Thank you for your recent order. When the shipping method is selected in the shopping cart, the estimated delivery date is shown below the shipping method selected. You will also receive a shipping confirmation when the order is shipped via email with a link to the tracking number for the shipment. Private message sent with shipping details.

Washington
1 review
0 helpful votes
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Gold and diamond geometric ring
February 15, 2025

Very nice little ring. Gave it to my daughter for her birthday. Price was right when on sale.

Date of experience: February 5, 2025
Illinois
1 review
0 helpful votes
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Click pay shipping, well liked by the people I gifted to. Easy to find stuff to buy and it comes when they say it does. Well liked, the presentation is a feel like you spent more.

Date of experience: February 13, 2025
North Carolina
1 review
0 helpful votes
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Nice earrings, but not fabulous
February 15, 2025

For the total cost of over $2,000, I expected to be dazzled by the earrings I ordered, and I wasn't. There were nice, but not worth $2,000 to me. Also, the presentation was a big disappointment. The earrings were in a little zip lock bag inside a cheap looking cardboard box. There was a small bag included, but it was cheaply made.

Date of experience: February 5, 2025