On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Purchased this bracelet on line. Very convenient, great prices and the bracelet was as advertised. Great quality and fast efficient delivery from East coast to West coast before Valentines Day!
Fast shipping, decent price, item as described. These really elevated my Valentine's Day outfit. They're very sparkly and a good size without being too heavy. I think they'll be my go-to when wearing pink from now on. I just love them and am so pleased with my purchase!
Unique and truly nice jewelry items. Will shop Ross and Simon's again.
Very easy to order. They were a little smaller than they looked on website
The ring is gorgeous, unusual open triangle shape is eye catching and sparkles. I have received great comments regarding the ring love my purchase.
I was leery ordering jewelry online but I was very pleased with the quality. Beautiful. Thank you.
It took awhile to figure out how to use one of the gift certificates that I have, but I got it figured out.
I have been purchasing jewelry from Ross Simons for several years. I have always been satisfied with the quality of the items that I have purchased and the wide selections that are available at reasonable prices. Ordering online is easy and shipping times are very good.
Purchase was a gift sent to receiver and u sent my name and Billing address to them it was incorrect but had my name I'm not happy it would of revealed my Billing address
When placing an order online as a gift to be sent to a gift recipient, only the price of the item is excluded from the invoice. The name and address of the sender is always included to the gift recipient. Private message sent.
You need to use a different mail service than USPS. Waiting 10 days for a simple piece of mail is way too ling
Easy to shop on line! Great selection presented well. I have nothing else to say
We are thrilled to learn you had an excellent shopping experience! Thank you for choosing Ross-Simons!
The turquoise ring I purchased has the prettiest colors throughout it.
The jewelry is beautiful. Easy to use website. Found great gifts at great prices!
Will continue to shop here.
Your jewelry is top notch, good prices and plenty of selection.
Diamonds are my birthstone & I was looking for a sort of statement piece I could wear all the time. This isn't it! While it's pretty, it's way smaller than I had anticipated & almost too delicate to wear all the time. For the price, it wasn't worth it - plus it didn't arrive by Valentines Day as promised. I usually love RS stuff but was disappointed with this. Also the discounted jewelry box did not revert to the sale price in my cart & when I refreshed, it was no longer available…
Great selection of fun items - easy to shop, but hard to choose!
The bracelet makes a lovely addition to the byzantine bracelet I already wear constantly. I love the two bracelets together and plan to eventually add another one, also in 14Kt gold.
Website said it would be delivered by Valentine's Day, didn't come until two business days later. Not a huge deal but would have been nice to have it on the day I was expecting it
Ordering was simple enough, delivery met the calendar objective. One edge of clasp would not lock. Returning gift.
We regret to learn there was an issue with the bracelet clasp. Providing quality pieces is important to us, and we will have our team investigate the inventory. We are pleased to know that you received excellent customer service when you reached out. Private message sent.
Placed an order, received confirmation, never shipped. You canceled order for unknown reason, without notifying me. Then I had to fight with telephone rep to reorder at the same price. Finally got price concession, and free late delivery. Product I ordered was good, but may be last experience with company
Customer experience is important to us and we regret the issue you had completing your order. We use all feedback and record all conversations as a training opportunity for our representatives. Private message sent.
One of the circles of gold is missing it's in the front right where you can see its gone!
Excellent product and flawless delivery. A beautiful ring!
Love the initial bracelet—beautiful and reasonably priced
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are pleased to learn that you had a terrific shopping experience! Providing excellent service and quality pieces is important to us, and we appreciate the kind words.